Latest Inspection
This is the latest available inspection report for this service, carried out on 10th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Aspen Court.
Annual service review
Name of Service: Aspen Court The quality rating for this care home is: The rating was made on: two star good service 2 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rob Cooper Date of this annual service review: 1 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Aspen Drive Spondon Derby DE21 7SG 01332672289 Telephone number: Fax number: Email address: Provider web address:
ricea2@bupa.com www.bupa.com BUPA Care Homes (BNH) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 1 40 The maximum number of residents who can be accommodated is 40. The registered persons may provide the following category of service only: Care home with Nursing - code N to service users of the following gender: Either whose primary care needs on admission are within the following category: Old age - not falling within any other category - Code OP. Dementia over the age of 65 - code DE(E) (maximum number of places: 1). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Aspen Court care home provides nursing for forty people aged 65 years and over. The home is a two-storey purpose built building, situated near to Sponden village and local facilities. The home has thirty six single and two Premier rooms, all rooms have ensuite facilities. The home is on two floors accessed by stairs and a passenger lift. The lounge and dining areas are on the ground floor. Residents have access to a well
Annual Service Review Page 2 of 6 2 4 0 3 2 0 0 9 set out garden. The fees per week at the time of the last key inspection were £750 a week for privately funded people, £376 plus £75 top up for people funded by the local authority, and £620 for people admitted through continuing care. There are additional charges for items such as hairdressing, private chiropody, toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received from Aspen Court, or asked them for since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was received in January 2010. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. Information we have about Aspen Court on the QA system has been reviewed, including any complaints or concerns that have been raised. The last key inspection report and the inspection record have also been reviewed The service folder was checked for any other relevant information. We also looked at any relevant information that we have received about Aspen Court from other organisations. We looked at what other people have told us about the service. What has this told us about the service? The AQAA was returned within the time scale asked for, and had been completed in a professional manner, providing all of the information asked for, and in sufficient depth to allow judgements to be made. Among the improvements to the service identified in the AQAA were: We always aim to ensure the home is cosy, warm, receptive, calm and happy. Continue to develop our Early Warning Audit Tool, this is our monthly audit which is carried out with the Regulation 26 visits. Care planning is more in depth and resident focussed. Improvement in use of the Liverpool Care Pathway in conjunction with implementation of the Life Enhancing Care Home Programme, funded by Macmillan and supported by Derby City and Derby County P.C.T. Catering Commitment, improving the service we provide. Started to train staff in complaint handling and taking responsibility for this. Staff retention has improved. Training subjects continue to be introduced with more distance learning packages, care leaders have played an important role in ensuring training is up to date for staff. The Commission has not received any complaints or concerns regarding this service since the last key inspection. In their AQAA the care home stated they had received fourteen complaints in the last 12 months, which had been investigated in line with the homes complaints procedure and eight were upheld. One referral has been made under safeguarding adults procedures in the last twelve months. We have received twenty-two notification forms during the past twelve months to report incidents which affect the welfare of people living at the home or the staff. These were covering a range of different circumstances and have been dealt with appropriately by the care home staff. We sent out several questionnaires to people who live at the care home and to staff. Of these we had eightreturned by people living at the home and seven by staff. The comments within the questionnaires have helped to inform this Annual Service Review. Comments received from people who live at the care home included: Annual Service Review Page 4 of 6 Activities go on daily, I like to participate if I can, if not I like to watch. Aspen Court needs more carers. I am happy and satisfied. Nothing to complain about, everyonme has been good to me. The carers are here when I need them, they are friendly and professional. More carers neweded. It makes getting up enjoyable, to think of what is in store. Games, and fun and chatter, plus reading. They could listen to the residents a bit more, employing one extra carer in the morning would be a big improvement. Would like a lick of paint, to brighten the place up. A fresh refurb, would do wonders for the home and morale of the residents, families and staff. Comments received from staff in the questionnaires included: They provide up to date equipment for individual residents needs. Up to date training for staff, and regular meetings for staff. They could provide more staff to minimise waiting times for residents needs. Nice atmosphere, friendly, any complaints are dealt ewith as soon as possible in a professional manner by the manager. A little less agency staff would be great. The home is very clean, and most of the staff are true carers. The majority of the staff worek well together as a team. Another carer on duty would be a great help. Open and approachable staff. An excellent activities coordinator, residents areinvolved and stimulated as much as possible. Food is good, all home cooked, and will cater for residents preferences. At the last key inspection this service was rated as being a good service. There are no ongoing concerns about the quality of care Aspen Court offers, and a review of the documentation that has been received does not highlight any issues that need to be addressed. As a result of all the information received we have decided not to alter the inspection date for the service. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fess and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
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