Latest Inspection
This is the latest available inspection report for this service, carried out on 30th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alder Close (20).
Annual service review
Name of Service: Alder Close (20) The quality rating for this care home is: The rating was made on: two star good service 2 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andy Green Date of this annual service review: 1 5 0 5 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 20 Alder Close March Cambridgeshire PE15 8PY 01354654146 01354657905 Telephone number: Fax number: Email address: Provider web address:
www.cambridgeshire.gov.uk Cambridgeshire County Council Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 Learning Disability - for 5 service users receiving respite care only between the ages of 18 - 65 years. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 20 Alder Close is a 5-bedded bungalow providing respite care for adults with a learning disability. The home was first registered in October 2003 and comprises five bedrooms, all with en suite facilities, a lounge, kitchen, two bathrooms, laundry and office. There are also extensive gardens around three sides of the bungalow incorporating seating and planted areas. The home is situated near to March town centre where service users have access to a variety of shops and facilities. None 2 7 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that had been received, or asked for, since the last key inspection.This included: The Annual Quality Assurance Assessment (AQAA) that was completed by the manager of the home. This is a self assessment process that focuses on how outcomes are being met for people using the service. Surveys were sent to service users, staff or others who have interest in the agency but at the time of writing this report none have been received by the Commission. Information that the home needs to inform us about called notifications and are a legal requirement What has this told us about the service? The home completed the Annual Quality Assurance Assesment (AQAA). It was completed clearly and was in line with the information gathered from the last inspection The information written on this AQAA document and information gathered over the period of time since the last key inspection continues to show that the home provides a good service. Comments in the AQAA included; What our service does well: We have training reps who comprehensively monitor/reviews training. All staff have mandatory training as soon as possible on commencement of employment. Two Senior Staff members have gained an NVQ4 and some staff have NVQs 2-3 several more are working towards them. New staff have an induction programme. Staff have opportunities to go on training and to specialise in areas where they excel. How we have improved in the last 12 months: Opportunity for training for all staff. Registered Manager has completed NVQ4. Operational Manager has started diploma in management. We offer regular respite and short stays. We offer holidays stays to enable Parents/Carers to have a longer break. Senior has gained NVQ4. Staff in progress of doing NVQ3. What we could do better, and how we are going to do this: Learn more about personalised budgets Develop a business plan so that we are competitive with other providers. The manager now attends a Fenland and East Management meeting chaired by the Area Manager. However , as previously mentioned, surveys from residents and staff are awaited and these will be incorporated in the next inspection of the agency. No complaints or concerns have been received regarding this service since the last inspection. What are we going to do as a result of this annual service review? Annual Service Review Page 3 of 5 We will not change our inspection plan and we will do a key inspection by 11th May 2010. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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