Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brookfields.
Annual service review
Name of Service: Brookfields The quality rating for this care home is: The rating was made on: two star good service 1 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthony Barker Date of this annual service review: 1 0 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 488 Burton Road Derby DE23 6AL 01332343840 01332294558 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Susan Buxton Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Brookfields P.N.H. Limited Number of places (if applicable): Under 65 Over 65 0 5 34 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brookfields is a detached house, which has been adapted and considerably extended to become a nursing home for Older People. The Registered Company is Brookfields Private Nursing Home Ltd. It is situated in Littleover, just a short way from local shops and a bus route. The Home provides nursing and personal care for up to 34 persons aged 65 years and over with physical health needs, and facilities are provided across two floors. The Home provides 26 single and 4 double bedrooms, with 29 rooms having ensuite facilities. Access to the first floor is by stairs or by one of the two passenger lifts. The Home has a dining room and 2 lounges on the ground floor.
Annual Service Review Page 2 of 6 1 9 0 3 2 0 0 9 The garden is accessible to all Residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The Manager has completed the Services annual quality assurance assessment (AQAA) questionnaire. The AQAA was very comprehensive and provided us with the information we asked for. We looked at this information and our judgement is that the Service is still providing a good service to people and that they know what further improvements they need to make. From completed surveys we received comments from nine people who live at the Service, nine relatives, three staff members and two external professionals. These comments were mostly very positive. Many people made comments about how the staff and the atmoshere was friendly. These comments included...Carers very pleasant and kind; Happy and cheerful atmosphere; Staff are friendly and helpful. One staff member referred to, Good relationships between relatives and staff and this was confirmed by relatives. Also, a view of positive relationships with external professionals came from those two professionals who completed our surveys. One told us, The home has a good atmosphere when visiting and staff make people feel welcome. The other said the Service is, very homely and welcoming...has a professional approach...provides holistic and person centred care. The Manager, in her AQAA, gave us examples that supports a professional approach being taken. For example, she told us that meeting peoples need for privacy and dignity, is at the forefront of our care philosophy and is embodied in every aspect of our recruitment, induction and continuing service standards. An example of taking a real person centred approach with the people living at the Service is found in two innovative measures taken as a result of the Service listening to people. These are...(1) the creation of a hostess role whereby staff, just sit and talk (to residents)...paying attention to people and giving treats and, (2) the creation of a pampering service, where a member of staff paints nails, sorts out clothes, etc. One staff member told us, in their completed survey, The home is run very well and Annual Service Review Page 4 of 6 there was evidence of this in other survey forms and in the AQAA. One external professional told us the Service was, very cooperative and responds to, and acts upon, recommendations we make...good communication skills. Two relatives made particular mention of senior staff and how they, respond immediately to queries and concerns, and how they are, vigilent - noticing any changes in (my relatives) physical condition. There was one area of criticism, in completed surveys, relating to staff members ability of respond quickly to the emergency nurse call systems buzzer. One person who lives at the Service told us the Service could improve by, responding to the buzzer quicker and two relatives thought there could be more staff at certain times. One said, the buzzer should be answered more promptly during breaktime...the buzzers are regularly ignored during handovers. One staff member thought there should be more staff on duty at mealtimes. The AQAA and completed surveys indicated that environmental standards are at least up to the high standards found at the last key inspection. Comments from the people living at the Service, and their relatives included, Home always clean and welcoming, Environment always clean and tidy. The two external professionals reinforced these views by telling us, Bedrooms and communal areas are very comfortable with nice decor, and, Excellent standards of cleanliness. The Service continues to let us know about things that have happened since our last key inspection. It has shown us that it continues to provide a good standard of care for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18th March 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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