Latest Inspection
This is the latest available inspection report for this service, carried out on 17th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Albemarle Care Home.
Annual service review
Name of Service: Albemarle Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Starr Date of this annual service review: 1 7 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 4 Albemarle Road Woodthorpe Nottingham NG5 4FE 01159607339 01159621841 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Abdul Rashid Number of places (if applicable): Under 65 Over 65 25 0 0 25 The maximum number of service users who can be accommodated is 25. The registered person may provide the following category of service only : Care Home with Nursing - Code N to people of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The occupancy level for the service has increased from 20 to 25 due to the completion of five new bedrooms. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Albemarle Care Home provides nursing and personal care for up to 25 older people. Mr Abdul Rashid is the registered provider and there is a registered manager, Hameeda Khan. The Home is located in Woodthorpe, an inner city area of Nottingham. It is close to a local bus route into the city which is well supported by road and rail networks. It is
Annual Service Review Page 2 of 6 also close to shops, general practitioners surgery, pubs and other amenities. Albemarle is an extended residential house, which consists of two floors; there are two lounges, a conservatory and a dining room on the ground floor. The home has 23 rooms, of which two can be used as double rooms if required. Five rooms are newly built in a ground floor extension and these are all en-suite. There are three bathrooms, two of which are fitted with bathing hoists and one with shower facilities. There is a passenger lift to the upper floor and the house is wheelchair accessible. The grounds are well maintained and offer a relaxing environment. The current fees for the home are as follows: residential fees start at £332.00 rising to £461.00 depending on peoples needs. Nursing fees start at £554.00 and rise to £630.00, again depending on peoples needs. Additional charges may be made for specific requirements. The provider ensures that people and their relatives are made aware of these fees on enquiry. It is also during this time that any information people may require, such as the statement of purpose, brochure, terms and conditions and the latest inspection report are made available. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We received five completed surveys from people living in the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. A telephone conversation with the Registered Manager for the service on 16/09/2009. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. It was clear and gave us all the information we asked for. We looked at the information provided by the registered manager and the surveys that were returned by people that use the service and their visitors. Our judgement is that the home is still providing good outcomes for the people that use the service and that the provider knows what further improvements need to be made. The manager lets us know about things that have happened and this demonstrates an open and transparent approach to the service provided. The information provided by the registered manager told us that the service has received two complaints within the last twelve months and that these were investigated within the services policies and procedures with satisfactory outcomes. We have not received any complaints regarding the service. The information provided by the registered manager told us that the views of the people using the service and their relatives are regularly sought. The completed surveys we received confirmed this. The information provided by the registered manager told us that the staff team are provided with both mandatory training and other training that is relevant to the needs of the people using the service. Annual Service Review Page 4 of 6 Comments we have received include They present a team of hard working, dedicated staff who remain diligent throughout their duty period. All the staff are very kind and competent. They always have time for us. The information provided by the registered manager and comments within the completed surveys confirmed that appropriate activities were provided and the quality of the food is of a good standard. My relative likes the food and it always looks nice. The homely atmosphere in the lounges is a bonus. We have always found the home to be welcoming and the staff polite, helpful and friendly. Exceptionally good and caring manager Information in the Annual Quality Assurance Assessment tells us that the proprietor and manager continue to work towards improving the services and facilities provided at Albemarle and that they actively seek feed back from people living at the service and their relatives. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 16th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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