Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bluebell Lodge.
Annual service review
Name of Service: Bluebell Lodge The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Williams Date of this annual service review: 0 9 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Ashfield Street Sutton in Ashfield Nottinghamshire NG17 3BE 01623440188 01623440188 Telephone number: Fax number: Email address: Provider web address:
WWW.bhcarehomes.com Bank House Care Homes Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 36 0 0 36 The maximum number of service users who can be accommodated is 36 The registered person may provide the following category of service only Care Home with nursing N To service users of the following gender Both Whose primary care needs on admission to the home are within the following categories Dementia Code DE Old age, not falling within any other category Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bluebell Lodge Care Home (formally known as Ashfield Care Home) is a care home providing personal care and accommodation for 36 older people, up to 15 of whom may have dementia and 10 be aged 55 or over with dementia. The home provides short and long term care. The home is owned by Bank House Care Homes Limited, who purchased the home in October 2006 and is run as a family business.
Annual Service Review Page 2 of 7 0 1 1 2 2 0 0 8 The home is located close to shops, pubs, the post office and other amenities. The home was opened in 1987 and consists of a purpose built building which has been extended. All of the homes bedrooms are single, and 5 of the bedrooms have en-suite facilities. Bedrooms are located on 2 floors and there is a passenger lift. The home has a garden to the rear of the property and ample car parking space. Information about the service is available in the service user guide, which tells people about the location of the recent inspection report. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which was undertaken on 1st December 2008 this included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We looked at the information provided, and at the feedback provided in the surveys that were returned by the staff team, and people that use the service. Our judgement is that the service is still providing good outcomes for the people that use the service and that they know what further improvements they need to make. The service lets us know about things that have happened and this demonstrates an open and transparent approach to the service they provide. The information provided by the registered manager told us that: The service has received nine complaints within the last twelve months. All of these were resolved within 28 days. Two of these complaints were upheld. We have received one recent complaint which has been referred to the provider to investigate. There has been 1 safeguarding referral in the last twelve months, and the service has followed the procedures in order to safeguard the individuals involved. The service told us in the information provided their philosophy is Putting people First. They said people are at the centre of their care and service delivery, and they work from a person centred approach. This ensures people receive individualised care and support. The information provided by the registered manager told us that all mandatory training is up to date, and that the service has a positive attitude towards training. The staff team are highly trained in delivering personal care and support people to be as Annual Service Review Page 4 of 7 independent as possible for as long as they are able too. The information provided by the registered manager told us; they have a full time activities coordinator who is valued highly and is trained to provide activities to people with dementia. All people have a choice as to whether they wish to participate in any activity that is on offer. Regular tea parties are organised and special occasions such as birthdays, Easter, Summer barbecue, Halloween, Christmas and others are celebrated with all families and friends. The information provided told us that all staff receive an induction following their employment and on-going training, to ensure they have the skills and knowledge for their role. All staff are encouraged to undertake a National Vocational training course, in order to develop their skills further. We sent out surveys to people, that use this service and 14 were returned. In the feedback they told us; they were involved in the decision to use this service and have a care plan in place, which tells the staff what support they want. They told us the staff turn up and stay the required amount of time, and they work in a respectful and dignified way. They said the service listens to them, and they are aware of how to complain should they need to. People made the following comments about what the service does well: The staff are always happy and look after me very well They look after me to a good standard They care for me very well and I have nice food The staff work very hard to ensure all our needs are met. I am very happy here The food is good, and I like my room I think the home is very good The home does most things well I cannot fault them People also told us about one area in which the service could improve upon and these comments included: More trips out We sent out surveys to the staff team and we had 10 returned. In the feedback they told us they are provided with the required information in order to meet peoples assessed needs. They were recruited in accordance with the legal requirements to ensure people using the service are protected. They told us they had an induction, and receive on-going training opportunities to enable them to have the skills and knowledge for their role. They said they felt supported by their manager. The staff members made the following comments about what the service does well: We enable people to maintain and improve their mobility through exercise and equipment. We offer people lots of choice in all aspects of their daily life. We support
Annual Service Review Page 5 of 7 people in a respectful and dignified way. We have lots of positive training opportunities and are always kept up to date We provide person centred care. The providers always work to improve the service people receive, and they are very hands on and extremely supportive to staff. The staff are well trained, and are well supported. We have regular staff meetings so that we can meet up and make sure we all work together. I think the people we support receive a good person centred service. We respect peoples wishes and their families and always listen to them. Team work is promoted and we have good training opportunities both internally and externally. The service has good procedures in place. We are well trained so we can meet peoples needs. We are very good at caring for the people that live in this service Staff members also told us about areas in which the service could improve upon and some of these comments included: Better communication between carers and the kitchen For the carers to be listened to more about peoples needs The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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