Care Home: Ashbourne Court Residential Care Home

What the care home does well Generally the home continues to provide a good service to the service users living at the home. Service users` lifestyles matched their needs and preferences and where possible they are able to maintain contact with family, friends and the local community. Service users are able to make choices in accordance with their abilities and are provided with a balanced diet in pleasant dinning rooms. The documentation of Individual care plans is easy to read, gives the reader a full picture of the service users` likes and dislikes, communication needs, risk assessments and care needs and exactly what the carers did with and for the service user over any twenty-four hour period. The home has a satisfactory complaints policy and procedure and training in place that evidenced service users and relatives concerns are listened to and acted upon. Robust Safeguarding adults` policies are in place to protect the service users from abuse. Observations of care staff interaction with residents indicated that residents are treated with dignity and respect. It was also observed that great care was taken in respect of the residents` personal belongings. Currently, all carers undertaking National Vocational Qualification have Equality and Diversity as part of their course work. What has improved since the last inspection? The home has concentrated on improving and updating staff training and also improving the environment. What the care home could do better: They should provide hand gel for visitors entering and leaving the home. This will help in the reduction of cross infection and maintain infection control within the home. The staff must ensure the menu board in the dining room is kept up to date to enable service users to know what meals they will be having. The carpet in the lounge must be stretched to prevent people tripping. The manhole cover in the corridor must have proper protection to ensure service users and visitors to the home do not trip over it. The manager must ensure all the requirements in the Care Home Regulations 2001 Amended Schedule 2 paragraph six and eight are put into practise. Key inspection report Care homes for older people Name: Address: Ashbourne Court Residential Care Home Ashbourne Court Ashbourne Close Ash Hampshire GU12 6AG     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Mavis Clahar     Date: 2 7 0 7 2 0 0 9 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 27 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 27 Information about the care home Name of care home: Address: Ashbourne Court Residential Care Home Ashbourne Court Ashbourne Close Ash Hampshire GU12 6AG 01252326769 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Ashbourne Court Residential Care Home Ltd care home 16 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia Additional conditions: The maximum number of service users to be accommodated is 16 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admisison to the home are within the folowing category: Dementia (DE) Date of last inspection Brief description of the care home Ashbourne Court is a privately owned care home. Personal care and accommodation is offered for up to 16 older people. Located in a quiet residential area of Ash, the home is in close proximity to shops and all other community amenities. Ashbourne Court is a large detached property with parking facilities to the front and an attractive enclosed garden and furnished terrace to the side. Accommodation is arranged over two floors with all communal facilities located on the ground floor. Service users have their own single rooms with en-suite facilities. Care Homes for Older People Page 4 of 27 Over 65 0 16 Brief description of the care home For up to date information regarding fees at the home please contact the registered manager of the home. Care Homes for Older People Page 5 of 27 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: The last Key Inspection on this service was carried out on 7th August 2007. The service also received an Annual Service Review on 4th August 2008. This unannounced site visit, which forms part of the key inspection to be undertaken by the Care Quality Commission, (CQC) was undertaken by Mrs. Mavis Clahar on the 27th July 2009 and lasted for seven hours; commencing at 09:20 hours and concluding at 16:20 hours. The registered manager of the home Mrs. Anusha Doorga assisted on this inspection. The CQC Inspecting for Better Lives (IBL) involves an Annual Quality Assurance Assessment (AQAA) to be completed by the service, which includes information from a variety of sources. This initially helps us to prioritise the order of the inspection and identify areas that require more attention during the inspection process. This document was received by CQC (us) and is referred to throughout the report. The comments Care Homes for Older People Page 6 of 27 received via the pre inspection questionnaires sent to service users and members of staff are also included in this report. The majority of the service users spoken to were able to express their thoughts and feelings about the care they receive and the food served to them. The information contained in this report was gathered mainly from observation by the inspector, speaking with a number of service users, with the manager and with care staff. Further information was gathered from records kept at the home and from the pre inspection questionnaires returned to us. The first part of the inspection was spent discussing and agreeing the inspection process with the deputy manager, followed by a tour of the home, (the manager took over during the tour) which included time spent in discussion with service users and care workers and relative visiting the home. The manager and staff are aware of the Laws regarding equality and diversity and this was reflected in the staff mix. Service users in this home are all Caucasians and reflect the population of the area in which the home is situated. All records sampled were up to date with care plans being signed by the service users or by relatives. Two requirements and one recommendation of good practise were made under Environment and staffing on this visit. Please refer to the requirements page at the back of the report for more and fuller information regarding this. The final part of the inspection was spent giving feedback to the manager about the findings of this visit. We would like to thank all the service users, visiting professional and care staff for taking time to complete and return the pre inspection questionnaires. Thanks also to the service users, relative and staff who took time out of their busy schedule to speak with us and for making the visit so productive and pleasant on the day. Care Homes for Older People Page 7 of 27 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 8 of 27 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 9 of 27 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Admissions are not made to the home until full needs assessment has been carried out. For people who are self funding and without a care management assessment the manager or her deputy who are both skilled and experienced in assessments undertakes the assessment. The assessment is conducted professionally and sensitively and involves the individual and their family or representative. Evidence: Review of service users documents demonstrated the home has a policy and procedure on admission and discharge of service users. Within the admission policy all service users must have an assessment prior to being admitted into the home. The Registered Manager, and in her absence, the deputy manager who is trained in the principles of assessment of service users needs based on what the care the home says it will provide carries out pre admission assessments of service users prior to them being admitted into the home. Re admission assessment following discharge Care Homes for Older People Page 10 of 27 Evidence: from hospital is also carried out to ensure the home is still able to meet the needs of the service users. Review of a random sample of service users files including one recently admitted service user, demonstrated that pre admission assessments are being carried out and relatives were being involved in the assessment process. Review of service users documents demonstrated the home has a policy and procedure on admission and discharge of service users. Within the admission policy all service users must have an assessment prior to being admitted into the home. Care Homes for Older People Page 11 of 27 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Service users receive effective personal and health care support using a person centred approach with support provided based on the rights of dignity, equality, fairness, autonomy and respect. The home fully respects the rights of the individual in the areas of health care and medication. Staff members are very alert to changes in mood, behaviour and general wellbeing and fully understand how they should respond and take action. Evidence: The randomly selected care plans were clear, identifying potential and actual risks to service users and detailing how these risks would be managed. The daily work sheet along with discussion with service users and care workers demonstrated that service users care needs are fully met. The service user or relative signed the care plans to indicate their involvement in deciding what care they received. It was evidenced that care staff undertaking the development and monthly review of the care plans also signed and dated them. Information contained in the homes Annual Quality Assurance Assessment (AQAA) informs each care plan is written in a manner which each client and staff member can understand and follow to ensure the needs of the service users Care Homes for Older People Page 12 of 27 Evidence: are met. Personal discussions on the day of the visit with service users revealed that they were involved in the assessment of their care needs. We were told all service users are registered with a local General Practitioner (GP) of their choice and visits are recorded. Service users have access to specialist health care professionals through their GP practise as required and these visits are also recorded in the service users folder. Service users are offered access to chiropody service and weekly hairdressing facilities are available at a cost to the service users. In discussion with the registered manager, the deputy manager of the home, and care workers they were extremely proud of the high standard of care they provided to all service users in the home. This was supported by the service users spoken to and by the review of the many letters of thanks received by the home and in the completed service users pre inspection questionnaires returned to CQC. Care staff identified as capable to administer medication are requested to leave a sample of their signature, which is dated in the medication trolley. All service users have a recent photograph included in their personal folder and medication record, to reduce the risk of mistakes happening during medication administration. We were told by the manager that some service users on the day of the site visit were assessed as capable to self medicate. We reviewed the homes policies and procedures for self medication should this become necessary. Medication records were checked and found to be correct as documented on the Medication Administration Record (MAR) sheet. Review of the homes record of receipt and disposal of medication was satisfactory, dated and signed. They observed that care workers wore name badges to enable visitors and also service users with memory impairment to be sure of whom they are speaking with. They observed Service users being treated in a friendly but respectful manner by care workers. Service users spoken to rate the personal care they receive as excellent. Service users unanimously told us they are treated with respect. They said the staff team are friendly and they attend all appointments accompanied either by staff or if their relative decides to accompany them. In discussion with service users they told us that they are treated with respect and dignity, and that they are able to make their own choice. One service user told us I am very happy here. Everything is so nice. I have my own room; I can have as much privacy as I want. Another service user said they have good staff here; they do not ill treat me. I have help to choose my own clothing every day. Care Homes for Older People Page 13 of 27 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Service users lifestyles matched their needs and preferences and where possible they are able to maintain contact with family, friends and the local community. Service users are able to make choices in accordance with their abilities and are provided with a balanced diet in pleasant dinning rooms. Evidence: The home ensures the staff along with outside entertainers manages the activities programmed for the service users. The Manager and staff in agreement with the service users and their relatives provide a range of activities based on the individual assessed and agreed needs, including their preferences, cultural beliefs and customs. The AQAA informs us that wherever possible relatives are encouraged to participate in the planning and carrying out of service users activities. Activities provided include board game, various crafts, knitting, reminiscence therapy, sing-a-long, scrabble, quiz afternoons, bingo and a wide range of board games. The home also provides outside visiting entertainers to the home to provide extra activities for the service users. We were told the home has good contact with religious denominations and Holy Communion is provided for all service users who would like to participate. In discussion with service users we were told the home respects those service users who wish not to participate in an activity on any given day. The service users pre Care Homes for Older People Page 14 of 27 Evidence: inspection questionnaires indicated they would value more activities to fill their days. Service users told us visiting is open, and that they can entertain their guests in their bedrooms in private or in the spacious communal areas of the home. We observed that a variety of fresh fruits were made available for service users and their visitors in the home. Six of the service users spoken to said they had choice in their clothing and sometimes they receive help from their key worker. On the day of inspection all service users were dressed appropriately for the weather. We were told the staff prepares the meals and menus operates from a four-week menu and there is always a choice of hot meals per day at mid-day, or salad at mid-day or the service user can choose their own food e.g. omelet etc. We observed that many service users, when asked did not know what was on the menu for dinner on the day of the visit. We further observed that the menu board in the dinning room was not up to date. A requirement was made to ensure service users had menu information in suitable format so they are able to see what meals they are going to have for any given day. One service user told us there is always a choice of two hot dishes for the evening meal, or we can choose to have sandwiches filled with our own choice. Morning coffee and afternoon tea is served daily and our visitors are also our guests are served the same as us. This was verified when we observed a visitor being served morning coffee with the service users. There were ample amount of fresh fruit, available in the home in the lounges and dining rooms so that service users could help themselves if they wished. The inspector did not sample the lunch, but service users said the food was very good, tasty and the right amount. The inspector observed the presentation of the food was done in a way to stimulate appetite. A choice of squash or fruit juices were served with lunch, which was served in the dinning room unless a service user requested to have their meal in their bedroom. We were told by service users that on Sundays they are served sherry before lunch for those who wants this. We observed care workers interacting in a friendly but dignified manner with service users. Care Homes for Older People Page 15 of 27 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home has a satisfactory complaints policy and procedure and training in place that evidenced that service users and relatives concerns are listened to and acted upon. Robust Safeguarding adults policies are in place to protect the service users from abuse. Evidence: CQC (CSCI) received no safeguarding issues for the home. Documented evidence revealed complaints logged at the home, were all responded to within the agreed time scale. The manager informed us that both she and the deputy manager of the home are in touch with service users on a daily basis and issues raised are dealt with immediately; this prevents any need for service users to make formal complaints. Service users spoken to said they have no need to complain, as they are able to discuss everything with the manager or deputy. The care workers were aware of the homes policy and procedure on Safeguarding Adults and felt secure in the knowledge that if they had to use the whistle blowing procedure they would be supported. It was observed that the homes guest information notice board situated in reception contained a complaints procedure and policy, whistle blowing policy, statement of purpose but not a recent copy of the last CSCI inspection report for the benefit of all visitors to the home. This was quickly rectified. The home has received a number of complimentary letters and cards from relatives of service users, commenting in a positive way about the care their relatives received at the home. A random sample of care workers training record demonstrated that care workers are being trained to Care Homes for Older People Page 16 of 27 Evidence: undertake the duties of meeting the service users assessed needs, thereby protecting them from abuse. Care Homes for Older People Page 17 of 27 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The physical design and layout of the home enables service users to live in a safe, well- maintained and comfortable environment, which encourages independence, and protect their privacy and dignity. Evidence: The management and staff encourage service users to see the home as their own home. It presents as a comfortable, attractive home, which has all the specialist adaptations, needed to meet the service users needs. It was observed that call bells were left within reach of each service users and service users said the bells are answered promptly. We also observed service users safety is promoted and there is suitable protection for the part of the home that is being used for service users diagnosed with dementia. The home has attractive, secure secluded gardens, including a newly erected sensory garden which is well maintained and there is good access to the gardens from various parts of the home. Some service users told the inspectors that they try to go out daily weather permitting to enjoy the gardens. The inspector noted that adverse weather would not stop service users enjoying the garden, as the windows are low enough to allow service users to view the gardens from their armchairs. It was noted that service users were able to personalise their bedrooms with small items of furniture, paintings on the wall and many family photographs. Generally, the Care Homes for Older People Page 18 of 27 Evidence: home presents as clean, safe, pleasant, hygienic and tidy and free from offencive odours. However, we observed that the newly laid carpet now require stretching to prevent the possibility of people falling in the lounge. Also in the corridor is a functioning manhole and the manager must seek a more suitable cover for this as the carpet is damaged and this now could be a potential fall hazard in the home. Requirements were made on this outcome group. Random review of care workers training record demonstrated they have had training in infection control and this was evident in the storage of waste. The AQAA informs us staff are trained on the safe disposal of clinical waste and are provided with protective clothing to minimise the risk of spreading infection. We observed staff wearing protected clothing whilst undertaking tasks during the visit. We observed that use of hand gel was not provided for visitors to the home. A recommendation of good practise was made to offer hand gel to people visiting and leaving the home. Care Homes for Older People Page 19 of 27 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staff in the home are trained, skilled and in sufficient numbers to fulfil the aims of the home and meet the changing needs of the service users. Evidence: The staff rota demonstrated the number and grade of staff on duty to provide care and attention to service users for any twenty-four hour period was suitable to meet the assessed care needs of the service user. The home has a programme of planned training in place and all members of staff have an individual training record. The AQAA informs over 50 of care workers have attained the National Vocation Qualification at Level 2 (NVQ L2) or above. Care workers are encouraged and enabled to undertake developmental training as well as the mandatory training. All newly appointed staff undertakes the Skills for Care Common Induction programme. They are also issued with the Code of Conduct for Social Care Workers which is then discussed with them to ensure that they are aware of and understand their responsibilities under the Code. The home ensures that staff undertakes the mandatory training with yearly updates as necessary to maintain their competency to fulfil their duties. This was evidenced through discussion with the care workers and review of carers training records. It was observed that staff turnover at the home is relatively low. All care workers are Criminal Records Bureau (CRB) and Protection of Vulnerable Adults (POVA) checked prior to commencing employment, and they are in receipt of terms and conditions of employment, as evidenced in their randomly selected files. All the information Care Homes for Older People Page 20 of 27 Evidence: required under Care Homes Regulations 2001 Schedule 2 were not found in some of the staff records reviewed and a requirement was made on this outcome group. We observed supervision records were up to date during random sampling of care workers files. Care Homes for Older People Page 21 of 27 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The manager has the experience to run the home and works to continuously improve services and provide an increased quality of life for the service users. The safety and welfare of service users and staff are protected and promoted by the homes policies and procedures. Evidence: The AQAA informs us that the manager has demonstrated that she has kept herself updated on issues relating to care of the service users and staff in her charge. She has attained the Registered Managers Award and also the National Vocational Qualification Level 4 in care. In discussion with the registered manager she confirmed this. In discussion with the deputy manager it was evident both the registered manager and the deputy manager are knowledgeable about the care needs of the service users and the training needs of the care workers to meet these identified needs. There are clear lines of accountability within the home, each member of staff spoken to on the day of inspection aware of their role and responsibilities. Care Homes for Older People Page 22 of 27 Evidence: The AQAA informs the majority of the service users are capable to be fully involved in the running of the home, and their relatives are encouraged to be as involved as their time allows them to be. The service users of the home are treated as part of a large family and meetings are held at regular intervals to allow service users, their relatives, carers, registered manager and the deputy manager and staff to discuss issues pertaining to the smooth running of the home. We were told this way the manager ensures every one is then able to contribute to the running of the home, whether it is to change the four weekly menus or to replace major items in the home. One service user relative explained that this approach is preferable by all concern parties as any occurrence in the home affects us all. The home does not become involved in service users finance. The relatives manage all their finance. A few residents have requested the home to keep their monthly spending money and good records are kept with receipts for any expenditure. Review of documented records demonstrated that health and safety checks are routinely carried out at the home. All equipment examined on the day was properly maintained. The QAAA informs that fire drills, fire alarm, and water temperature were regularly checked and records kept verifying this. Random sample of care workers training files demonstrated that up to date and relevant training were carried out by care workers to protect service users health, welfare and safety. Throughout the service there is a highly evolved understanding of the equality and diversity needs of the individual service users. Care workers are confident in delivering high quality outcomes for service users in the areas of race, age, sexuality, gender, disability and belief. Although the care workers are knowledgeable about issues relating to race and equality and diversity, they are not able at the moment to incorporate this knowledge fully into practice, as the current service users are all Caucasians. Random checking of policies revealed that the homes policies have recently being reviewed. Care Homes for Older People Page 23 of 27 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 24 of 27 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 14 12 Provide a menu in suitable 28/08/2009 format for the use of service users To ensure the home continues to enable service users to make decisions with respect to the meals they would like. 2 19 23 To have the carpet in the lounge stretched. To ensure suitable covering and protection be fitted to the manhole situated in the corridor of the home. The premises must be kept in good repair. To reduce the possibility of accidents occurring in the home. 28/08/2009 3 29 18 The registered manager to ensure that all staff employed at the home complies with Schedule 2 of the Care Homes Regulation 2001 paragraph six and eight. 28/08/2009 Care Homes for Older People Page 25 of 27 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action To ensure the health and safety of service users are not put at risk. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 19 The manager should consider providing hand gel to visitors entering and leaving the home to reduce the possibility of cross infection within the home. Care Homes for Older People Page 26 of 27 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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