Latest Inspection
This is the latest available inspection report for this service, carried out on 8th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bakewell Cottage Nursing Home.
Annual service review
Name of Service: Bakewell Cottage Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brian Marks Date of this annual service review: 0 8 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bakewell Cottage Nursing Home Butts Road Bakewell Derbyshire DE45 1EB 01629815220 01629815330 bakewellcottage@westwickgroup.com Info@Westwickgroup.com The Westwick Group of Businesses Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 38 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bakewell Cottage is an extended period home, previously a local community hospital, which is located near to the centre of Bakewell, close to local amenities and services. Bakewell Cottage provides personal care with nursing to a maximum of 38 older people. Accommodation is provided on three floors, which can be accessed at two levels, in 34 single and 2 shared bedrooms; some bedrooms are equipped with en suite facilities. There is a range of lounges and dining areas. The home is well maintained both internally and externally. A large garden area with a patio is provided at the side of the building, which creates a pleasant sitting area for residents. Support services are provided locally with residents having a choice of GP
Annual Service Review Page 2 of 6 and other support services accessed on request. At the time of inspection the range of weekly fees was #640 - #680. Items not covered by this fee included: Hairdresser, Chiropody, Newspapers/Magazines, Optical treatment (this does not include eye test), Toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it and it was clear and gave us all of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received feedback from a good number of the people living at the home, and they were positive about the service being provided and the how the staff employed by the home work. The people living at the home said they were satisfied with life at the home and they answered in the always or usually categories to all of our questions. They told us that staff are very patient and helpful and that they are always very welcoming and ready to listen and discuss anything with family members. However a small number did say that only sometimes staff are available when needed, and this was echoed by a number of staff in their written comments. They said that there should be higher staff levels to allow more time for a better quality of care and that when anybody is sick or absent it should not affect the care of residents. People who responded to us confirmed that staff undertook the activities detailed in their care plans and that they were sensitive to respect peoples privacy and dignity at all times and that there have been changes and improvements in the past few months. In the AQAA we were told about improvements that had been made at the home in the past 12 months, with staff training and development given a particularly high profile. The manager told us how they now have a stable staff group with a full complement being in place and how agency staff are no longer being used. We were also told that there are fully comprehensive care plans and risk assessmenst in place that are developed and properly followed by staff, and how a small recent increase in carer hours had improved arrangements for supported bathing. We were also told about a continuous maintenance programme for the building and about the improvements that have been made, particularly in the kitchen and communal areas and with the provison of safety equipment. The manager also told us how they have continued with good Annual Service Review Page 4 of 6 levels of staff supervision and training and that nearly three quarters of care staff have completed the National Vocational Qualification at level 2, which is in excess of the required target. The manager has kept up to date with some important legislation that has been recently introduced and training in relation to the Deprivation of Liberty and Mental Capacity Acts is planned. The home has received one formal complaint in the past twelve months and there have been no situations that have required the use of statutory procedures for safeguarding vulnerable people. The organisation has a number of systems in place to make sure that they know how well their services are being received and the manager repeated their intention for staff to be less task orientated and to move towards a more person centred approach in the way that care is provided. The home continues to work well with us and the manager has shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? This service was rated as a Two Star Good service at the last Key Inspection on 20th May 2008. We are not going to change our inspection plan, and will do a Key Inspection by 19th May 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
