Care Home: Avondale Lodge

Annual service review Name of Service: Avondale Lodge The quality rating for this care home is: The rating was made on: two star good service 1 6 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wesley Cornwell Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 419 Central Drive Blackpool Lancashire FY1 6LE 01253628793 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Pro-Care Disperse Housing Ltd Number of places (if applicable): Under 65 Over 65 6 0 The home is registered for a maximum of 6 service users with a Mental Disorder, excluding learning disability or Dementia (MD). The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia - Code MD. The maximum number of service users who can be accommodated is: 6. The service should employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Avondale Lodge is a care home registered for 6 young adults with mental health problems. The home is situated in the central area of Blackpool close to the town centre. The accommodation provides 6 single rooms, which are located on the first and Annual Service Review Page 2 of 6 None 1 6 0 9 2 0 0 8 second floor. Toilet and bathing facilities are also located on the first floor. There is no lift available at this home. The home has a Statement of Purpose and Service User Guide providing information about the care provided, the qualifications and experience of the owners and staff and the services residents can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is available from the manager to help people make an informed choice whether to move into the home. The range of fees at the home are two hundred and eighty seven pounds to three hundred and ninety five pounds covering all aspects of care, food and accommodation. The manager provided this information on the 23rd September 2009. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual service review for Avondale Lodge included the following: The home was asked to complete an Annual Quality Assurance Assessment (AQAA) by us. The AQAA is a self-assessment and data set, which providers are asked to complete each year and is one of the main ways that we obtain information about how they are meeting the outcomes for people using their service. Completion of the AQAA gives providers the opportunity to tell us about their services and how well they think they are performing. The information given allows us to develop a picture of the service being provided and target our inspection activity. We sent surveys to people living in the home to ask their views about how well the home is doing and received replies from six people. What the manager has told us about things that have happened in the home, these are called notifications and are a legal requirement. We looked at how the home had responded to a requirement and recommendation made during their last key inspection. What has this told us about the service? The manager of the home returned the AQAA to us when we asked for it. The information provided was clear and showed how they were meeting the expectations and outcomes for people. They told us their admission policy is thorough and involves people being offered trial sessions before being formally admitted into the home. They said their support staff work to an agreed care plan on each person which has been generated from the Care Programme Approach (CPA) Assessment and a care plan is completed by the Care Co-ordinator. They say people moving into the home are involved in the assessment process and their needs/objectives are agreed. They tell us their support staff work closely with social work and healthcare professionals to ensure positive outcomes are achieved for the people they support. They say their support staff are very experienced and know the people in their care well. There is continuity within the staff team with very little staff turnover. We are told their support staff work closely with the people in their care encouraging independent living skills in line with their abilities. They say very little one to one personal care is necessary however, when this is required they will provide it privately and flexibly ensuring the person requiring support has their dignity respected. They tell us their staff training plan incorporates training on equality and diversity and all their staff will receive this training as part of their personal development or for new staff as part of their induction. They say it is important that their staff recognize the individual needs of the people they support. They say recent improvements have been made to the environment including the refurbishment of the building exterior and interior decoration. They say these have Annual Service Review Page 4 of 6 included the acquisition of bedroom furniture and fittings and there are plans for the refurbishment of toilet and bathing facilities over the next two years. We surveyed people about the home as part of this review and received replies from six people who live there. They told us they make decisions about what to do each day, they know who to speak to if they are unhappy, the home is fresh and clean and the manager and staff treat them well and listen and act on what they say. One person said, They support my needs and I am well looked after. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and continue to show that they provide a service that achieves positive outcomes for the people who live there. The home is presently without a manager who is registered with the Care Quality Commission. The Commissions registration team has received and is dealing with an application to register a manager who the home owner believes is qualified, competent and experienced to run the the home for the benefit of the people who live there. There have been no complaints referred to the Care Quality Commission about the home since the last inspection. At the time of this review the Care Quality Commission had not received any safeguarding referrals about staff working at the home. What are we going to do as a result of this annual service review? We will continue to monitor information about Avondale Lodge. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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