Care Home: Berwick Care Centre

Annual service review Name of Service: Berwick Care Centre The quality rating for this care home is: The rating was made on: two star good service 0 3 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anne UrwinBrown Date of this annual service review: 1 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: North Road Berwick Upon Tweed Northumberland TD15 1PL 01289331117 01289302473 berwick@fshc.co.uk www.fshc.co.uk Four Seasons (DFK) Limited (wholly owned subsidiary of Four Seasons Health Care Limited) Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Should any of the persons occupying the PD beds leave the home, CSCI must be notified immediately, at which time those beds will revert back to the category of OP. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: In the past twelve months a new manager has been appointed and she is currently completing her application for registration with the Care Quality Commission. 0 3 1 2 2 0 0 8 Number of places (if applicable): Under 65 Over 65 0 0 3 3 54 0 Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 6 Brief description of the service Berwick Care Home is a purpose built two-storey building on the outskirts of Berwick town. It is of traditional brick and apex roof design. The car parking is provided to the front of the building with a level access into the front of the home. There are gardens to the rear of the premises where there are paved areas with seating provided. The home has good views of the sea. The town of Berwick is within walking distance of the home and there are public transport routes. Berwick Care is registered to provide care to older people, and is able to accommodate those who have been assessed as requiring nursing care. The home charges fees of between £444.30 for accommodation and personal care. £106.30 per week is provided in addition to the costs charged to the resident for the free nursing care element. The home provides information about the service through the service user guide. A copy of the last inspection report from The Commission for Social Care Inspection is available in the entrance to the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 3 December 2008 when the service received a 2 star good rating. Since then we have completed a random inspection on 22 June 2009 and a pharmacy random inspection on 22 April 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. Four people living in the home returned surveys sent out. These surveys were completed with help from their family and provided positive comments about the quality of the service. In particular people said that the staff are pleasant and helpful and that they provide good care. One person said that I now know the staff well and they are always friendly and helpful. This person also said when her mother was admitted to the home ...she had horrendous pressure sores on one foot, a legacy from hospital, but with the diligence of the nursing staff they were cleared up within a relatively short time, well done to them. Another person said overall the general care is good. Two surveys highlighted the need for staff to spend more time to be spent with people living in the home on a one to one basis. One person said that this was not a criticism, just an observation. Another person thought that more alternatives on the menu would be an improvement. We received comments from 7 staff and they showed that staff feel well supported and think that people living in the home receive a good quality service. Six staff thought that the quality of care provided was good. Two Annual Service Review Page 4 of 6 people thought that the meals could be improved and two other people said that they thought that they needed more staff. The AQAA tells us that good systems are in place for care planning and for updating records as peoples needs change. It also tells us that good arrangements are in place for consulting people about the service and about changes made when comments are received. There are good systems in place for dealing with complaints and two complaints have been made in the last year. The manager operates an open door policy and is readily available to speak with people living in the home and their families. This was evident from one of the surveys returned by a person living in the home. Two safeguarding referrals have been made to the local authority and appropriate action taken by the service to protect people living in the home where necessary. Staff have received appropriate safeguarding training and good policies and procedures underpin practice at Berwick Care Centre. Since the last inspection work has been completed on the refurbishment works that were going on and this has made significant improvements to the living environment. The home is spacious and has good accommodation that suits the needs of the people living there. The manager says that plans are in place to improve the pathways around the home and to replace some of the windows to the rear of the building. Surveys returned also mention that the home is clean and well maintained. In the past year a new manager has been appointed and she is currently completing her application for registration. She tells us that there have been few staff changes and that a new deputy manager has been appointed who is currently working in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an annual service review by 1 December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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