Care Home: Bishop`s Court

What the care home does well Not relevant What the care home could do better: Not relevant Random inspection report Care homes for older people Name: Address: Bishop`s Court Sefton Park Care Village Sefton Park Road Liverpool Merseyside L8 3SL two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Peter Cresswell Date: 1 3 0 1 2 0 1 0 Information about the care home Name of care home: Address: Bishop`s Court Sefton Park Care Village Sefton Park Road Liverpool Merseyside L8 3SL 01512917800 01512917801 bishopscourt@europeanwellcare.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : European Wellcare Homes Ltd care home 41 Number of places (if applicable): Under 65 Over 65 0 dementia Conditions of registration: 41 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia Code DE The maximum number of service users who can be accommodated is: 41 Date of last inspection Brief description of the care home Bishops Court is a care home in a busy suburb of Liverpool and is registered as a home for forty-one people who have dementia. The building is modern, purpose built and provides ground floor accommodation. Bishops Court has pleasant grounds, parking facilities and a courtyard garden. Residents have single bedrooms, twenty-two having en-suite facilities. The home is close to Liverpool city centre, to local shops and public amenities. It is owned by European Wellcare Homes Limited. The fees per week in Bishops Court range from GBP500.00 to GBP614.71. Care Homes for Older People Page 2 of 6 What we found: We had been told that the building was not being heated adequately in very cold weather; it was snowing. We found that several, but not all of the central heating radiators in the home were not working. Six bedrooms had been affected. Fan heaters had been put in one of those rooms as the occupant was too frail to be moved. The room was warm. The other residents had been temporarily moved to rooms whose heating had not been affected. Those rooms were also warm. Fan heaters were working in one of the lounges that had been left without heating and staff had been sent to a local store to buy extra temporary heating. The manager had been informed and was keeping in touch as was the duty manager for the owners, European Wellcare. A central heating engineer had been called out but was not yet on the premises. The residents welfare had been protected by the staff in less than ideal circumstances and those areas of the building being used by them were warm enough. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 3 of 6 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 3 14 A full assessment of peoples 27/08/2009 needs and choices must be completed before they move into the home. This will help staff to plan how they intend to support the person successfully. Care Homes for Older People Page 4 of 6 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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