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Care Home: Anton House - Leonard Cheshire Disability

  • 11 Windmill Close Holbeach Lincs PE12 7NX
  • Tel: 07932944838
  • Fax:

Anton House is modern detached house in a residential area close to the town of Holbeach. It provides personal care for up to 3 young people who have a learning disability. On the day of the inspection there were 2 people living in the home. Each person has their own bedroom and there is a comfortable lounge and dining room. The home is well laid out with a garden at the back of the home. The philosophy of the home is "to offer a warm and stable environment within which, individuals are encouraged to develop independence and achieve their full potential as valued and respected members of the community". The home is very well decorated and has provided care and support to the current residents for many years. There is car parking on the driveway at the front of the home. The home was purchased by the Leonard Cheshire Foundation in August 2006. The manager has extensive knowledge of the people living in the home and had been the manager and previous owner of the home for many years. There has been a very smooth transition, which has not affected the people living in the home. The fees on the 1/2/2007 ranged from £392 to £800 each week.

  • Latitude: 52.801998138428
    Longitude: 0
  • Manager: Susan Forman
  • Price p/w: £596
  • UK
  • Total Capacity: 4
  • Type: Care home only
  • Provider: Leonard Cheshire Disability
  • Ownership: Voluntary
  • Care Home ID: 1791
Residents Needs:
Learning disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Anton House - Leonard Cheshire Disability.

CARE HOME ADULTS 18-65 Anton House - Leonard Cheshire Disability 11 Windmill Close Holbeach Lincs PE12 7NX Lead Inspector Tobias Payne Unannounced Inspection 11th March 2009 08:00 Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Anton House - Leonard Cheshire Disability Address 11 Windmill Close Holbeach Lincs PE12 7NX 07932 944838 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) www.LCDisability.org Leonard Cheshire Disability Susan Forman Care Home 4 Category(ies) of Learning disability (4) registration, with number of places Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD The maximum number of service users who can be accommodated is: 4 1st February 2007 2. Date of last inspection Brief Description of the Service: Anton House is modern detached house in a residential area close to the town of Holbeach. It provides personal care for up to 4 young people who have a learning disability. On the day of our inspection visit there were 2 people living in the home. Each person has their own bedroom and there is a comfortable lounge and dining room. The home is well laid out with a garden at the back of the home. The philosophy of the home is to offer a warm and stable environment within which, individuals are encouraged to develop independence and achieve their full potential as valued and respected members of the community. The home is very well decorated and has provided care and support to the current people for many years. There is car parking on the driveway at the front of the home. The home was purchased by Leonard Cheshire Disability in August 2006. The fees at the inspection on the 11/3/2009 ranged from £411 to £745 each week. Information about the home including the statement of purpose, service users guide and a copy of the last inspection report can be obtained from the manager. This can also at request be made available in pictures, CD, Braille and talking tape. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 stars. This means the people who use this service experience good quality outcomes. This key inspection was unannounced and started at 8 am. It was undertaken using a review of all the information available to us about the Anton House Care Home. It took place over 5½ hours. We spoke with 2 of the people living in the home, a member of staff and the registered manager. The main method of inspection was called “case tracking”. This involved selecting one person and tracking the care they received through the checking of records, discussion with them, the care staff and observation of their care. We also examined the annual quality assurance assessment (AQAA) that was sent to us by the manager before this key inspection. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the home. It was very clear, accurate and detailed. Before making our visit we asked the people who live there to send us comments about the support they receive. We received comment cards from 2 of the people living in the home. All comments were positive. We also received positive comments from 2 staff. These too were very positive. What the service does well: The people live in comfortable accommodation. Each person is encouraged and supported to be independent and take part in meaningful activities. They are also were offered choices about what they wish to do and to make decisions about how they spend their lives. They are encouraged and supported to have control over their lives. There are a range of activities for the people to enjoy. Staff communicate well with them and respect their choices and decisions. People living in the home are cared for and supported by a caring, educated and committed team of staff. They are in turn lead by an experienced manager who has knowledge about management, the care and support needs for people with a learning disability. There is a comprehensive programme of education and training provided for staff, which ensures that staff know how to care and support the people who live at the home. The staff feel valued by the management and feel part of a team to improve, help and support the people living in the home. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standard 1, 2, 3 and 5 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People living at this home receive clear and detailed information to suit their needs to enable them or their relatives/advocates to make an informed choice as to whether or not they wish to live in this home. Where a person is referred to the home they receive a comprehensive assessment to ensure that their needs can be met. EVIDENCE: There was clear and detailed information about the home in the form of a statement of purpose and service user’s guide both of which were in large print. We noticed that our address and phone number needed to be added to the statement of purpose. We asked that all information now referred to our Cambridge Regional office. The manager agreed to act on this as soon as possible. Since the last inspection the manager told us that they had one admission to the home but the person was now no longer living at the home. She told us where a referral was received careful consideration would be paid about how the other people would relate to this new person as there was an established community of 2 people. The manager would carry out a thorough assessment of each person’s needs, meeting the person and other people involved in their care and support to obtain as much information about their needs. The person Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 9 would then be invited for team to meet the other people. Considerable effort would be made to ensure a smooth transition. A letter would then be sent to them to confirm they could meet their assessed needs. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 6, 7, 8 and 9 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There is detailed care planning which includes risk assessments. People enjoy choices about what activities they want to get involved and have a varied social programme. People are encouraged to make decisions for themselves and be independent with the support and guidance of staff. EVIDENCE: Each person had a detailed care plan outlining their care and support. This had been produced wherever possible with the involvement of the person, their family/advocate and other relevant people. Care plans were detailed and included a personal profile, important dates, a Health Action Plan, care plan including likes and dislikes, weekly activity programme, adults supporting adults risk assessments, preferences, daily and review record. Information was specific for each person’s needs. This information enabled staff to understand and support each person. There were detailed risk assessments covering transport, moving and where required cooking or working in the kitchen. All entries were dated with signatures from staff and where possible the person living in the home. Each person also had a terms and conditions of Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 11 residence. The manager had introduced a communication book between shifts. We discussed with the manager the need to ensure that each person had a mental capacity assessment in accordance with the Mental Capacity Act 2005. Choice and decision making was shown in the care plans. The people were given choice concerning their interests, activities and lifestyle. Reviews took place every 6 months. These included wherever possible the person and their family/advocate, representatives. The member of staff we saw during our inspection spoke to the people in a calm, friendly and relaxed manner. We looked at the financial records for the people living in the home. They were well maintained with receipts and signatures. Records were kept securely. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 11, 12, 13, 15, 16 and 17 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. People are involved in meaningful and appropriate activities, which include educational and recreational activities. They enjoy varied and nutritious meals which within their capabilities they are involved in EVIDENCE: The care plans for each person had an individual activity programme covering both day and evening over a 7 day period. Among the activities were attendance at a day education centre for activities including life skills, meeting friends, adult supporting adults, trips out, shopping and visits to local pubs etc. On the day of the inspection both of the people were off to a day centre. One went independently using a local bus service and the other was collected by a mini-bus to take her to the day centre. One of the people told us “tomorrow is my day at home and I will go swimming which I like”. Other specific activities chosen by the people also Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 13 included horse riding. There was also a mini-bus in the drive way of the home. The menu for the week was displayed and showed a varied menu. Both the people helped in the kitchen and were asked about what they wished to eat. The kitchen was domestic in design and like the rest of the house was very clean, tidy and well organised. Care staff supported the people to be as independent as possible with these tasks. Meals were taken in the dining room on the ground floor. All staff were required to prepare meals and all had food hygiene training provided. The people were involved in choosing the menu. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 18, 19 and 20 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People benefit from being fully involved in identifying their own needs and choices. Clear care plans, created from assessments of need help to ensure that people’s health and welfare needs are fully met. Medication is safely given by staff who know what they are doing. EVIDENCE: Care records showed that the people’s health or emotional needs were being met either by the community nurse or doctor. During our visit staff showed they had good knowledge of the particular needs of the people living in the home. They showed us in the way they provided support as described in the care plans. The manager told us that there were no major healthcare issues. She also told us that the people are encouraged and supported by the staff team to self medicate but that currently each person needed a degree of assistance in order to ensure that they took their medication safely. She told us that all care assistants gave medication and the home had changed its system of medication and all staff involved in medication had received training about this new system. There was a policy and procedure for medication. The manager told us she assessed each member of staff before they were Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 15 considered safe to administer medication. We saw records that showed the times people needed their medication were up to date and well maintained. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 22 and 23 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Any complaints received were taken seriously and people are protected from abuse. People feel that their views are listened to. Staff are recruited correctly which protects people living in home. EVIDENCE: Each person when coming into the home received a copy of the Leonard Cheshire Foundation “Have your say” complaints procedure which was up to date and had our Cambridge address and phone number. We have received no complaints since the last inspection but noted the manager had received one complaint. We looked at the records and could see there were very clear records kept of each stage of the investigation carried out. There was a very clear audit trail and we could see that Leonard Cheshire Disability took complaints received seriously. We had been made aware of a safeguarding issue which was investigated by Lincolnshire County Council with the full cooperation of the home. There again were no concerns as a result of this investigation. There was a Leonard Cheshire Disability adult protection policy and all staff as part of their induction received abuse training. The manager however was unable to find a copy of Lincolnshire County Council’s adult protection procedures but printed off a copy during our inspection. We spoke with one member of staff who knew about abuse and what they should do if they suspected abuse. We also looked at a staff file and could see staff were correctly and safely recruited including a check by the Criminal Records Bureau. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 24, 25, 26, 27, 28 and 30 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. People live in clean, safe, and comfortable accommodation suited to their needs. EVIDENCE: The building was clean, tidy and very well decorated. One person we spoke with showed us her bedroom and told us “how much she liked her bedroom”. It was very personal with pictures, television and she told us she had been involved in choosing the colour scheme. Rooms had locks to them and the people their own keys. There was a very comfortable lounge with new seating, television, DVD and HiFi as well as ornaments and pictures. Off from this was again a very comfortable dining room overlooking the back garden with new dining room furniture. The Leonard Cheshire Disability had carried out a risk assessment and there were radiator covers and thermostatic controls to hot water basins. Sleep in staff sleep on a couch in the large ground floor office. The garden was well maintained and the home decorated to a very high standard. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 31, 32, 33, 34, 35, 36 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There is a safely recruited, well-trained, established, supported staff team available who have the skills to meet the varying needs of the people living in the home. EVIDENCE: The number of staff available was suitable for the needs of the people living in the home. There were 6 staff including the manager and bank staff. There was a handover period when information from each shift was passed onto staff coming on duty. We examined a file for a new member of staff. We saw that each person received a comprehensive 4 day induction provided by Leonard Cheshire Disability in line with national standards. This included confidentiality, support and supervision, fire awareness, first aid, security, risk assessment, core values, equal opportunities, moving and handling (theory and practice), disability and equality, communication, introduction to caring, individual service plan, medication, record keeping and abuse. There was also one day on safeguarding adults. Each person had their own portfolio covering training. There was also a regional training programme for 2009/2010. Three of the staff had qualifications in care (National Vocational Qualifications) which were 70 of the staff. In addition one also had started NVQ level 2 and one Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 19 had NVQ level 3. Training over the last year had included adult protection, first aid, food hygiene, working in an empowering way, fire prevention and moving and handling. In addition 3 staff had studied for a learning disability qualification. The member of staff we saw had a good rapport with the 2 people and were confident in their role. The person spoke of the support they received and of the supervision from the manager. Comments from staff included “training courses and their content is excellent within our organisation. Over 9 years I have achieved certificates in training related to my needs and also achieved NVQ levels 2 and 3”. All staff were responsible for care, catering, domestic and laundry duties. They were therefore responsible for all services in the home. Sleep in cover is provided in the home, as there were no wakeful staff on duty at night. Staff told us that training opportunities were good. The manager told us that staff had not yet received training about the Mental Capacity Act 2005. We advised that staff should receive this training so that they recognised issues. She had information about this and agreed to ensure staff received training on this important subject in the future. The member of staff told us that they received formal supervision. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 20 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 37, 38, 39, 40, 41 and 42 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People and staff benefit from the positive leadership of the management team. Management record systems show that the people’s health, welfare, safety and choices are promoted. The management team ensures that the people living in the home with the support of the staff, relatives, and staff have the opportunity to voice their views and opinions. EVIDENCE: We registered the new manager in September 2008. She had extensive care and managerial experience and had worked for Leonard Cheshire Disability since 1995. She had a care qualification and was studying for a management qualification. We received comments which included, “We support the needs of all service users, staff and volunteers. I feel the service offers everything to its service Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 21 users and staff”. The people told us, “I like living here and everyone is very nice to me”. Records throughout our visit were available, up to date and well maintained. Leonard Cheshire Disability had comprehensive health and safety policies, which also included detailed and up to date risk assessments and an inspection by the organisation. These included risk assessments covering all aspects of daily living activities. A detailed fire risk assessment had also been carried out. There were regular tests of the fire system as well as regular fire drills. There were also comprehensive Leonard Cheshire Disability policies and procedures and policies. Leonard Cheshire Disability had comprehensive quality assurance systems. Records were kept of the monthly monitoring visits and there were no concerns. The member of staff told us there were regular staff meetings. The person also spoke of the training they had received and the support from the manager and clearly knew the people living in the home. The manager received support from the Leonard Cheshire Disability. There was a very relaxed and happy atmosphere in the home and the member of staff we spoke with staff showed knowledge about the needs of the people living in the home. There was a policy on equality and diversity. This included a policy on empowerment. All staff had received equal opportunities training during the 4 day induction programme. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 3 2 3 3 3 4 x 5 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 4 25 3 26 3 27 3 28 3 29 x 30 4 STAFFING Standard No Score 31 3 32 3 33 3 34 3 35 3 36 3 CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 3 3 x LIFESTYLES Standard No Score 11 3 12 4 13 4 14 3 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 x 3 3 3 3 3 3 3 Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 23 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard YA3 Good Practice Recommendations The manager should ensure that each person has an assessment of their mental capacity in line with the Mental Capacity Act 2005. This will ensure that all the needs of the people coming into the home can be met. In addition staff should receive training in order to ensure they are aware of the implications when providing care and support. Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection Eastern Region Commission for Social Care Inspection Eastern Regional Contact Team CPC1, Capital Park Fulbourn Cambridge, CB21 5XE National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Anton House - Leonard Cheshire Disability DS0000068331.V374374.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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