Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Birchgrove.
Annual service review
Name of Service: Birchgrove The quality rating for this care home is: The rating was made on: three star excellent service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthony Barker Date of this annual service review: 0 3 0 3 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 82 Lumsdale Road Upper Lumsdale Matlock Derbyshire DE4 5LB 01629584161 Telephone number: Fax number: Email address: Provider web address:
birchgrove@unitedresponse.org.uk www.unitedresponse.org.uk United Response Name of registered provider(s): Name of registered manager (if applicable) Mrs Deborah North Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Birchgrove is a bungalow situated in a residential area on the edge of Matlock. It blends in well with the surrounding properties. The Home provides a service for three people with learning disabilities and is run on domestic lines. Accommodation consists of 3 single bedrooms and there are also suitable bathroom/toilet facilities and lounge areas. There are spacious garden areas for the use of service users. 2 3 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The AQAA was comprehensive and the Manager provided us with the information we asked for. We looked at this information and our judgement is that the Service is still providing an excellent service to people and that they know what further improvements they need to make. From completed surveys we also received positive comments from two Social Services care managers. The Manager told us, in the AQAA, that, We have got better at listening to what support people actually want...weve made changes to activities and support needed by using individual communication methods with the people we support. The Manager gave an example of this in the form of a computer based literacy software package called SymWriter: This tool works by the people we support choosing the picture/symbol they need to use and a voice is activated as you select the desired picture/symbol. In her completed survey, one care manager confirmed this person centred approach. She said, Two of the three people living here do not have verbal communication skills and in the past were not encouraged to convey their wishes by any other means. This has now changed and appropriate facilities are available for everyone - they are used by all staff. She went on to say, Choices are actually encouraged and activities supported. The Manager gave us examples, in the AQAA, that supported this. She told us, The people we support have been able to devise their own timetables and plan menus; this is done in word and picture format. A person we support has changed their day service where they are now involved in a local gardening project once a week and has now enrolled on a college cookery course. The Manager also told us how staff are motivated to support people in individualised activities. She said, By using matching staff tools we have been able to match the people we support with shared interests...this helps the people as staff skills are utilised in a more effective way. The second care manager thought the Service, provides a good individual support Annual Service Review Page 3 of 5 package for people with learning disabilities in a valued way. This reflected the Managers comment that, Individual support plans are in place for each person which identify the needs, choices and preferences of each individual. This is done using the method they communicate with and understand. She also told us, The Listen to Me booklet allows individuals to express their needs, wishes and aspirations so that the information can be incorporated into their support plans. The Manager told us, Individuals are encouraged to pursue varied activities (and) are supported to do activities of their choice. We think there is good evidence that the Service provides the resources to enable this to happen and this is supported by the comments from one care manager. She considered that, Finances are well managed so that people are able to make the most of social opportunities. The Service continues to let us know about things that have happened since our last key inspection. It has shown us that it continues to provide an excellent standard of care for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22 October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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