Latest Inspection
This is the latest available inspection report for this service, carried out on 13th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bishops Court Care Home.
Annual service review
Name of Service: Bishops Court Care Home The quality rating for this care home is: The rating was made on: two star good service 1 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Butler Date of this annual service review: 0 3 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Tuxford Road Boughton Newark Nottinghamshire NG22 9HY 01623862043 01623836070 jinnybullock@nottscc.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Nottinghamshire County Council Number of places (if applicable): Under 65 Over 65 19 0 5 19 45 0 Out of the total number of beds (45), 5 may be used for PD 55 and over Out of the total number of beds (45), there will be 19 beds for DE 55 and over and/or DE(E) Service users shall be within category OP(45) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bishops Court Care Home is a care home providing accomodation and personal care for up to forty five older people, some of whom have a dementia type illness and/ or a physical disability. 1 9 0 1 2 0 0 9 Annual Service Review Page 2 of 7 It is owned and managed by Nottinghamshire County Council Social Services and is a single storey building, which was purpose built in the 1980s. The service comprises of five units, each having its own lounge, dining room, bathing and toilet facilities as well as a small kitchen for the preparation of snacks. Communal space and lounges are also available throughout the home. There are grounds surrounding the home and a safe enclosed patio garden, which is accessible to everyone living there. Bishops Court is situated within half a mile of the centre of Ollerton, with shops, pubs, library, a doctors surgery and leisure facilities nearby. The monthly accommodation charges for those who are self funding are £400.00 per week. A copy of the most recent CQC inspection report is available at the service, or can be accessed on the CQC website www.cqc.org.uk Further information on the service is available from the registered manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? An annual quality assurance assessment (AQAA) was received on the 18th December 2009. Although this document wasnt as thorough as it could have been, it contained relevant information about the service, including how the service promotes equality and diversity and how they gather the views of the people living there. The AQAA told us of improvements that have been made to the service in the last year. These include providing training within basic care principles, safeguarding adults, medication, dementia and food and nutrition for the staff working at the service. Improvements have been made to the way that any concerns are recorded and work has been carried out to improve the environment, including new floorings, curtains and the redecoration of the main area of the home. It told us of how it had listened to the views of people using the service and working for the service and it also told us of the improvements planned for the next twelve months to further improve the service being provided. These include report writing training for staff and further improvements to the environment to provide people with a comfortable and homely place to live. The AQAA told us that the service had received one complaint in the previous twelve months. A conversation with the acting unit manager informed us that one further complaint had been received, between the AQAA being completed on 18th December 2009 and the day this annual service review took place, We were told this complaint Annual Service Review Page 4 of 7 was regarding the use of an outside clothing company, the complaint was fully investigated and actions were taken to address the issues raised. We sent Have your Say surveys to ten people currently living at the service and five members of the staff team to gather their views of the service being provided. All ten surveys had been returned by the time this Annual Service Review was finalised. They told us that they received the care and support they needed, staff are available when they need them and they knew who to talk to if they had a concern of any kind. Comments received included: Visitors remark on how clean and tidy the home is, I feel well looked after. Foods good. They look after me well, Im happy here. The home has very good cooks, they do not come any better. Everyone is friendly. We are well looked after and make sure that we are safe and well. Four staff surveys had also been returned by the time this Annual Service Review was finalised. They told us that recruitment practices are robust, staff are supported by the management team and relevant training is provided to ensure that they can meet the needs of those in their care. Comments received included: We care for our residents extremely well, they are safe, well and comfortable. We look after the residents needs, health etc the best way we can. They give training to staff when and where needed. We care extremely well for vulnerable residents, familys and friends and service the surrounding community with day care services. Care is of a high standard, very caring committed staff and the home is clean and odour free. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed any issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system is confirmed under the Health and Social Care Act 2008. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
