Latest Inspection
This is the latest available inspection report for this service, carried out on 21st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Callum House.
Annual service review
Name of Service: Callum House The quality rating for this care home is: The rating was made on: two star good service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Hannent Date of this annual service review: 0 3 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 234 Wroxham Road Sprowston Norwich Norfolk NR7 8BE 01603408150 01603400038 klairhouse@lineone.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Robert Arneil Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Klair House Ltd Number of places (if applicable): Under 65 Over 65 10 10 0 0 The registered person may provide the following categories of service only: Care home only - Code PC. To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD, Mental disorder - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Callum House offers personal care for up to ten adults with learning disabilities and or mental health concerns and is situated in a residential area to the north of the city of
Annual Service Review Page 2 of 6 no 1 5 1 2 2 0 0 8 Norwich. The building is typically domestic in style and blends in well with the surrounding area. There is car parking space to the front and garden space to the rear of the home. Callum House is well placed for the use of local amenities which include a supermarket, shops, pub and direct bus access to the city centre. The fees for this service range from 450 to 1000 pounds per week according to needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the service manages any complaints. What the management has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the service in the past twelve months. Relevant information from other organisations. Any information from other people about the service. What has this told us about the service? The AQAA has been completed by the Registered Manager as requested and the detail is comprehensive and informative. This home has a history of good inspection reports with many years of positive comments been held at the Commission and within the health profession for a long time. Nothing has changed over the past year to alter that opinion. The management has not changed and the detail in the AQAA and information written in the surveys received, are all very positive. In total 14 returned surveys have been received from residents staff and health professionals. Every one is full of positive comments such as excellent home, good management, regular meetings and plenty of training from the staff, to, they help sort out my problems, happy with everything, and I really enjoy the evening workshops put on by staff from residents. A health professional states that the home makes every effort to meet individual needs and they improve facilities and the provision of care without prompting or requests. The Manager tells us in the AQAA that the home works hard to meet the individual needs of each resident with a diverse range of events, opportunities and experiences to assist them to move towards independent living. Examples of this were noted at the last inspection and again repeated in this AQAA. From people encouraged in employment to methods used to develop skills and enhance their daily lives with a variety of community/inhouse activities. The Manager also tells us about the development of the environment that has taken place in the last year to increase the sizes of bedrooms to include en-suites and also a bedsit style facility to help the transition for residents to move towards an independent living lifestyle. Annual Service Review Page 4 of 6 The majority of the staff team are long term staff and tell us how well they are supported in their role by management who are always available 24/7. Training is recorded and updated regularly and many staff have the recognised NVQ qualification 2 and/or 3. The home and surveys received tell us that residents are listened to if they are unhappy and the Manager tells us no complaints have been received and the Commission have not received any concerns/complaints. The home has not notified the Commission of any incidents, accidents of serious nature or events that adversely affect the well being or safety of the residents through a regulation 37 notice and no information has been received from any other governing body. What are we going to do as a result of this annual service review? We will continue to carry out an Inspection by 14/12/10. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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