Care Home: Bramber Nursing Home

Annual service review Name of Service: Bramber Nursing Home The quality rating for this care home is: The rating was made on: two star good service 3 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Flynn Date of this annual service review: 1 5 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 1 Bramber Avenue Peacehaven East Sussex BN10 8LR 01273584594 01273584594 wolfblass17@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: The Bramber Nursing Home Limited Number of places (if applicable): Under 65 Over 65 21 0 The maximum number of service users who can be accommodated is: 21 The registered person may provide the following category/ies of service only: Care home with nursing - N to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bramber Nursing Home is privately owned by Mr and Mrs Stapleton. Mr Stapleton is the registered manager and Mrs Stapleton works as a senior carer in the home taking responsibility for the homes administration and catering services. The home can accommodate up to 21 service users with a dementia type illness who need nursing or personal care. The home is registered for service users aged 60 years and over. The home is a converted private home and now provides 21 single rooms on two floors and has a shaft lift available to ensure all service users have access to all areas of the Annual Service Review Page 2 of 6 3 0 0 1 2 0 0 9 home. The home is located in Peacehaven near the sea front and is a short walk to local amenities. Bramber Nursing Home was first registered on the 1st January 1993. The home provides care and support to residents who are both privately funded and those who are funded by Social Services. Details of the weekly fees can be obtained from the home. Additional costs are charged for chiropody hairdressing, newspapers and specific toiletries at cost. The homes literature states that the objective of the home is to provide care to all residents to a standard of excellence which embraces fundamental principles of good care practice, and that this may be witnessed and evaluated through the practice, conduct and control of quality care in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It had been completed by the manager of the service. We looked at the information in the AQAA and our judgment is that the home is still providing a good service. The AQAA indicated areas where improvements have been made in the past year and what further work they plan to do. The last inspection in January 2009 identified that the care provided at Bramber is good, with positive feedback from visitors to the home, and no requirements were made. Issues regarding staffing levels and the information recorded in the care plan were identified as a concern and as stated in the AQAA these have been addressed. The hours worked by the proprietors has been increased to enable care assistants to spend more time with the people living in the home, and additional information has been included in the care plans regarding the specific needs of residents. An expert in falls awareness and a dietitian have visited the home to offer further support for staff and residents, and the home endeavors to involved the relatives and friends as much as possible. The manager has been responsible for the home for 17 years and a number of staff Annual Service Review Page 4 of 6 have also worked at the home for a number of years. As the AQAA explains they have a good understanding of the residents needs. Questionnaires are sent out regularly to relatives and friends, and the proprietors are available to discuss any concerns or suggestions they may have at any time. After listening to residents visitors they are able to talk to their relatives or friends quietly in the quiet lounge on the first floor, or the residents own bedrooms. More varied and frequent activities have been organised, and they are looking at arranging pet therapy for the residents. The AQAA states that there is ongoing refurbishment and redecoration at the home, radiators have been replaced and the home plans to provide more robust bed tables for residents to use. Resident/relative and staff surveys were sent to the home, seven resident and six staff surveys were completed and returned to the Commission. The feedback from all was very positive, comments from relatives included visitors are always welcome, at any time, the proprietors and staff are to be commended for the efforts made on special days like birthdays and holidays, every effort is for the welfare and comfort of the residents, excellent nursing care, all needs are taken care of, the home is friendly, warm and caring, the food is good, it is a joy for me and our family to see how wonderful the care is. Staff were equally positive stating that the care is of a very high standard, Bramber is the best establishment I have worked in, staff and management perform to the best of their ability, we work very well together as a team. The home continues to let us know about things that have happened since our last inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key unannounced inspection by 30th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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