Care Home: Charles Davies House

Annual service review Name of Service: Charles Davies House The quality rating for this care home is: The rating was made on: three star excellent service 0 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Amanda Lyndon Date of this annual service review: 0 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 388 Lodge Road Hockley Birmingham West Midlands B18 5PW 01215238880 F/P01215238880 cherylyardley@mind-birmingham.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mind in Birmingham Number of places (if applicable): Under 65 Over 65 13 0 The maximum number of service users who can be accommodated is: 13 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) 13 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Charles Davies House is registered to provide residential care for up to thirteen younger adults with mental health issues. Focus Housing Association owns the building and MIND in Birmingham provides the care and support. The aim of the home is to provide support and training to the the people living there so that they can progress onto either independent living or supported living. The home consists of three units and is located within a residential area of Birminghams inner city, approximately two Annual Service Review Page 2 of 6 0 7 1 0 2 0 0 8 miles from the city centre. The home is close to shops, bus services, a post office and a medical centre. Two of the units provide single rooms and a communal lounge and dining area for up to nine people. The other unit consists of four bed-sits, including a kitchenette and bathroom. Up to date details about the weekly fee to live at Charles Davies House is available from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The last key inspection at the home was 7th October 2008. We looked at all the information that we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self- assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. The previous key inspection. Since our last visit to the home we have not received any complaints, concerns or allegations about this service. What has this told us about the service? We looked at the information in the AQAA and found that this was clear and gave us all the information we asked for. From this our judgement is that the home is still providing an excellent service, and that they know what further improvements they need to make. The home told us that there are opportunities for people living at the home and other people important to them to put forward their views and suggestions about the service provided. Group meetings are arranged, and people are included in committees in order to be involved in the running of the home. They gave us examples of changes introduced in response to suggestions made by people living at the home. This included ways in which to involve people in developing their own support plans, and the introduction of a newsletter compiled by service users for service users. Within the last twelve months people have access to a wider range of leisure and social activities, and have started educational and training courses. They told us that improvements had been made to the building, so that people are provided with a comfortable place to live. A number of areas of the home had recently been redecorated, and new furniture had been purchased. People are encouraged to personalise their rooms so that they are comfortable in their surroundings. They told us that they are planning to continue to improve the garden area so that it is a pleasant facility for people to enjoy. We sent twelve surveys to people living at the home and people important to them, six surveys to staff members, and a survey to a health professional that visits the home. We received comments from twelve people living at the home, two people important to them, six staff members, and one health professional. The vast majority of comments were positive in nature about the service provided and included: Annual Service Review Page 4 of 6 The home cares for individual needs of people and their long term care or works towards their goal of moving forward. There is always someone to talk to. Its always clean. Help is available all the time. Thank you for the service provided. I find Charles Davies the best home I have ever stayed in. Even though I did not want to come here, Im glad I did now. I am very happy here. The staff are lovely. The home does very well with supporting people. There is a low turnover of staff, and this promotes continuity of care for the people living there. However, a comment was made that the home would benefit from a male staff member being employed. This is so that support can be provided by a person of the same gender if requested. One staff member who completed a survey said The training that MIND provides for staff is very good. Staff had received recent training in support planning and diversity issues, in addition to specialist training about mental health issues. They told us that people living at the home are involved in delivering training to the staff team. Plans are in place to further develop the staff training programme to include specialist interventions and substance abuse. The vast majority of staff had achieved a nationally recognised care qualification (NVQ 2). This should mean that they have the necessary skills and knowledge to provide a good standard of care for people living at the home. Information on the AQAA identified that a number of policies in respect of health and safety and other matters were due for review. This is in order to protect people living at the home. They told us that within the past 12 months they had not received any complaints about the service provided, and no safeguarding referrals have been made. We have not received any complaints about the service provided, and have not made any safeguarding referrals. They told us that they are looking to develop a peer support programme for people using the service. This means that people can be confident that they will have the opportunity to discuss any concerns that they may have with other like- minded people. The home works well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. 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