Care Home: Bywater Lodge

Annual service review Name of Service: Bywater Lodge The quality rating for this care home is: The rating was made on: three star excellent service 1 7 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Catherine Paling Date of this annual service review: 2 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 1 Leeds Road Allerton Bywater Wakefield West Yorkshire WF10 2DY 01977667979 01977667980 bywaterlodge@orchardcarehomes.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Tri-Care Ltd Conditions of registration: Category(ies) : dementia Number of places (if applicable): Under 65 Over 65 0 44 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager left. The registered manager from the sister home Bywater Hall is currently managing Bywater Lodge as well. 1 7 0 9 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This home is located between Garforth and Castleford. It is a home that is purpose built to provide care for 44 older people suffering from mild to moderate stages of dementia. The home provides personal care only. The community nursing service are responsible for any nursing requirements that can be managed at the home. There is easy access with provision for wheel chairs and the disabled. Bedrooms are located on two floors, the first floor being accessed via a passenger shaft lift or staircase. Each bedroom has en-suite facilities. A television and telephone point are Annual Service Review Page 2 of 6 provided in each room. There are also satellite facilities and in-house video channels. All bedrooms within the home are pleasantly decorated and carpeted. They are also colour co-ordinated. The home has a modern in-house laundry service, a fully equipped hairdressing salon and hydrotherapy baths. The home should be contacted directly for up to date information about charges and the service it provides. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent out surveys to people who live at the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was not very detailed and not fully completed. We contacted the home and additional detail was sent to us as we requested. It gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. There is a new manager of the service. She has been the registered manager of the sister home for a number of years and has been managing both homes since April this year. The manager has yet to make application to us to be registered as manager of the service. Information provided in the AQAA told us that the home is committed to the ongoing improvement of services. The homes internal quality assurance processes seek the views of people living at the home and their relatives. The results of these questionnaires show that people are happy with the service they receive. The information sent to us demonstrated that people are listened to and the service responds to comments they receive. For example, people have raised concerns about the laundry and the provider has responded by making changes to the way personal laundry if collected and returned to bedrooms; some people said they did not know about how to make a complaint so information is to be displayed at reception as well as already being in the service user guide in bedrooms, discussion about the procedure is also planned for residents and relatives meetings. There have been a small number of safeguarding incidents at the home which have been referred to the appropriate agencies and investigated fully. The service have taken the appropriate action to protect people. A small number of our surveys were returned. Comments we received were positive: The home shows a lot of love to the residents; Looks after very well;everything is clean and the carers are nice; a lot of love and compassion. Some people made comments that sometimes they could do with more staff more so Annual Service Review Page 4 of 6 on a weekendand that the lounge could do with decorating and some new furniture. Information from the service makes it clear that there is an ongoing plan for refurbishment and redecoration of the home. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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