Care Home: Beaumond House Care Home

Annual service review Name of Service: Beaumond House Care Home The quality rating for this care home is: The rating was made on: two star good service 1 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Benson Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 32 London Road Newark Nottinghamshire NG24 1TW 01636610556 01636613262 christine.smith@beaumondhouse.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : terminally ill Beaumond House Community Hospice Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beaumond House Community Hospice is a registered charity that was founded in 1987, providing care for patients of both sexes with life-threatening or long-term progressive illnesses. It provides respite, day care and care in peoples own homes. It is located in a two-storey, Victorian, former family home in Newark, about half a mile from the town centre, close to shops, doctors surgeries and other amenities. It is on a main bus route in and out of the town. The home has two attractive lounges, a dining room and a conservatory. One of the large front rooms is used as a reception and sales area. Upstairs, there are four large single bedrooms, two of which are ensuite with toilet and sink. There are two communal bathrooms, one fitted with a bathing hoist and the other with a specialist bath. Downstairs, there are two toilets, one big enough for access and use by wheelchair users. A passenger lift and two staircases allow access to the upper floor. The grounds are beautifully maintained. At the side of the property is a secure garden Annual Service Review Page 2 of 6 No 1 2 1 2 2 0 0 8 patio area with a water fountain and colourful flowers and shrubs which gives a tranquil, relaxing atmosphere. It has room for seating and tables and a barbecue as well as wooden storage sheds. Limited car parking is provided at the front of the building. The hospices philosophy of care is, to provide a `home from home environment, a special place offering supportive palliative care for people with life threatening or long term progressive illness. As a registered charity, there are no fees charged: finances are obtained by extensive fund-raising and sponsorships and in co-operation with the local Primary Care Trust. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for, although more detail could have been included in some parts of the form. We looked at the information in the AQAA and our judgment is that the service is still providing a good service and that they know what further improvements they need to make. People using the service tell us that they are happy with the care they receive. We received comments from 4 service users. All continue to be satisfied with the care they receive, and particularly praised the staff and the care they receive as well as the food provided. Comments made included, All the carers are kind and helpful, without taking away my independence and I was very weak when I entered the hospice but with the excellent food and first class care I received from all of the staff I quickly regained my strength, which was remarked upon by my friends. We had 6 staff surveys returned and all spoke positively about the training and support they receive. Comments made by staff included, Help everyone who comes here to feel as they would in their own home, The home is very friendly caring place to be in, Food very well cooked, Clients can have what they want at any time and The job is Annual Service Review Page 4 of 6 very satisfying and rewarding. There have not been any complaints made to ourselves or the home in the last 12 months and there have not been any safeguarding referrals or investigations. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for service users. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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