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Care Home: Cedar Court Care Home

  • 60 Moorland Road Witney Oxon OX28 6LG
  • Tel: 01993703536
  • Fax:
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Cedar Court is a purpose built home caring for up to sixty service users who have care needs associated with nursing, dementia care or physical disability in three separate units. The home is owned and managed by Lifestyle Care. 0 60 The fees for this service range from 552:00 pounds per week to 775:00 per week. Items not covered by the fees include hairdressing, chiropody, newspapers and magazines and toiletries.

  • Latitude: 51.786998748779
    Longitude: -1.4960000514984
  • Manager: Mrs Katharine Elizabeth Ann Pearson
  • Price p/w: ~
  • UK
  • Total Capacity: 63
  • Type: Care home with nursing
  • Provider: Life Style Care Plc
  • Ownership: Private
  • Care Home ID: 19543
Residents Needs:
Old age, not falling within any other category, Dementia, Physical disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 27th January 2010. CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Cedar Court Care Home.

What the care home does well The home is run in the best interests of the service users. Service users feel that they are treated with dignity and respect. Service users are confident that any complaints will be listened to, taken seriously and acted upon. The staff team have worked hard to making the home welcoming and comfortable. Comments made by service users indicating their satisfaction with the service: ` Friendly staff, made to feel welcome` ` I am very please with the care home` ` The staff are always very helpful and friendly` ` The food is wonderful` ` I can be left in my own private room or join others if I want to` `I am allowed to be independent` What has improved since the last inspection? This was the first inspection of the service. What the care home could do better: No requirements or good practice recommendations were made at this inspection. The business director and manager are very aware of what areas need to be further developed and implemented in the home and this is well documented in the AQAA. At the time of this inspection twenty five of the sixty care beds were occupied in the nursing and dementia care units. Key inspection report Care homes for older people Name: Address: Cedar Court Care Home 60 Moorland Road Witney Oxon OX28 6LG     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Marie Carvell     Date: 2 7 0 1 2 0 1 0 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 28 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 28 Information about the care home Name of care home: Address: Cedar Court Care Home 60 Moorland Road Witney Oxon OX28 6LG 01993703536 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): cedarcourt@lifestylecare.co.uk Life Style Care Plc Name of registered manager (if applicable) Mrs Katharine Elizabeth Ann Pearson Type of registration: Number of places registered: care home 60 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category physical disability Additional conditions: The maximum number of service users who can be accommodated is: 60. The registered person may provide the following category/ies of service only: Care Home with Nursing (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Physical disability (PD) Date of last inspection Brief description of the care home Cedar Court is a purpose built home caring for up to sixty service users who have care needs associated with nursing, dementia care or physical disability in three separate units. The home is owned and managed by Lifestyle Care. Care Homes for Older People Page 4 of 28 Over 65 0 60 0 60 0 60 Brief description of the care home The fees for this service range from 552:00 pounds per week to 775:00 per week. Items not covered by the fees include hairdressing, chiropody, newspapers and magazines and toiletries. Care Homes for Older People Page 5 of 28 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: This was the first inspection of this service since registration in July 2009. The inspection of this service was an Unannounced Key Inspection. We ( the commission) arrived at the service at 10:00 and was in the service until 16:00. It was a thorough look at how well the service is doing. It took into account detailed information contained in the Annual Quality Assessment (AQAA) document completed by the manager in November 2009 and any other information that we have received about the service since registration. We looked at how well the service was meeting the standards set by the government and have in this report made judgements about the standards of the service. We toured the premises, examined a sample of records required to be kept in the home including service user and staff records. We spent time talking to the business director, manager, staff on duty, service users and relatives. In addition we observed how care was being delivered to service users in the nursing and dementia care unit. The third Care Homes for Older People Page 6 of 28 unit for younger physically disabled adults is not yet operational. Care Homes for Older People Page 7 of 28 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 8 of 28 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 9 of 28 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Service users are provided with sufficient information to make an informed choice about moving into the home for a trial period. All service users are provided with a contract/terms and conditions. Service users are fully assessed by the manager or deputy manager prior to admission to the home, to ensure that their care needs can be met by the care home. Evidence: The home started admitting service users from October 2009. All prospective service users are provided with information about the home, including the homes service user guide. Service users confirmed that they had received sufficient information to make an informed choice about moving in for a trial period, and had been invited to visit the home to look at the facilities, accommodation and to meet other service users and members of the staff team. Care Homes for Older People Page 10 of 28 Evidence: A detailed assessment of care need is carried out prior to admission by the manager or deputy manager, this may include input from health and social care professionals and relatives as well as the service user. This is well documented in service user files. Following the assessment the manager writes to the service user to confirm that the home is able to meet their assessed needs. The manager confirmed that following the trial period to establish whether the home can meet the care needs of the service user, a meeting is held and the outcomes documented. All service users are provided with a contract/terms and conditions. Care Homes for Older People Page 11 of 28 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The manager confirmed that the information recorded in care plans is being developed. The healthcare needs of service users are fully met. Medication administration records, storage and stock control procedures are maintained to a high standard. Service users feel that they are treated with dignity and respect. Evidence: Care plans are drawn up from information recorded on the pre- admission assessment documentation, agreed and signed by the service user or their representative. A sample of care plans, risk assessments and daily records were examined with the manager. Care plans detailed care needs and the preferences of the service users about how care was to be provided. The manager confirmed that the information recorded in care plans is being developed. Eight surveys were completed by service Care Homes for Older People Page 12 of 28 Evidence: users, five surveys stated that the service user always received the care and support they needed and three surveys stated that the service user usually received the care and support they needed. Comments made on surveys completed by service users to the question Are the staff available when you need them. Four surveys stated that staff were always available and four surveys stated that staff were usually available. The healthcare needs of service users are met by a local GP practice. A range of healthcare professionals including Psychiatric Community Nurses (CPN) visit the home on a regular basis. The manager confirmed that the home receives an excellent service from the GP practice, who visit the home twice per week and from the CPNs. Surveys completed by eight service users confirmed that the home always made sure that they get the medical care they needed. Service users are encouraged to take responsibility for their own medication following appropriate risk assessments, the majority of service users prefer their medication to be administered by the nursing staff. From discuss with the deputy manager and examination of medication administration records, storage and stock control, it is evidenced that medication procedures are maintained to a high standard. Time was spent in two of the three units, the unit for younger physically disabled adults has not yet started admitting service users. Service users expressed their satisfaction of living in the home and the care received and this was confirmed in discussion with relatives. Comments made on surveys to the question Do the staff listen to you and act on what you say. Five surveys stated that staff always listened and acted on what was said, three surveys stated that staff usually listened and acted on what was being said. Service users were observed to be well groomed and appropriately dressed, attention is given to ensuring that suitable footwear is worn to reduce the risk of trips and falls. Staff on duty were observed to interact with service users in a calm, respectful and kind manner. Service users are asked on admission for their preferred term of address and this is documented. Comments made on surveys included Friendly staff, made to feel welcome,I am very pleased with the care home. The staff are always very helpful and friendly, I am allowed to be independent. Service users confirmed that staff treat them with dignity and respect at all times. As in many other care homes, there is a wide range of racial, ethnic and faith backgrounds represented within the staff team compared with the current service users. From discussion with the manager, we consider that the home is able to Care Homes for Older People Page 13 of 28 Evidence: provide a service to meet the needs of individual service users of various religious, racial or cultural needs. Care Homes for Older People Page 14 of 28 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Service users are encouraged to make choices and remain independent for as long as possible. A range of activities and community involvement is made available to meet the social needs of the service users. The manager has confirmed that the homes named nurse/key worker system will be introduced in the coming months. Service users are provided with a varied,nutritious and well balanced diet. Evidence: There is an enthusiastic activities coordinator and activities assistant in post for a total of forty eight hours per week. A programme of activities for the month was displayed on notice boards in the home. Both members of staff have worked hard to develop a wide range of activities and events including involvement with community groups. Five surveys stated that the home always arranges activities that the service user could take part in, one survey stated usually the home arranges activities that the service user could take part in and one survey commented I do not take part in activities. Care Homes for Older People Page 15 of 28 Evidence: Regular meetings are held with service users and their relatives and the minutes of meetings held in November and December were seen. Both meetings were well attended by service users and relatives and it evident from comments recorded that there is a high level of satisfaction with the care provided. There is a monthly newsletter and service users and their relatives are provided with a copy. Many of the service users have friends and family who are able to visit on a regular basis. Service users are encouraged, as far as possible, to maintain contact with the local community. Religious ministers visit the home on a regular basis and arrangements could be made to provide transport for service users wishing to attend local places of worship. A hairdresser visits the home regularly and service users expressed their satisfaction of the service provided. The manager is hoping to introduce a named nurse/key worker role in the coming months. Service users confirmed that the routines are flexible such as being able to choose how they spend their day, when to go to bed and when to get up. Comments made on surveys completed by service users included I can be left in my own private room or join others if I wish, I am allowed to be independent. Menus demonstrated that service users are provided with a varied, nutritious and well balanced diet. Two surveys stated that the service users always liked the meals at the home, six surveys stated that the service users usually liked the meals at the home. Comments made included The food is brilliant, Food is wonderful, It was nice to have a birthday cake. Care Homes for Older People Page 16 of 28 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Service users can be confident that any concerns or complaints would be listened to, taken seriously and acted upon. All staff receive training in safeguarding adults from abuse, this training is ongoing as new staff are employed. The manager and staff team need to undertake training in the MCA and DOLS. Evidence: The homes complaints procedure is displayed in a prominent position in the entrance hall. Since the home has been registered the home has received two complaints, one written and one verbally made. The recording of the complaints was seen to be clear, detailed and included action taken and outcomes. In discussion with service users and comments made on service user surveys, all confirmed that there was someone that they could speak to informally if they were not happy, this was usually family, friends, the nurse in charge or the manager. All service users spoken to or who completed a survey confirmed that they knew how to make a formal complaint and were confident that their concerns or complaints would be listened to, taken seriously and acted upon. Since the home was registered we have received information regarding one concern, the complainant was referred to the manager. Care Homes for Older People Page 17 of 28 Evidence: All staff receive training in safeguarding adults from abuse, this training is on going as new staff are employed. Training has been booked with Oxfordshire Social Services for the manager to undertake training in the Mental Capacity Act ( MCA) and Deprivation of Liberty Safeguards (DOLS). The manager confirmed that this training needs to be provided to all staff. Currently staff are being inducted to the MCA via a video training package. No safeguarding adult protection referrals or safeguarding adult investigations have taken place since registration of the home. No referrals have been made for inclusion of staff on the Protection of Vulnerable Adults list (POVA). Care Homes for Older People Page 18 of 28 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home provides safe and spacious accommodation for service users. The layout and location of the building is suitable for its stated purpose. The home were seen to be clean and free from unpleasant odours. Evidence: The home is purpose built and was registered in July 2009. Service users were admitted from October 2009. The layout and location of the building is suitable for its stated purpose. The home consists of three units, a twenty bedded unit for general nursing, a thirty bedded unit for dementia nursing care and a ten bedded unit for younger physically disabled adults. The unit for physically disabled adults is not yet operational. All bedrooms are for single occupancy and have en-suite facilities. Bedrooms are of a generous size and can accommodate wheelchairs and aids with ease. Communal bathrooms and toilets are fitted with appropriate aids and adaptations to help maintain independence. All areas of the home were seen to be clean and free from unpleasant odours. Care Homes for Older People Page 19 of 28 Evidence: The staff team have worked hard to ensuring that the home is welcoming and homely. Six surveys stated that the home is always clean and fresh and two surveys stated usually the home was clean and fresh. Comments from service users included They keep my room clean, I am able to have my own bits of furniture and pictures. Care Homes for Older People Page 20 of 28 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staffing levels appear to be sufficient to meet the needs of the current twenty five service users. Recruitment procedures are robust. The home has a staff training and development programme in place and this is updated as new staff are recruited. Evidence: From discussion with the business director, manager, staff on duty, examination of duty rosters and observation, there appears to be adequate staffing levels to meet the needs of the current twenty five service users. Since the home was registered in July 2009, six nursing/ care staff have resigned. Vacancies are either covered by bank or agency staff. Several posts for nursing, care and housekeeping staff have been filled and the manager is waiting for recruitment checks to be completed before staff are able to start working in the home. There are currently staff vacancies for part time RNs to work on day and night duty and a care assistant to work full time on day duty. The manager is confident that these posts will be filled. On the day of this inspection, the manager was providing nurse cover on one unit in the morning as the RN had called in sick and a second RN was working on the dementia care unit, five care assistants were also on duty. Duty rosters showed and this was confirmed in Care Homes for Older People Page 21 of 28 Evidence: discussion with staff on duty that there is two RNs and five care assistants on day duty and two RNs and two care assistants on night duty, to provide care to the twenty five service users. Staff on duty confirmed that staffing levels are adequate to meet the needs of the service users. Staffing levels will increase as the remaining thirty five beds are filled, including the opening of the physical disability unit. Prior to this inspection we received an anonymous phonecall alleging poor staffing levels in the home, although it was stated that service users were not at risk. This was discussed with the business director and manager during the inspection. The manager is aware of her responsibility to ensure that sufficient staff are employed to meet the needs of service users. All care assistants will be offered the opportunity to undertaken National Vocational Qualification ( NVQ) training at level II or III. There are currently seventeen care assistants in post, three have completed NVQ at level II and two of these have applied to undertake NVQ level III in team leadership. Nine care staff have applied for NVQ training. The manager is aware that the home needs to work towards meeting the National Minimum Standards (NMS) target of 50 percent. From examination of a sample of staff personnel files, it was evidenced that the home has robust recruitment procedures in place. The home has a staff training and development programme in place and this is updated as new staff are recruited. All staff complete mandatory training and specialist training as appropriate. All staff have completed dementia care training. Each member of staff has a training file in place and a record is maintained to ensure that training has been completed or updated as necessary. Nursing staff are assisted with their continuous professional development. Staff spoken to said that they enjoyed working in the home, felt that they were able to contribute to positive outcomes for service users and are well supported by the manager. Nursing and care staff are positive about the implementation of a named nurse/key worker role. Communication systems in the home are well organised, with staff handovers at the beginning of each shift, the manager was advised that duty rosters need to evidence that time is allocated for this purpose. Staff meetings are held monthly and minutes for meetings held in October 2009, November 2009 and January 2010 were available for examination. Meetings were well attended and the minutes recorded distributed to all staff. Care Homes for Older People Page 22 of 28 Evidence: Staff on duty were observed to be courteous and professional in carrying out their duties. We gained the impression that there is a good rapport in the home between, service users, relatives and relatives. Care Homes for Older People Page 23 of 28 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Service users benefit from a well managed home. Evidence: The manager, Katharine Pearson was registered with us in July 2009. She is an experienced and qualified manager as well as a registered nurse. Supporting the manager is a deputy manager, head cook, maintenance person and an experienced administrator. Service users and staff expressed the view that the home was being run in the best interests of the service users. Company policies and procedures are in place and these are reviewed and updated as necessary. Staff are kept up to date regarding any changes and these are discussed at team meetings. There is an business plan and annual budget in place. Policies and procedures are in place for dealing with service users monies and valuables, these are in line with company policy and will be audited on an annual basis. Care Homes for Older People Page 24 of 28 Evidence: Formal staff supervision has commenced and all nursing and care staff will receive a minimum of six sessions of supervision per year. Reports written by a provider representative, following a monthly unannounced visit to the home, were available for examination. Quality assurance systems are in place as well as monthly internal audits. These are detailed and well documented. Evidence was seen that the views of service users, relatives and stakeholders are obtained to measure the homes success in meeting the aims, objectives and statement of purpose. A sample of records relating to health, safety, fire and welfare were examined and found to be well maintained and up to date. Care Homes for Older People Page 25 of 28 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 26 of 28 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 27 of 28 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 28 of 28 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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