Care Home: Brantley Manor Residential Care Home

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What the care home does well This home provides clean and comfortable accommodation for residents. People said they had been given information to inform them of the services offered at the home Pre-admission assessments were well written and included detailed information about their needs. Comments from residents and their relatives/representatives were positive about the care and services provided and staff members were observed carrying out their duties with sensitivity towards residents. There is a trained and safely recruited staff team.Residents receive a healthy and balanced diet, and they have choice over the food they are given. What has improved since the last inspection? This is the first inspection since the change of ownership of the home therefore this does not apply. What the care home could do better: The statement of purpose and service user guide must be up-to-date and include information about how the service will meet the equality and diversity needs of residents and how people can access our reports. The complaints procedure should be re-issued to all residents and their representatives. Proper provision must be made for the hairdressing facilities to ensure the health and welfare of residents is not placed at risk. Staff training should include all equality and diversity and mental capacity. Records of monthly visits by the provider of the service must be made available in the home to provide information to the manager, residents and us about the service and what is happening in the home. CARE HOMES FOR OLDER PEOPLE Brantley Manor Residential Care Home Brant Road Lincoln LN5 8RX Lead Inspector Elisabeth Pinder Unannounced Inspection 29th January 2008 09:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Brantley Manor Residential Care Home Address Brant Road Lincoln LN5 8RX Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Pearlcare (Lincoln) Ltd 01522 543015 Ms Dolores Phillips Care Home 33 Category(ies) of Dementia (33), Old age, not falling within any registration, with number other category (33) of places Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following categories of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home is within the following categories: Old Age, not falling within any other category - Code OP Dementia - Code DE The maximum number of service users who can be accommodated is: 33 New Service 2. Date of last inspection Brief Description of the Service: Brantley Manor cares for both older people and people with dementia in a nonsmoking environment. The home is a detached property situated on the outskirts of the City of Lincoln. It stands back from the road in its own grounds and gardens with car parking facilities to the front. The home has two floors and there is a stair lift to the bedrooms on the first floor. There are a variety of aids and adaptations around the building to allow residents to move around the home more independently. Nineteen of the bedrooms are single and eighteen bedrooms have en-suite facilities. There are four communal toilets on the ground floor plus one staff toilet, and two communal toilets on the first floor, plus two bathrooms and two shower rooms all with toilets. The home also offers a day care service for up to three people per day. People coming into the home for day care receive the same services and facilities and fully integrate with permanent residents. The current weekly fee range is £348.00 - £460.00. Additional costs are made for hairdressing, personal toiletries and chiropody, these are all private arrangements and costs are met by individual residents. The cost to take residents to hospital is currently being decided and the manager said that a letter will go out to all relatives/representatives once this has been agreed. This is a new service, the current providers purchased the home in October 2007. The registered manager remains the same. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star. This means that people who use this service experience good quality outcomes. This unannounced visit to the home was undertaken by one inspector and formed part of a key inspection, focusing on all the key standards. Throughout this report the terms ‘we’ and ‘us’ refer to The Commission for Social Care Inspection (CSCI). The visit lasted approximately six hours. Whilst this is a new service the registered manager has remained in post. Prior to the visit the manager had returned their Annual Quality Assurance Assessment (AQAA), this gave important information about the service, which was used in the planning of the inspection and will be mentioned throughout this report. The visit included following the care of three residents with a range of needs through checking records that are held about them, talking with them and with two staff members on duty. Other residents were spoken with in general conversation, as were three relatives and a visiting district nurse. Short periods of observation were spent at various times of staff carrying out their duties. Surveys completed by residents and their relatives/advocates and staff were given to us during the visit and will be mentioned throughout this report. What the service does well: This home provides clean and comfortable accommodation for residents. People said they had been given information to inform them of the services offered at the home Pre-admission assessments were well written and included detailed information about their needs. Comments from residents and their relatives/representatives were positive about the care and services provided and staff members were observed carrying out their duties with sensitivity towards residents. There is a trained and safely recruited staff team. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 6 Residents receive a healthy and balanced diet, and they have choice over the food they are given. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 2 & 3 standard 6 is not applicable Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Information about the home is available and there are good systems in place to introduce and assess peoples’ needs, which ensures their individual care needs are identified and can be met prior to admission. EVIDENCE: Before carrying out our inspection visit the manager told us that sufficient information is available to inform people of the services offered and details the procedures taken to ensure the care needs of new admissions will be met. This was confirmed by people spoken to during the visit. The majority of resident surveys had been completed with support from their relative/advocates who felt that sufficient information was received about the care home before they moved in helping them decide if it was the right place. One comment read ‘kept well informed by care home staff’ and another read ‘the manager always keeps me abreast of any information I require’. All indicated that they have received contracts/terms and conditions of residency. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 9 The pre-admission assessments of two people recently admitted to the service were examined, these had been well written and included detailed information about their needs, including, personal hygiene, communication, mobility, nutrition, spiritual and social interests. From this information care plans had been written indicating the help and support residents needed. A discussion was held regarding including more information about the equality and diversity needs of people and the manager agreed to do this. A satisfactory statement of purpose was submitted and checked by our registration team. However, this differed from the one in the home and the provider must ensure the document given to residents and their representatives contains the correct information. This should also include how the service will meet the equality and diversity needs of residents and how people can access our reports. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 & 10 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. Care plans are well written identifying needs of residents and the action staff need to take to meet these needs. There are satisfactory policies and procedures in place about the administration of medication and the privacy and dignity of residents is respected. EVIDENCE: Care plans examined gave clear information on how the needs of people living at the home should be met. Identified needs include religious wishes, social stimulation, physical and mental health needs. Those examined were signed and dated by care staff and residents or their representatives showing their involvement in this process. Records showed that a review is held after eight weeks and then annually and relatives/representatives are invited. Residents said they had access to the appropriate healthcare specialists and during the visit a visiting nurse spoken Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 11 with said she had no concerns with the service. Although she did not visit often she found residents to be well cared for and the staff always do what she asks. Risk assessments have been written where risks have been identified and these detail the action staff need to take to enable residents to take risks and stay safe. Surveys received from residents and their relatives/representatives indicated they receive the care and support including the medical support needed. Specific comments read; ‘the staff are kind, supportive and very pro-active’, ‘the care is beyond expectation’, others read ‘the staff attend to my needs in a timely and competent manner’ and ‘the staff look after my medication on a daily basis and have always arranged for me to see a doctor whenever it has been necessary’. Most surveys indicated that people felt they are kept up to date with important issues affecting their friend/relative. However, one survey read; ‘the home could make more effort to keep me informed’. This was discussed with the manager who said that people are always kept up-to-date with the care of their relatives and her door is always open to people if they wish to discuss any issues. Staff said that they are always given up-to-date information about the needs of people they care for. They have time to read care plans and always have a handover at the change of shift. Satisfactory policies and procedures are in place about the administration of medication, information provided in the AQAA showed that these had been reviewed in October 2007. The staff member giving residents their medication did so using safe procedures. Records checked were well maintained and drugs were stored correctly. The home was visited by their community pharmacist in December 2007 and there were ten issues arising from this visit. The manager said these have all been addressed and monthly medication audits are now being carried out. Staff spoken with had a good knowledge of the care needs of the residents we asked about and were observed to be polite and courteous when speaking to residents. Surveys received made positive comments that residents are treated with courtesy and kindness and one person told us that she felt her ‘privacy is respected in the home’. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 & 15 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People are able to take part in various recreational activities and maintain contact with family and friends as they wish. Meals provided are well balanced and take into account personal preferences and special dietary requirements. EVIDENCE: Information sent to us by the manager indicated that a range of activities are provided to meet individual needs and an activities co-ordinator is employed who keeps a diary of events and activities held. This was confirmed in the surveys received, during the visit and from comments and observation held on the day. Recent activities included a musical evening at a local college, painting and drawing, skittles, movement to music and baking. Residents also have one-to-one time with staff where they may sit and read or go for a walk or have a hand massage. A request for the day of the week, month and year to be displayed was written in one of the surveys and this was brought to the attention of the manager who said she would look into this. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 13 Most of the residents spoken with were unable to answer specific questions, however, one person told us she is always offered choices such as, what she would like to eat and what time she would like to get up and go to bed. She felt staff respected her privacy and said she was ‘very happy living here’. A comment taken from a relative survey read ‘I have often heard staff giving service users options and allowing them to chose.’ During the visit staff were observed asking residents what they would like to eat for their mid-day meal and the meal provided was well balanced and nutritious. Tables were nicely laid with placemats/napkins and condiments. Comments taken from surveys read ‘I always enjoy the food’ and ‘my mother always seems to be well fed, although she is a slow eater, she is always given the time and encouragement’. Menus seen were varied and well balanced, however, no breakfast menus were available and the tea-time menu did not show alternatives. This was discussed with the manager who agreed to address this. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 & 18 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There are satisfactory systems in place to raise concerns and as far as possible protect residents from abuse. EVIDENCE: Information provided by the manager before the inspection visit took place indicated that the service has a clear and accessible complaints procedure and this was last reviewed in October 2007. The home’s statement of purpose contained information about what to do and who to speak to if people have concerns and this was available for inspection. Comments written in surveys received read; ‘any complaint would be made to my son on regular visits’ and ‘I would speak to a member of staff’ and ‘I have complained about a few things directly to the manager and always had a courteous and understanding response’. However, some surveys indicated that people are unsure how to make a complaint and this was discussed with the manager who agreed to ensure all residents and their relatives/representatives receive this information. Staff spoken with had a good knowledge of the complaints procedure and of abuse. However, neither had completed specific training but confirmed that plans are in place for them to do this. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 15 The manager has received a copy of Lincolnshire County Council’s Safeguarding Adults procedure and records showed that most staff have undertaken training to ensure they are up-to-date with the procedure to take should an allegation of abuse be made. There has not been any complaints or safeguarding adults referrals made since this service was registered. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 & 26 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents live in a clean, tidy and well-maintained environment where they are able to personalise their rooms. However, the current hairdressing facilities do not promote the privacy and dignity of residents and may have potential health and safety risks. EVIDENCE: Information sent to us by the manager before our visit to the home indicated that the home continues to be well maintained and there is a rolling programme of re-decoration. Recent improvements include a new kitchen and redecoration to hallways and some bedrooms. However, the carpet in the dining area corridor was stained and when this was brought to the attention of the manager we were informed that it is a new carpet and it is being cleaned each week to try to reduce the staining. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 17 Bathrooms and toilets are showing signs of wear and are in need of redecoration and the manager agreed to ensure a bare light bulb and fitting is removed in one of the ground floor bathrooms which has the potential to be a health and safety risk to residents. The staff room currently doubles up as a hairdressing room, residents’ hair is washed over a ‘kitchen sink unit’ using a jug of water. These facilities are not suitable and the providers must ensure proper provision is made for the health and welfare of residents and ensure their privacy and dignity is maintained. Surveys received all indicated that people feel the home is always fresh and clean and communal areas seen were all clean and comfortable and there was a relaxed atmosphere in the home. Separate housekeeping staff and laundry staff are employed and rotas provided showed that there was sufficient domestic staff on duty throughout the day. The home has been awarded a four star Environmental Health rating. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 & 30 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There are satisfactory staffing arrangements in place to meet the current needs of residents. Staff are trained to ensure they have sufficient knowledge and skills to provide appropriate care. Residents are as far as possible protected by a thorough staff recruitment process. EVIDENCE: Information provided by the manager before the inspection visit indicated that the service provides a good skill mix of staff on duty. This was confirmed during our visit by staffing rotas which showed five care staff to be on duty from 07:30hrs until 14:00 hrs, four staff from 14:00 hrs until 21:00 hrs and three staff throughout the night. Most days there is an additional member of staff working a twilight shift from 16:00 hrs until 21:00 hrs. Discussion with staff and observations made during the visit indicated that enough staff were on duty to meet residents’ needs. For example at lunchtime sufficient staff were available to assist residents who needed help to eat their meal. The manager told us that 35 of staff have obtained a nationally recognised vocational award in care and we were informed that four staff have since Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 19 commenced this training and one of the deputies has commenced the Registered Managers Award. Staff spoken with confirmed they had participated in a range of training such as dementia care, health & safety, manual handling, first aid and fire training. However, they had limited knowledge of equality and diversity and this was discussed with the manager who agreed to look into training. The manager also said she has recently attended a seminar on the Mental Capacity Act and plans to do some further training which she will then cascade to all staff. Staff felt supported in their work by the management team through the supervision and mentoring system in place and staff meetings. Staff said the manager is approachable and available for advice when needed and either the manager or one of the deputies are ‘on-call’ when not in the home. Both staff spoken with confirmed they had been recruited in a safe and satisfactory way. An application form had been completed and two references and a criminal records bureau check had been obtained prior to their commencement. Both are currently completing induction training. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 20 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35, 36, 37 & 38 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. This home is managed competently and the staff are supported and supervised in carrying out their roles. The audit and policy systems ensure that people’s views are listened to and acted upon. EVIDENCE: This service was registered under new owners in October 2007. The registered manager has remained in post and the service is being managed in a competent manner. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 21 Surveys received were all very positive regarding the management of the home with specific comments of ‘a very dedicated hard working and conscientious manager’, and the ‘manager listens to care staff’. Discussion and records demonstrated that there are various systems in place to monitor the quality of the service being provided. This includes seeking the views of residents and their relatives through meetings and questionnaires. Information provided in the AQAA indicated there are a range of policies and procedures in place and these included health and safety, infection control and fire safety. All policies were reviewed in October 2007. The AQAA also included the dates equipment was serviced. There are satisfactory arrangements in place to ensure any valuables or monies held on behalf of residents are kept safe and a check of records held of any transactions were up-to-date and accurate. Generally records required by law to be kept about the operation of the service were up-to-date and well maintained. However, monthly reports written by the provider about his visits to monitor the home were not available and it was requested that these should be forwarded to us and we have since received copies of these documents. Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 2 3 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 2 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 3 2 3 Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 23 Are there any outstanding requirements from the last inspection? No This is a new service STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard OP19 Regulation 12 [1]1a] Requirement Proper provision must be made for the hairdressing facilities to ensure the health and welfare of residents is not placed at risk. Records of monthly visits by the provider of the service must be made available in the home to provide information to the manager, residents and us about the service and what is happening in the home. Timescale for action 30/04/08 2 OP37 26 [2,3,4 &5] 29/02/08 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP1 Good Practice Recommendations The statement of purpose and service user guide should contain up-to-date information and inform the reader how the equality and diversity needs of residents will be met and how people can access our reports. It is recommended that the complaints procedure is reDS0000070591.V357330.R01.S.doc Version 5.2 Page 24 2 OP16 Brantley Manor Residential Care Home 3 OP30 issued to all residents and their representatives. It is recommended that staff training includes equality and diversity and the Mental Capacity Act Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Nottingham Area Office Edgeley House Riverside Business Park Tottle Road Nottingham NG2 1RT National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Brantley Manor Residential Care Home DS0000070591.V357330.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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