Care Home: Carmel Lodge

Annual service review Name of Service: Carmel Lodge The quality rating for this care home is: The rating was made on: two star good service 2 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Catherine Paling Date of this annual service review: 0 7 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 576 Harrogate Road Leeds West Yorkshire LS17 8DP 01132371133 01132682822 carmel1@donisthorpehall.org Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Donisthorpe Hall Limited Number of places (if applicable): Under 65 Over 65 0 22 That the Manager, Mr T R Mahachi, registers to undertake a certified diploma course which relates specifically to adults with a diagnosis of dementia Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Carmel Lodge is owned by Donisthorpe Hall (a company limited by guarantee) which operates under a registered Charitable Trust. The company also operates a larger care home nearby, Donisthorpe Hall. The home is a large detached house in the Moortown area of Leeds, which has been extended to provide residential accommodation for up to 21 people. The building was altered in recent years to make it a more secure environment for people diagnosed with dementia. The home has a passenger lift between the two floors. There are 19 single rooms and one shared room, all have en suite facilities. The dining room and lounge areas are on the ground floor. 2 7 0 1 2 0 0 9 Annual Service Review Page 2 of 6 The home has off road parking to the front, with double gates to protect service users from the busy main road. The front door is operated by a digital lock which is only accessible to staff and visitors. A fence encloses a pleasant garden with a patio area. There are a range of amenities in the locality and it is well served by public transport. People living at the home have access to some of the activities provided at Donisthorpe Hall. The home operates for people who wish to follow a Jewish way of life. Fees range from four hundred and twenty eight pounds to six hundred and twenty pounds per week. Hairdressing, chiropody, clothing and toiletries are not included. This information was provided at the January 2009 visit and the home should be contacted directly for up to date information about charges. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We sent out some surveys to relatives of people using the service and a small number were returned. People tell us that they are happy with the care their relatives are receiving at the home. People said: I am always impressed with how clean the communal areas are, and the residents room. The room is clean modern and well furnished. I have visited several times at mealtimes. This is well run and quite a calm situation. The home seems to have a well ordered routine. The food looks good too. This is my mothers fourth time experience of full time residential. This is by far the best!!! One person also made comment about the lack of privacy when visiting: I think the home lacks a quiet lounge. The lounge is quite large with one half having wall mounted TV and window views into the garden. The other half has poor window views and is noisy as you get sound from the TV, other residents and everyone walking in and out. I find no privacy with relative when visiting. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 26th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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