Care Home: Ashley Phoenix Unit

Similar services:

• 5 Seafield Road
• Honeybourne House
• Longrun House
• Bodley Community Care Support Centre
• Thomas Pocklington Trust
• Chantry Gardens
• 25-27a Alexandra Road

Annual service review Name of Service: Ashley Phoenix Unit The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Webb Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: RNID Poolemead Centre Watery Lane Twerton Bath Bath & N E Somerset BA2 1RN 01225332818 01225480825 julie.sheppard@rnid.org.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : sensory impairment Conditions of registration: RNID Number of places (if applicable): Under 65 Over 65 11 0 May accommodate up to 11 persons aged 18 to 64, requiring personal care. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Ashley Phoenix Units are one of the services operated by the Royal National Institute for Deaf People (RNID). They are situated on the first floor of the central Poolemead building and provide support and care for adults with a single or dual sensory loss, and associated learning disabilities. The building is divided into two distinct areas, Ashely and Phoenix, with 11 bedrooms in total, although only 9 people currently live in the home. Each separate area has a lounge, kitchen and dining space. There is no structural barrier between the areas, but each provides for a specific group of service users and retains its own identity. 1 1 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Each person who lives in the home has impaired hearing and vision. Staff are provided with specialist training to enable them to meet each persons support needs and communicate effectively with them. Staff are supported to become proficient in using a number of communication methods including British Sign Language, Deaf Blind Manual Alphabet, hands on signing, body language, gestures and clear speech. A patio and garden provides external space for service users to spend time in a relaxed and pleasant environment. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received or asked for since the last Key Inspection completed on 11th November 2008. 1) The annual quality assurance assessment (AQQA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for the people living in the home. It also gave us some numerical information about the service. 2) What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. 3) Surveys returned to us by relatives of the people living in the home. 4) The results of the last key inspection of this service. 5) Relevant information received from other organisations. 6) What other people have told us about the service. What has this told us about the service? The manager sent us the annual quality assurance assessment about the home, providing us with clear information. We looked at information in the AQAA and our judgement is that the home is still providing a good service for the people living there. The AQAA showed a good awareness of the needs of the people living in the home and that they are encouraged to express their feelings through different methods of communication. The AQAA showed what further improvements they need to make. These include the recruitment of full time staff, to continue to develop accessible communication, to increase more activities to promote peoples independence and to continue to make changes to the environment to meet peoples needs. We were told changes had been made as a result of listening to the people living in the home. These included the provision of aids and equipment to support people in moving around the home. Some areas of the environment have been changed to provide more choice, and new furniture has been bought for the home and peoples bedrooms. We were told care plans have helped staffs approach to be more person centred and staff training has improved. At the last key inspection we judged that the people living at the home were being provided with a good quality service. People spoken with were happy living at the home and feedback from relatives was that they were happy with the quality of care. It was judged that the home was well run and provided an open and inclusive atmosphere. Annual Service Review Page 4 of 6 Three requirements were issued and two good practice recommendations made. The information in the AQQA has reassured us that appropriate actions have been taken to demonstrate compliance. We have also spoken with a senior member of staff who has further updated us and informed us that one of the three requirements relating to a new shower has not been met due to problems with the water pressure in the home, but that this is being addressed. We have not received any surveys from the people living at the home. The surveys we send out were not appropriate due to their individual and complex communication needs. We received two completed surveys from relatives. Questions asked included: Do you feel that the care service meets the needs of your relative? Both responses said Usually. Does the care service give the support and care to your relative that you expect or agreed? One response was Always and the other was Usually. Has the care service responded appropriately if you or the person using the service have raised any concerns? One response was Usually and the other was Sometimes. Comments made responding to What does the service do well? told us Most activities and I am satisfied with the service provided. We received one survey from a member of staff who told us they are always given up to date information about peoples needs, and that they were given training that helped them to understand and meet peoples needs and were being kept up to date with new ways of working. They also told us there were always enough staff to meet the individual needs of all of the people living at the home. They said they sometimes met with their manager to discuss how they are working. We have not received any complaints about the service. The home continues to let us know about things that have happened since our last key inspection and that they have shown us that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Our overall judgement is that the home continues to provide good outcomes for the people using the service. What are we going to do as a result of this annual service review? We will not change our inspection plan and will visit the service by November 2011. However there are changes in the way we inspect in the future. It is advised that providers refer to our Website in relation to these changes. We will continue to monitor the service and respond to any concerns we receive about the service and we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!