Care Home: Adel Grange

Annual service review Name of Service: Adel Grange The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Frederick Rawlins Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Adel Grange Close Leeds LS16 8HX 01132611288 01132674398 adelgrange@btconnect.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Parkfield Healthcare Ltd Number of places (if applicable): Under 65 Over 65 0 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Adel Grange is a converted, detached property situated in a residential area in Adel. There is a small area for car parking directly in front of the home. The home is located close to local bus routes. There are gardens to the rear and side of the property, which can be accessed by ramps. The home is registered to provide personal care for thirty older people with dementia. Accommodation is provided on three floors with some service areas located in the basement. A passenger lift links both floors, although one bathroom and bedroom can only be accessed by stairs. The accommodation consists of twenty single bedrooms, eight of which have en suite facilities, and five double rooms, three with en suite facilities. There are six communal bathrooms and two communal toilets. There are two lounges and a separate dining room. The kitchen is adjacent to the dining room. A notice in the entrance to the home states inspection reports is available on request. Annual Service Review Page 2 of 6 Fees for one week are 470 to 500 pounds. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information about the way the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when it was requested. We looked at the information in the AQAA, which showed what improvements to the service had been made in the last twelve months as well as further development plans. The AQAA showed that the home has made improvements as a result of suggestions from the people who use the service and their families. - Mealtimes are now open-ended to give people more flexibility and opportunity for choice. - They now provide better garden facilities with raised beds to allow people to take part in gardening sessions. - They have employed an activities organiser to assist people to use their time in a more meaningful way, to give them more opportunities and so enhance their quality of life. - They have also started weekly baking sessions. The manager said in the returned AQAA that in the last 12 months: -They now provide a designated respite care bed bookable up to one year in advance. This has given people and their families a greater flexibility to book holidays and Annual Service Review Page 4 of 6 special occasions. - All staff, including management, have received training in adult protection and have received updates in current legislation and procedures. - Many rooms have been refurbished with mew curtains and carpets. The outside of the home has been painted and new tiles placed on the roof. - The home have a stable staff team who works well together and support each other. - Support and supervisions are carried out regularly and annual appraisals are done. - The new IT equipment purchased has streamlined the office and made it easier to do the purchasing on-line. They now receive POVA (protection of vulnerable adult) checks for prospective staff on line, allowing them to move the recruitment process forward at a quicker rate. - She said the home is clean and odour free, staff are trained to do their work to the best of their ability and the home is a nice place to live. Comments from people living at the home and/or their relatives on what the home does well included the following: Well organised home with good care The meals are great give good care Adel Grange make you feel welcome and the atmosphere is good Comments on what the home could do better included the following: Four people in their returned survey said they did not know how to make a formal complaint. What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last Key inspection and they have shown that they have managed issues well. They work with us and have shown us that the service continues to provide good outcomes for the people who use it. We are not going to change our inspection plan and will complete another inspection by 4th November 2010. However we can inspect the home at any time if we have concerns about the quality of care or the safety of the people living in the home. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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