Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brent Cottage.
Annual service review
Name of Service: Brent Cottage The quality rating for this care home is: The rating was made on: two star good service 0 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Yoke-Lan Jackson Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Brent Cottage Admirals Walk Hoddesdon Herts EN11 8AB 01992467450 01992467450 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Roccs Residential Community Care Services Ltd Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accomodated is: 5 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Learning Disability Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brent Cottage is a residential care home for 5 people with learning disability and autism. It has been registered since September 2008. The home is located in Hoddesdon and is situated off a country lane near a lake and a canal. It is within easy reach of local shops and public transport. The home has its own minibus service. The building is a five bedroom detached family house that has been altered to meet
Annual Service Review Page 2 of 6 Home Manager is applying for registration. 0 3 0 2 2 0 0 9 the needs of people with a learning disability and autism. The premises are secured with locked side and back gates and entrance is via the front door. There is a large lounge next to the spacious kitchen which overlooks the back garden. There is an additional sitting and dining area by the entrance to the kitchen and lounge. The administrative office is on the first floor. There are three bedrooms on the ground floor, one with an en suite bathroom and one with en suite toilet and washbasin. There are a shower room and toilet facilities in the corridor nearby. On the first floor there are two more bedrooms and the fifth bedroom comprises two small rooms suitable for a client who prefers a bedroom away from the sitting and activity area. The bathroom and toilet facilities are nearby. The home has a spacious and attractive back garden with a sitting area. The home charges £1399.06 - £1738.06 per week. Further information can be obtained from the homes Statement of Purpose and the Service User Guide. A copy of the CQC inspection report is available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well the outcomes are being met for the people using the service and also provides us with statistical data. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? We received the annual quality assurance assessment (AQAA) form on time for this Annual Service Review. The AQAA indicates that the standards of administration and management of the service continue to be well maintained. The service has developed a system of monitoring the quality of the service by means of written questionnaires to residents, relatives and other stakeholders. Residents are given questionnaires that they fill in with the help of their key-workers or any appointed person of their choice. The management hold a weekly residents meeting at which the residents discuss choices about their daily routine, activities and menu. The staff encourage residents to raise issues that they are not happy with and the management continue to listen to the residents and make appropriate changes to improve the service. Changes made included having sea food on the menu on request and organising a fishing trip as an activity for some of the residents. Equality and diversity are promoted and incorporated in the staff training programme, which is well maintained. Residents are encouraged to continue in their religious beliefs and to observe cultural festivals. Social events such as birthdays and anniversaries are celebrated. Residents views and preferences are respected and they have access to an advocacy service to assist them on request. All the staff are trained to use Makaton to to improve communication with residents who are unable to express themseves verbally. Since the last inspection the service has appointed a new home manager who has yet to register with us. The management confirmed that staff are appropriately trained to ensure that they can meet the residents changing care needs. The training programme includes Infection Control, Food Safety, Medication Administration and other relevant topics. The service now uses the Monitored Dosage System in the administration of medicines. Most of the staff have NVQ Level 2 and 3 qualifications and have at least 2 years experience and knowledge of working with people with learning disabilities and challenging behaviour. The home manager is currently working towards NVQ4 qualification. Annual Service Review Page 4 of 6 The service follows the Hertfordshire County Council Joint Safeguarding procedure. The home manager confirmed that there have been no complaints received and there have been no safeguarding referrals since the last inspection. Both residents and staff gave positive feedback about the care and service provided. The management will keep us informed of any information or incidents that may affect the welfare of the residents. What are we going to do as a result of this annual service review? The quality rating awarded at the last key inspection (09/02/2008) was 2 star. This means that the people who use the service experience good quality outcomes. This quality rating will be reviewed at the next key inspection. However, we can inspect the home at any time if we have concerns about the care, welfare or safety of the people living there. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continuous assessment and evaluation in the light of any information received. Appropriate regulatory action may be taken as a result. Annual Service Review Page 5 of 6 Reader Information
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