Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Broadview.
Annual service review
Name of Service: Broadview The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Last Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: King Street Winterton On Sea Great Yarmouth Norfolk NR29 4AT 01493393653 01493393653 H2021@mencap.org.uk www.mencap.org.uk Royal Mencap Society Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 5 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Broadview is a well-established care home, owned and managed by Mencap, providing care and accommodation for up to five adults with learning difficulties. The home is situated within its own grounds in the centre of the village of Winterton. All residents have single accommodation and there is ample communal space. At our last visit, fees for the service were from £685 to £753 per week, according to need. Inspection reports are available in the service. People living in the home would need help to understand the information, but staff are made aware of issues and content in staff meetings. 1 6 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by four people living at the home and by one visiting professional. Unfortunately, surveys from staff were not received in time to include their views. Information we have about how the service has managed any complaints. What the manager has told us about things that have happened in the service. These are called notifications and are a legal requirement. The last key inspection and the results of any other visits we have made to the home, as well as the history of the service. Relevant information from other organisations and what other people have told us about the service. The rating of two star good for this service, was made at the last key inspection on 16th February 2009. What has this told us about the service? The manager sent us her self assessment of service quality (AQAA) by the date we asked for it. This gave us all the information we asked for and the manager outlined clearly where she thought the service could make improvements and what she was going to do about it. We did not make any requirements at our last visit, about things that needed to happen by law. However, we did suggest some improvements and made recommendations. The AQAA tells us that the manager has taken these into account. This shows that Mrs Shreeve continues to take responsibility for monitoring and improving the outcomes that people living in the home experience. In the AQAA, the manager tells us about positive comments the service has received when people have had reviews. These are reflected in comments made to us. One visiting professional tells us that they feel the service does well in that it will follow up decisions made at meetings, and that service users are encouraged to achieve all their goals and reach their full potential. This shows that the staff and manager work cooperatively with other professionals to support residents to achieve their goals. Surveys from people living in the home show that they feel they are able to make decisions about what they do in their daily lives. The manager tells us in the AQAA Annual Service Review Page 3 of 6 about changes that have been made as a result of peoples views and experiences. We know from our previous visits that the staff team work hard to encourage people to develop and practice skills in their daily lives and to share in the running of their home. This helps to show that the service is flexible in responding to peoples needs and wishes and supports people to achieve their full potential. People tell us that they like the home. We had comments like, nice food, lovely place. I love my room and bed and my clothes, food, like living here, like my bedroom. This shows that people feel at home and comfortable in Broadview. The manager tells us in the AQAA about redecoration that has happened and further plans for improvement so that people continue to benefit from a comfortable and homely environment. Our previous visits and information in the AQAA, confirm that the staff team try hard to find new opportunities and experiences for people. People are supported to use the resources in their local community. Last time we visited someone was planning an activity they had never undertaken before and was looking forward to this. This helps show that staff make efforts to enhance peoples recreational and social lives rather than always sticking to the same established routine. We know that there have been changes in staffing that caused some upheaval in the summer. However, the manager tells us that regular relief staff are used, who people have got to know and who understand the needs of the service users. This helps minimise the impact of any changes. She says that the staffing situation has now improved. Our previous visits have told us that the staff team work hard to find ways of improving communication with people living in the home and to try and make information easier to understand. People tell us in their surveys that they know how to complain if they need to, although most would need the support of staff or other representatives to do this. The manager tells us that there are plans to help use meetings with service users to encourage more discussion and to try and make these more enjoyable for people. These meetings would also provide for people to raise any concerns they have at an early stage. One visiting professional tells us that they know how to make a complaint if they need to, and adds that I have NEVER had any concerns. However, I am sure that they would be responded to appropriately. We know from previous visits and from the AQAA that staff have checks in place to ensure they are not barred from working with vulnerable people, and that proper information is gathered about them, before they start work at the home. We also know that they have access to training so that they are aware of issues about abuse and safeguarding vulnerable people. These things show that there are measures in place to address any concerns about the service that might arise, and also to ensure that vulnerable people are protected from abuse or exploitation. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We think that all the information we have indicates people continue to receive a good service at Broadview. Because of this, we do not propose to change our inspection programme. Under our current regime, Broadview would receive a key inspection by 16th February 2012 and will be reviewed in the interim. However, we can inspect at any time if we have information that suggests peoples health and welfare is at risk. Annual Service Review Page 5 of 6 Reader Information
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