Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd June 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Blenheim Avenue Care Home.
What the care home does well The manager gave us excellent information within the AQAA that demonstrated her commitment to valuing the equality and diversity of people who live at the home. Through discussion with the manager it was clear that she is passionate about improving the lives of people at the home. We saw how she has focused on improving the services for those people with communication difficulties and the staff team were winners of an innovation award in 2009 for their practice of using `Intensive Interaction Techniques`. This is an approved method of communication that enables a positive relationship for people with significant learning or communication difficulties. We saw evidence that the care people receive is person centred and discussion with staff showed that they work hard to ensure people live the life they choose. We talked to a new employee who confirmed that a robust recruitment procedure is followed in practice which ensures people are safe from staff who may be unsuitable to work with them. Staff training records also confirm that regular training is provided to all staff to keep them up to date with new ways of working. Our `Have Your Say` surveys were returned by all four people living at the home and these reflected that people were happy with the care they receive, comments included, "They respect my religion", " They treat me as an individual and I go on holiday. The responses we received in our `Have Your Say` surveys from staff told us that staff were regularly supervised and trained in their role. We saw from the records in the home that monthly quality audits are undertaken that reflect actions are taken to continuously improve the service for the people living at the home. We have not received any complaints or safeguarding alerts about the service since we last inspected and the manager tells us in the AQAA that they have not received any at the home. The manager continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What the care home could do better: We have not made any requirements or recommendations at this inspection. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Blenheim Avenue Care Home 9 Blenheim Avenue Mapperly Nottingham NG3 6GD three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mary OLoughlin Date: 0 2 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Blenheim Avenue Care Home 9 Blenheim Avenue Mapperly Nottingham NG3 6GD 01159338118 01159555221 lesley.rawlinson@betterlives.co.uk www.ncha.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Lesley Rawlinson Type of registration: Number of places registered: Conditions of registration: Category(ies) : NCHA care home 4 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: Service users shall be within category LD Date of last inspection Brief description of the care home 4 Blenheim Avenue Care Home is a detached bungalow located within the residential area of Carlton. There are some local shops and amenities nearby. The home is registered to provide care and support for four adults with a learning disability who all have additional physical disabilities. There are new adaptations and equipment in the home enabling full and flexible assistance to residents with physical disabilities and who use wheelchairs. The accommodation comprises of four single bedrooms, a lounge/diner, and a bathroom/shower with toilet, separate toilet suitable for wheelchair users, kitchen and a laundry room. There is an attractive garden to the
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home back of the bungalow, which is accessible to wheelchair users. A Statement of Purpose and Service User Guide was on display in the home on the day of the inspection and a copy of the Inspection report was available on request. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
We undertook this inspection as part of the work we have remaining under the Care Standards Act 2000 before we use the new Law, the Health and Social Care Act 2008 which will mean we work with services in different ways. This service was given a 3 star, excellent rating in 2007, and we have not received any information about the service through complaints, safeguarding or from other agencies such as the Local Authority or the Primary Care Trusts which gives us any cause for concern. Prior to our visit an analysis of all the information we have received about the home since our last inspection was undertaken. We looked at what the manager had told us in the Annual Quality Assurance Assessment (AQAA) and the responses we received from our Have Your Say surveys which we sent to residents at the home. We used evidence from our observations, from speaking to people about their experience of living at the home, talked to staff about their understanding of peoples needs and the training they receive to support them in their role. What the care home does well:
The manager gave us excellent information within the AQAA that demonstrated her commitment to valuing the equality and diversity of people who live at the home. Through discussion with the manager it was clear that she is passionate about improving the lives of people at the home. We saw how she has focused on improving the services for those people with communication difficulties and the staff team were winners of an innovation award in 2009 for their practice of using Intensive Interaction Techniques. This is an approved method of communication that enables a positive relationship for people with significant learning or communication difficulties. We saw evidence that the care people receive is person centred and discussion with staff showed that they work hard to ensure people live the life they choose. We talked to a new employee who confirmed that a robust recruitment procedure is followed in practice which ensures people are safe from staff who may be unsuitable to work with them. Staff training records also confirm that regular training is provided to all staff to keep them up to date with new ways of working. Our Have Your Say surveys were returned by all four people living at the home and these reflected that people were happy with the care they receive, comments included,
Care Homes for Adults (18-65 years) Page 4 of 8 They respect my religion, They treat me as an individual and I go on holiday. The responses we received in our Have Your Say surveys from staff told us that staff were regularly supervised and trained in their role. We saw from the records in the home that monthly quality audits are undertaken that reflect actions are taken to continuously improve the service for the people living at the home. We have not received any complaints or safeguarding alerts about the service since we last inspected and the manager tells us in the AQAA that they have not received any at the home. The manager continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
