Latest Inspection
This is the latest available inspection report for this service, carried out on 4th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Arbor House.
Annual service review
Name of Service: Arbor House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Clarke Date of this annual service review: 2 2 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: High Street Evington Leicester Leicestershire LE5 6FH 01162739033 01162739033 socis209@leicester.gov.uk socis209@leicester.gov.uk Leicester City Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 0 0 0 20 20 40 4 10 Service User Numbers DE(E) & MD(E) No one falling within category DE(E) or MD(E) may be admitted into Arbor House when 20 persons who fall within categories/combined categories DE(E) or MD(E) are already accommodated within the home Service User Numbers PD(E) No one falling within category PD(E) may be admitted into Arbor House where there are 4 persons of category PD(E) already accommodated within the home Service User Numbers SI(E) No one falling within category SI(E) may be admitted into Arbor House where there are 10 persons of category SI(E) already accommodated within the home Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been:
Annual Service Review None
Page 2 of 7 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Arbor House is a care home providing care for up to forty older people. The home is owned and managed by Leicester City Council. Arbor House is a large purpose built property located in Evington Village, with shops and other local amenities close by. The home is within walking distance to public transport and fifteen minutes by car to the city centre. Communal areas and residents bedrooms are located on the ground and the first floor is accessed by stairs or the passenger lift. Bedrooms are on both floors with sufficient numbers of bathrooms/shower and toilet facilities. All areas of the home are accessible for people using wheelchairs and other walking aids. Information about the service is provided to prospective and current residents within the Service User Guide, which includes information about terms and conditions, including fees. The Care Quality Commission CSCI inspection report is available at the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We sent surveys to people who reside at Arbor House, information gathered from surveys told us that people are satisfied with the care and support they receive and say that their privacy and dignity is respected. They also told us that the staff listen and act on what they say, and that theyre confident to raise concerns. Individuals also told us that the home is fresh and clean, and that they enjoy the meals provided and participate in activities organised by Arbor House. Surveys asked people what they thought the home did well, comments included:Overall the home is run to a very good standard. We are very happy with Arbor House the staff are very friendly and dedicated. Plenty of small lounges and quiet areas, as well as big communal spaces. Food is good. Good all round care. Annual Service Review Page 4 of 7 The home caters for all my needs. We sent surveys to relatives and advocates of people living at Arbor House, information gathered from surveys told us that relatives are satisfied with the care and support provided, and feel that the home maintains good contact with them, informing them of significant events. Surveys also told us that staff have the right skills and experience to look after people, and that they listen to what they and their relatives say. Surveys asked relatives and advocates what they thought the home did well, they wrote:Very pleased with things in general. Generally the home is very well run - no complaints, the care of the elderly is a good caring standard. I can honestly say that everyone is kind, and my parent speaks highly of them all. The manageress is exceptionally good. Surveys also asked what relatives and advocates thought Arbor House could do to improve, people told us:Laundry Laundry always appears to be an issue, i.e. items can go walkabout. We also sent surveys to health and social care professionals, information we gathered from surveys told us that Arbor House meets the individual needs of people, and monitors and provides good health and social care. They also indicated that the home respects the privacy and dignity of people living at the home. Surveys also contained additional comments:Provides a caring service with settled staff. Overall, good home and meets service user care needs appropriately. Arbor House provides high quality services to all services users, visitors and families. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Information provided within the self assessment tool told us that the home has not received any complaints within the last twelve months. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 1st October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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