Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Acacia Care Centre.
Annual service review
Name of Service: Acacia Care Centre The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Starr Date of this annual service review: 1 7 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 12 Sherwood Rise Nottingham NG7 6JE 01159621186 01159621216 acacia@schealthcare.co.uk www.schealthcare.co.uk Southern Cross Care Centres Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability sensory impairment terminally ill Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 3 1 2 1 58 0 0 0 2 Named Individuals aged 47 can be included in the registration To admit named service user in the category of Physical Disability. Named service user aged 54 years at the time of admission. Within the total number of beds a maximum of one bed for named service user to be used in the category of DE(E) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Acacia Care Centre is purpose built and is on the outskirts of the inner city area of Nottingham. There is easy access to local shops, places of worship and local transport
Annual Service Review Page 2 of 6 None 1 2 0 1 2 0 0 9 facilities, although as the home is on a hill, people may prefer not to walk to these. The service provides both residential and nursing care for up to 58 people, one bed may be used for a person with Dementia within this number, and three named people reside at the service who are under 65. The home has two lounges and two dining areas, there is also an area where people can smoke. The communal areas are warm, comfortable and homely. A passenger lift offers access to the first floor for people who have mobility needs. The home does not have en suit facilities but there are enough toilets, bathing and assisted bathing facilities. There is a small but attractive, safe courtyard garden and a parking facility is available to the rear of the building. The current weekly fees range between £316 and £675.80. This fee does not include the hairdresser, chiropodist or manicurists services. Some people also choose to have a newspaper subscriptions. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We received four completed surveys from people living in the home and three from staff. We also received a survey completed by a Doctor who regularly visits the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. A telephone conversation with the Registered Manager for the service on 17th February 2010. What has this told us about the service? The service sent us their annual quality assurance assessment when we asked for it. It was complete and provided us with clear information and evidence. There were suitable responses to the questions we asked in terms of what the service does well and also as to the way they could effect any changes and improvements. The service told us that they continue to work in the best interests of the people who live at Acacia Care Centre and they promote independence and choice. We looked at the information provided for us in the Annual Quality Assurance Assessment and our judgement is that Acacia Care Centre can still provide a good service and that they know what further improvements they need to make. The information tells us; As a provider of care our duty is to protect service users from distress, whether psychological or physical and also to protect their preferences and beliefs whether religious, cultural, ethnic, social, etc. The AQAA also included important information about staff training and development, Health and Safety and about the ongoing re-furbishment of the home. Training is continually monitored by the home manager and is ongoing every month. Annual Service Review Page 4 of 6 Staff receive supervision bi-monthy and an annual appraisal. We are continually improving the home and the environment. We continue to invest in the home with refurbishments and decoration. There have been no significant incidents or concerns reported directly to The Care Quality Commission since the last key inspection that took place in January 2009. Following the last Key Inspection where a number of requirements were made, we received an action plan from the manager telling us how these matters would be addressed. We discussed this with the manager and are satisfied that appropriate measures have been put in place to address all the issues identified. We have received one complaint since the last Key Inspection and this was investigated in line with policy and procedure and the outcome shared with the complainant. The service communicates satisfactorily with the Care Quality Commission and has shown us that that they are able to provide good outcomes for the people who use it. The completed surveys we have received from people living at the service, staff and from a Doctor who visits the home, tell us that people are satisfied with the support they receive at Acacia Care Centre. We are not going to change our inspection plan, and will do a key inspection by 12th January 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
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