Care Home: Alma Lodge

Annual service review Name of Service: Alma Lodge The quality rating for this care home is: The rating was made on: two star good service 0 3 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 0 3 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 15/17 Alma Road Sheerness Kent ME12 2NZ 01795669824 F/P01795669824 philip.pinagapany@almalodge.biz Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Christine Daynes Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Jean-Philip Pinagapany Number of places (if applicable): Under 65 Over 65 11 0 The maximum number of service users who can be accommodated is: 11 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alma Lodge is a home for people with severe Learning Disabilities. The Home can accommodate up to 10 service users. The Home is a house that has been converted and is on several floors. The Home does have a lift for those who have mobility problems. There is a small garden to the rear with a building, which is accessible to the service users and is well maintained. The Home itself is in Sheerness very close to the Annual Service Review Page 2 of 6 0 3 0 9 2 0 0 8 sea front and is in walking distance of the Town Centre, which affords access to some High Street stores. The Home is also within walking distance of a bus route and a short ride from the main line railway station. There is parking available in the street outside the home. The Home has no off-road parking. The weekly range of fees for the service is 700 pounds to 1,000 pounds per week. The overall quality of the service is good. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focusses on how well outcomes are being met for people using the service. Surveys returned to us by the people using the service and from other people with an interest in the service. Information we have about how the service have managed any complaints. What the service have told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made in the past 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned their Annual Quality Assurance Assessment (AQAA) when we asked for it. The AQAA was completed in good detail and provide a clear summary of the things that have changed and been improved over the last 12 months. The AQAA also provided the statistical information that we requested and demonstrated that the service know what and how to make improvements over the coming year. We reviewed the information contained within the AQAA and it is our judgement that the service continues to provide a good service to the people that use it. Due to the nature of the service users disabilities it was not possible for surveys to be completed commenting on their satisfaction about the service. However relatives and significant others have told us that they are happy with the home and the level of care that is provided. Comments such as the staff are always very kind and caring and everyone is well cared for and I am always made to feel welcome were made. At the last key unannounced inspection two requirements were made under the Care Home Regulations 2000. Information in the AQAA demonstrates that the service has made suitable efforts to address these issues. The service received a 2 star - Good rating. Annual Service Review Page 4 of 6 No concerns or complaints have been received by us regarding the service over the past 12 months and the home state that they have had no complaints in this time. No Safeguarding Vulnerable Adult alerts have been reported as being raised in connection with the service over the past year. The home continues to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 3rd September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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