Latest Inspection
This is the latest available inspection report for this service, carried out on 8th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beech House Care Home.
Annual service review
Name of Service: Beech House Care Home The quality rating for this care home is: The rating was made on: two star good service 2 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Steve Keeling Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 294 Carlton Road Worksop Nottingham S81 7LL 01909472149 01909472149 beechhouse294@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr Moussa Durgahee,Mrs Sabitree Durgahee Number of places (if applicable): Under 65 Over 65 30 30 0 0 0 30 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: care home only-code PC To service users of the following gender: either Whose primary care needs on admission to the home are within the following categories: Old age not falling within any other category-code OP Dementia-code DE Mental disorder, excluding learning disability and dementia-code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The maximum number of places available at the home has increased from 18 to 30. 2 0 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 6 Brief description of the service Beech House is a large 3 storey adapted older house on the outskirts of Worksop. The building was recently subjected to a major programme of extension and modernisation to provide care facilities for 30 service users. The home has well maintained grounds and there is car parking facilities at the rear of the property. The 30 single bedrooms are located on the ground and first floor, all of which have en-suite facilities. There is a passenger lift to give access to both floors for service users with impaired mobility. The home has three communal lounges and a large dining room. There are sufficient bathroom and toilet facilities to meet service users requirements and some bedrooms have specialist bathing facilities. A small kitchen is available for relatives, service users and staff to use and a new laundry, linen store and a medical room has been created as part of the refurbishment programme. The weekly fee are £419.00, however management reserves the right to negotiate a higher rate depending on the service users assessed needs and the type of accommodation they choose. Additional charges are made for extra services such as chiropody, toiletries and hairdressing. A copy of the last key inspection report is available at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection was performed. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for service users. It also gave us some numerical information about the service. Two responses to the ten service user surveys and three responses to the five staff surveys which were returned to us prior to performing the Annual Service Review. Information we have about how the service has managed any complaints if applicable. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The registered manager sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home continues to provide a good service and that they know what further improvements they need to make. The Care Quality Commission has not received any concerns or complaints about the service in the last twelve months. One Safeguarding Adults investigation has been undertaken within the last 12 months and our records show that the Safeguarding Adults issue has been fully investigated and appropriate actions have been taken to safeguard the service users. Information provided within the service user surveys told us that service users receive enough information about the home before they moved in so they can make an informed choice as to the suitability of the service in meeting their needs. Both service users told us in the service users surveys that they know who to speak to if they were not happy but only one service user stated that they know how to make a formal complaint. We asked service users if staff are available when needed, both service users stated Always and both service users stated that staff always listen and act on what they say. Annual Service Review Page 4 of 6 The service users survey asked service users what the home does well, one service user commented, The staff at Beech house are excellent with the residents and visitors. The home is very clean, very warm and calm and The manager and staff seem to do most things very well, I am very satisfied. The Have your Say pre inspection questionnaire asked staff What does the home do well, comments included We care and look after residents and The home provides good quality of care by maintaining the privacy and dignity of service users. All three staff who responded to the pre inspection staff survey expressed concerns in relation to the current staffing in meeting the needs of service users although service users did not identify this as an issue of concern. The registered manager continues to let us know about things that have happened since our last key inspection and has shown she works well with us to provide good outcomes for the service users. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fess and Frequency Regulations 2007 and the assessment of risk of the service. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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