Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Belvoir Vale Care Home.
Annual service review
Name of Service: Belvoir Vale Care Home The quality rating for this care home is: The rating was made on: two star good service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Starr Date of this annual service review: 0 8 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Old Melton Road Widmerpool Nottingham NG12 5QL 01949823989 01949823810 pat.pinfold@belvoirvalecarehomes.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Belvoir Vale Care Homes Ltd Number of places (if applicable): Under 65 Over 65 62 0 0 62 The maximum number of service users who can be accommodated is 62 The registered person may provide the following categories of service only: Care Home only - Code PC to service users of the following gender: either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Belvoir Vale is a purpose built Care Home providing residential care for a maximum of sixty two people. The easily accessible accomodation is all on the ground floor. The home comprises of three main areas, each catering for people with varying needs. Granby Court and Rutland House each have twenty five rooms and Gatehouse Cottage has a further six rooms. Double rooms are available for anyone wishing to share. All bedrooms have en-suite facilities and people are encouraged to personalise their
Annual Service Review Page 2 of 6 None 1 7 1 1 2 0 0 8 rooms with familiar and treasured possessions. Communal areas include libraries, television lounges, quiet lounges and a number of dining rooms. These communal areas are small and individualised to provide people with homely areas in which to relax. There are extensive gardens, outside seating areas and woodland walks, all accessible to people using wheelchairs. The home is situated in the countryside within easy reach of Nottingham, Newark, Melton Mowbray and Leicester. Fees commence at £600 per week and will be adjusted upwards according to a persons assessed needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We received nine completed surveys from people living in the home and three from staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. A telephone conversation with the Registered Manager for the service on 8th December 2009 What has this told us about the service? The home sent us their Annual Quality Assurance Assessment when we asked for it. It was clear, very comprehensive and gave us all the information we asked for. The manager lets us know about things that have happened by sending notifications to us. (This is a regulatory process which informs us of any reportable incidents that occur at a service.) This demonstrates an open and transparent approach to the service provided. The surveys we received from people living at Belvoir Vale tell us that people are very happy with the service that is provided for them. Some of the comments include, It is very homely, peaceful and pleasant. The staff are always welcoming, cheerful and very obliging. I am happy here and am making my room my own. I have my own bed, recliner armchair, furniture, Television and DVD. This is an excellent service. One person commented on staff numbers and said they would benefit from having more staff. This is reflected in one of the staff surveys that was returned to us. I feel there are not enough staff on duty to do our work properly. This is mostly at weekends. The Annual Quality Assurance Assessment tells us Staff recruitment has been an area which has been updated recently to ensure that we have excellent recruitment Annual Service Review Page 4 of 6 procedures in place Our staff ratios are looked at regularly depending on the amount of clients we have at the time or depending on the clients assessed needs. We have more staff employed at meal times and activity times to help clients who may need assistance. By looking at our peaks and troughs of the staffing levels we have worked out different working times and shifts for us to provide the best Person Centred Approach. Since the last Key Inspection took place in November 2008 the manager and staff team have achieved improvements in a number of significant areas. These include the introduction of open evenings which are regularly attended and bring together families, friends, representatives and staff to encourage a person centred approach into every aspect of the services provided for people. An information area has been established in the three foyers of the buildings, providing information, including brochures and leaflets, on many topics relating to care. These brochures and leaflets are kept up to date with pertinent information e.g. advocacy services, flu pandemic instructions etc. Independence is promoted wherever possible and people are supported to make their own appointments outside of the home, for example doctors or optician appointments. A pool car is available with an escorted service if needed. This scheme has proved to be popular and helpful to people. Belvoir Vale has demonstrated a commitment to continually strive to improve both the environment, with the current construction of a sensory garden, and the quality of service it provides to people living there. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fess and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
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