Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brookside Court.
Annual service review
Name of Service: Brookside Court The quality rating for this care home is: The rating was made on: three star excellent service 2 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Clarke Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Cademan Close Knighton Leicester LE2 3WT 01162706942 01162706944 brookside-court@leicester.gov.uk socis209@leicester.gov.uk Leicester City Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 16 2 8 0 3 2 16 2 8 24 3 2 All persons admitted into Brookside Court may only be accommodated for a maximum period of 84 days from the point of admission into the home as stated within Brookside Court`s Statement of Purpose All persons admitted to Brookside Court may only be accommodated on the first floor within the premises registered to Leicester City Council. No one falling within category OP may be admitted into Brookside Court where there are 24 persons of category OP already accommodated within the home. No person to be admitted into Brookside Court under categories DE(E) or DE when there are 16 persons in total of those categories/combined categories already accommodated within the home. No person to be admitted into Brookside Court under categories LD(E) or LD when there are 2 persons in total of those categories/combined categories already accommodated within the home.
Annual Service Review Page 2 of 7 No person to be admitted into Brookside Court under categories MD(E) or MD when there are 8 persons in total of those categories/combined categories already accommodated within the home. No person to be admitted into Brookside Court under categories PD(E) or PD when there are 3 persons in total of those categories/combined categories already accommodated within the home. No person to be admitted into Brookside Court under categories SI (E) or SI when there are 8 persons in total of those categories/combined categories already accommodated within the home. The maximum number of persons accommodated within Brookside Court is 24 Up to 3 service users between the ages of 18 and 65 can be admitted to Brookside Court Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brookside Court is a care home run and owned by the Adult and Housing Department of Leicester City Council and is located in the residential area of Knighton, close to shops, pubs, a Post Office, Churches and other local amenities. Public transport is close to the home and there is car parking to the front of the building. Brookside Court is registered to accommodate up to twenty-four people. Brookside Court provides a rehabilitation and assessment service, and does not provide long term residential care. The premises consist of two floors with level entry access. The upper floor is accessible via the passenger lift and stairs. There is a dining room and choice of lounges. Bath/shower rooms, washing and toilet facilities are accessible and close to bedrooms and communal areas. There is a large therapy room used by service users under the guidance of therapists and health care professionals. There are no fees payable for people receiving a rehabilitation service. There are additional individual expenditures such as personal toiletries, hairdresser, chiropody, Optician and Dental care; newspapers, magazines, television licences, taxis and the fee will depend on the services received. Information about Brookside Court is available upon request, as is a copy of the latest 2 3 0 2 2 0 0 9 Annual Service Review Page 3 of 7 Care Quality Commission, Inspection Report (CQC). Annual Service Review Page 4 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The report of the previous key inspection which took place on the 23rd February 2009. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. The AQAA included improvements made in the past twelve months along with planned improvements for the next twelve months. We sent surveys to people who have accessed the rehabilitation services provided by Brookside Court, and their relatives. Surveys told us that the service they received, or their relative received was managed well, and that the staff provided the care and support they needed. Surveys identified that individuals were unsure about how to make a complaint. Surveys contained additional comments as to what the service does well and what it could do to improve. Comments included:During my stay everything was done well. Cups and cutlery arent always clean. I was at Brookside for one month, I was cared for with kindness, these ladies could not do enough for you. I would recommend anyone for a stay at Brookside Court. Annual Service Review Page 5 of 7 Surveys asked people if there was anything else they wanted to tell us. One person wrote:I dont think people and hospitals know what a good job this home does for people, it should broadcast more. We sent surveys to staff who work at Brookside Court, but none were returned. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. Information provided within the AQAA told us that the service has not received any complaints within the last twelve months, and we the Care Quality Commission have not received any complaints or concerns since the last Key Inspection, which took place on the 23rd February 2009. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system in confirmed under the Health and Social Care Act 2008. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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