Care Home: Beech House

Annual service review Name of Service: Beech House The quality rating for this care home is: The rating was made on: two star good service 1 5 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Charlton Date of this annual service review: 0 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 29 Great Bowden Road Market Harborough Leicestershire LE16 7DE 01858464289 Telephone number: Fax number: Email address: Provider web address:   beech_house@harborough.uk.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr Keith Burrows,Mrs Lesley Burrows Number of places (if applicable): Under 65 Over 65 5 0 0 0 5 13 Service User Numbers. No-one falling within categories DE and MD(E) may be admitted into the home when there are 5 persons of categories/combined categories DE and MD(E) already accommodated within the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beech House is a residential home, which is registered to accommodate up to thirteen older people, including five within the category of mental disorder and dementia. Beech House is situated in a residential area, close to the Market Harborough town centre. The home is accessible by car or public transport. Parking is available to the front of the home. The home provides a large lounge to the front of the property and a dining room to the rear. There is a patio area to the rear of the home, which is Annual Service Review Page 2 of 6 1 5 1 0 2 0 0 8 accessible to residents using wheelchairs and walking aids. Bedrooms are located on the ground and first floor that is accessible by the stair lift or the passenger lift. Bath and toilet facilities are located close to the bedrooms. The weekly fees ranged from #400 to #420 in October 2008 - the Registered Provider provided this information on the day of the inspection. Please contact the home for current fee levels. There are additional costs for individual expenditure such as hairdressing, dentist, optician and private chiropody. The home provides information to residents and prospective residents in the form of a Statement of Purpose that describes the services it offers, and a copy of the summary of the last Inspection Report. These are displayed in the hallway. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The date this Annual Service Review took place was on the 7th October 2009. The last key inspection of this service was carried out on 15/10/2008. The home has been registered with the Care Commission since 2004 and is a small to medium size residential home, managed by Lesley Burrows. The home was found to provide good outcomes for residents when it received its last key inspection. No regulatory action has been taken against the provider to indicate that the provider is unfit to manage a care home. The registered provider has complied with the responsibilities of a registered provider within this service. We looked at all the information that we have received, since the last key inspection or annual service review. This included: Information we have about how the service has managed any complaints: There have been no complaints made to the Care Quality Commission (CQC), since the last inspection. The Manager also reported that no complaints have been made to the service in the last twelve months. What the service has told us about things that have happened in the service, which are called notifications and are a legal requirement: There have been a small number of notifications regarding relevant issues sent to the CQC, which have been dealt with in a fully satisfactory manner. The previous key inspection. No other visits have been made to the service in the last twelve months. No other information has been received from any other relevant agencies. The annual quality assurance assessment, (AQAA), has been sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys have been sent out to residents and staff. What has this told us about the service? The AQAA gave us the information we asked for. This included essential policies and procedures that need to be in place for the proper running of the home and contained practices to ensure that peoples needs are the primary focus of the homes work. We will include surveys from people living at the home and staff in this Report if we receive them before publication of this final Report. Taking into account all the information we have our judgement is that the management still recognises how to provide an good service and has identified improvements that Annual Service Review Page 4 of 6 the home intends to make. The AQAA outlined how the service focuses on the welfare and quality of life for people who live there and the improvements that are to be made to make peoples lives better. What are we going to do as a result of this annual service review? There is no need to do a random inspection to look at any issues raised or to bring forward our next key inspection, though we can inspect at any time if a need arises to do so. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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