Care Home: Bel-Air Residential Care Home

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What the care home does well There was a welcoming atmosphere to the home and it was well maintained and clean. The people who live there have made it into their home, and they are free to come and go as they please. What the care home could do better: We are satisfied that there are no financial restrictions to the home`s budget that may affect the people who live in the home. We have made no new requirements on this occasion. At the last key inspection we had concerns about the long hours that some of the staff work. People who work excessively long hours may be too tired to provide a good quality of care for the people who live in the home, and there is a risk of errors due to poor concentration. The manager sent comments on the report of the inspection, and said that this has been addressed with staff. However we did not look for evidence of compliance with the requirement on this occasion. Therefore the requirement remains open. Random inspection report Care homes for adults (18-65 years) Name: Address: Bel-Air Residential Care Home 76 Bushey Hall Road Bushey Watford Herts WD23 2EQ two star good service 14/12/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Claire Farrier Date: 1 0 0 3 2 0 1 0 Information about the care home Name of care home: Address: Bel-Air Residential Care Home 76 Bushey Hall Road Bushey Watford Herts WD23 2EQ 01923332540 01923332540 mo@portlandcarehomes.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Portland Care Homes (Bushey) Ltd care home 6 Number of places (if applicable): Under 65 Over 65 0 0 learning disability mental disorder, excluding learning disability or dementia Conditions of registration: 6 6 The maximum number of service users who can be accommodated is 6 The registered person may provide the following categories of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability and dementia - Code MD Learning Disability - Code LD Date of last inspection Brief description of the care home Bel-Air is a care home providing personal care and accommodation for six people with mental health needs. It is owned by Portland Care Homes, a private company. The home was opened in 2007 and consists of a three storey terraced house in a Care Homes for Adults (18-65 years) Page 2 of 7 1 4 1 2 2 0 0 9 Brief description of the care home residential road. It is indistinguishable from the other houses in the road. The home is located close to the centre of Watford, with its shopping malls, community health facilities and hospital. There is a small parade of shops within a short walking distance and easy access to major rail, bus and road transport. All the homes bedrooms are single. All the bedrooms have ensuite toilet and washbasin, and three have an ensuite shower. There is no lift and the home is not suitable for service users with mobility difficulties. The garden at the rear is mainly laid to grass with a large paved patio. The garden is shared with the companys sister home next door. The current fees range from £800 to £1400 per week. Information regarding the service is available in the Statement of Purpose & Service Users Guide. A copy of the CQC inspection report will be available from the manager. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: We received information that led to concerns about the financial viability of Portland Care Homes. The purpose of this random inspection was to check whether there were any financial constraints to the homes budget, which may affect the welfare and the choices of the people who live in the home. We looked at the staff rota, checked the supply of food, and talked to staff and one of the people who live in the home. The staff rota showed that there has been no change to staffing levels. There are two support workers in the home throughout the day, plus the manager or deputy manager. The staff who we spoke to said that the training programme is continuing, and further training has been booked. They are not aware of any restrictions to the homes budget, and sufficient money is available to buy food and for the people who live in the home to continue with their choice of social and community activities. We saw fresh food in the fridge for that evenings meal, and fresh milk and fruit juice. The home appeared to be clean and well maintained. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 33 18 The registered person must 02/04/2009 ensure that sufficient staff are employed in the home in order to comply with the Working Time Regulations. The staffing rotas show that some staff work very long hours. People who work excessively long hours may be too tired to provide a good quality of care for the people who live there, and there is a risk of errors due to poor concentration. Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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