Care Home: Butterfly`s

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What the care home does well People are supported to live the life they choose to and are consulted with about all of the things that happen in the home. The manager and the staff team work well together, in the best interests of the people who live in the home. Service users are supported to be as independent as they can be, by a well trained and knowledgeable staff team.Comments from people indicated that they were happy with the care and support that they were receiving in the home. What the care home could do better: It is recommended that the complaints and safeguarding polices and procedures be updated to ensure that they are reflective of current best practice. Random inspection report Care homes for adults (18-65 years) Name: Address: Butterfly`s 1 Bromley Road Colchester Essex CO4 3JE two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Neal Cranmer Date: 0 1 0 7 2 0 1 0 Information about the care home Name of care home: Address: Butterfly`s 1 Bromley Road Colchester Essex CO4 3JE 01206861482 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Caroline Joseph Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Julie Elizabeth Webster,Mr Manus Webster care home 9 Number of places (if applicable): Under 65 Over 65 0 0 learning disability mental disorder, excluding learning disability or dementia Conditions of registration: 9 9 The registered person may provide the following categories of service only: Care Home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD, Mental Disorder, excluding learning disability or dementia - Code MD Date of last inspection Brief description of the care home Butterflys is a small home, registered to meet the needs of up to 6 younger adults with learning disabilities. Situated on the outskirts of Colchester, the bungalow has been extended and remodelled to offer six single en-suite bedrooms as well as Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home sufficient communal space. The home is on principal public transport routes for easy access to central Colchester and is within walking distance of local shops. The fee for staying in the home is a base fee of £1036.11, any increase on this fee is based upon peoples individual 1.1 needs. No additional charges are made. This information was provided to us by the manager of the homes sister home during a telephone conversation on the 20th of November 2009, in the abscence of the registered manager of the service. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This unannounced random inspection took place during June 2010, and included a visit to the home. This type of inspection is carried out to monitor how the home is operating, and what the quality of the service is like for the people who live there. The visit lasted for three and a half hours, and before we visited we looked at all of the information that we had about the home. This included the previous key inspection report, and any reports of any events that had happened in the home. During the visit we looked at things like care plans, and other general record keeping processes. We spoke to people who live at the home to find out what it was like to live there, and we spoke to staff about how they make sure peoples needs and wishes are met. Service users we spoke with told us that staff supported them well and understood their needs very well. Service users told us that they knew who they should speak to if they were unhappy, concerned or wished to make a complaint. They also said that they were confident that staff would listen to their concerns and act upon them accordingly. Records showed that people were supported to access all of the health care services that they required to help them to staff well, such as GPs, community nurses, opticians and dentists. Service users told us that staff understood their health care needs well, and were always quick to respond if people were unwell. We saw that staff followed policies and procedures when administering medication, and medication records were completed in the right way. Information we have, and records in the home told us that staff had access to a wide range of training in subjects that help them to support people in the right way. We saw that staff had a detailed knowledge of peoples needs and worked hard to maintain a good working relationship with the people who live in the home. We saw that there is an effective quality assurance system in place which includes opportunities for people to be involved in how the home runs. This is done by way of service user meetings with key workers, team meetings and the use of annual surveys which are sent out to service users to ascertain their views. What the care home does well: People are supported to live the life they choose to and are consulted with about all of the things that happen in the home. The manager and the staff team work well together, in the best interests of the people who live in the home. Service users are supported to be as independent as they can be, by a well trained and knowledgeable staff team. Care Homes for Adults (18-65 years) Page 4 of 8 Comments from people indicated that they were happy with the care and support that they were receiving in the home. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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