Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Agape Lodge.
Annual service review
Name of Service: Agape Lodge The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Roan Date of this annual service review: 0 3 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 155 Kings Street Kettering Northants NN16 8QR 01536510808 01536358233 enquiries@agapehomes.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Julia Rosemary Hamilton,Mr Michael Hamilton Number of places (if applicable): Under 65 Over 65 1 3 0 0 No person falling within the category Learning Disability (LD) can be admitted where there is already 1 person of category LD in the Home. No person falling within the category Mental Disorder (MD) can be admitted where there are already 3 persons of category MD in the Home. No person under the age of 18 years or over the age of 65 years must be admitted to the home. The total number of service users in the Home must not exceed 3. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This is a 3 bedded, privately owned home situated in Kettering, within walking distance of the town centre and 2 other small homes in the same group. People using the
Annual Service Review Page 2 of 6 1 6 0 2 2 0 0 9 service are actively involved in the wider community, and are under 65 years of age. The accommodation comprises of a lounge, kitchen/dining room, 3 bedrooms, bathroom with shower and toilet. The Registered Providers are active participants in the day-to-day management of the home. The homes philosophy is that staff and families will support the people using the service, where necessary, to maintain and promote independence and well-being. People considering using Agape Lodge are encouraged to contact the home directly. The full details of the home and any specific requirements can be obtained from the home in the form of the Statement of Purpose and the Service User Guide. The lastest Inspection Report from the Care Quality Commission is available at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It has also provided us with numerical information about the service. Information we have about how the service has managed any concerns or complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? People using the service completed surveys with support from their key workers. All had positive comments about the support they receive and knew how to make a complaint or concern. Staff say that the service does well at building good relationships with people that use the service, their families,health and social care professionals. They also say that they receive good support and have good access to training. A relative said that there is good communication with staff at the home and that they have been very supportive in meeting their relatives needs. The home sent us their AQAA when we asked for it. It was clear and provided detailed information about the service. The homes manager has not always let us know about things that have happened since our last key inspection and we have requested that notifications are sent to CQC that affect the well being of people that use the service. There has been one safeguarding referral within the service which is being investigated by the Safeguarding team at Northamptonshire Social Services. The Registered manager has provided CQC with information on how people using the service are being supported and protected. The manager states within the AQAA that people using the service and their advocates are consulted in many ways to gain their views about the quality of the service. House meetings are held on a monthly basis between the Clients resident in the Home and the Homes Manager to discuss areas of concern, clients requirements, upcoming events and changes and areas of improvement. Key worker Sessions are held on a monthly basis between individual Clients and their Key worker to discuss areas of concern, relationship with staff and other clients within the Home, concerns about day placement, changes to activities and schedules, changes in clients needs and requirement. This is to ensure that the client is happy both in and outside the Home and also with the care provided by the Home. Questionnaires are sent out to relatives Annual Service Review Page 4 of 6 and other professionals involved with the clients care prior to each clients review to obtain their opinion on the care provided to the client by the Home. Questionnaires are sent out to relatives and other professionals involved with the clients care prior to each clients review to obtain their opinion on the care provided to the client by the Home. Equality and dignity is interwoven into all the aspects of the service from direct communication, support plans, activities, dietary requirements and staff approaches. The AQAA states that the service has Developed a clients charter which highlights the rights of each client and the target to which the home must meet to ensure these right are respected and protected. Developed an equal opportunities policy for the Home which identifies the Homes commitment to equal opportunities in all activities undertaken by the Home. The service provides good information within a service users guide which is an accessible format. People using the service are supported to develop practical life skills, through access to educational courses, work placements and taking part in leisure activities in the community. There is regular contact with families and support with friendship of peers. Regular reviews of their health care needs, staff awareness and training in safeguarding procedures with robust internal financial checks protect people using the service. The AQAA Staff training is on an ongoing basis to provide staff with further knowledge and understanding of the clients disabilities. The data provided within the AQAA confirms that four of the five staff working at the home hold National Vocational Qualifications (NVQ) in care at level 2 or above. |The registered manager is reflective about the service and states the following when asked what the service does well. The quality of care is of high standard to ensure that the clients learn the skill necessary for more independence and to take more responsibility for their own lives. The Home provide qualified and trained staff and run a quality assurance programme to ensure that all services, property and staff continue to be maintained in a high standard. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
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