Care Home: Cherry Tree House

Annual service review Name of Service: Cherry Tree House The quality rating for this care home is: The rating was made on: two star good service 2 2 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Garrett Date of this annual service review: 2 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Cherry Tree House 29 St Johns Road Farnham Surrey GU9 8NU 01252734417 Telephone number: Fax number: Email address: Provider web address:   cherry-tree-house@hotmail.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Gillian Margaret Nicholls Number of places (if applicable): Under 65 Over 65 6 0 0 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Dementia - DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cherry Tree House is a privately owned detached house that is situated in a quiet road near the centre of Farnham. The property is the family home of Mr and Mrs Nicholls. The home is managed and staffed solely by Mr and Mrs Nicholls and their family. The home has a domestic feel and service users are accommodated in attractively decorated single rooms. There is a small parking area at the front of the home and a Annual Service Review Page 2 of 6 2 2 0 9 2 0 0 8 large, level garden is available for use by the service users. The service is registered to provide personal care for up to six older people, two of whom may have dementia. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear although the information contained within the document was very brief. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA told us that during the past year there have been four new admissions to the home but the service still has two empty beds. This period of under occupancy has been used to improve the paper work and training practises. All new people wishing to use the service benefited from a full pre-admission assessment to ensure that the home could meet their needs. We were told that each person using the service has a care plan which is altered from time to time to meet the persons needs. There are regular visits to the home from the GP, district nurses and chiropodist. The manager told us that the home is small and people using the service are treated like an extended family. People are included in decisions which affect their preferences in social religious and recreational needs. We were also advised that the home received no complaints or safeguarding adult referrals during the last year. Staff that completed the survey forms confirmed that their employer carried out the necessary checks required before they commenced their Annual Service Review Page 4 of 6 employment in the home, which protects the people using the service. The AQAA advised us that during the past year the manager has replaced one bed, two carpets, three commodes, linen bed protectors and replaced the pillows. They told us they will continue to renew and replace the furniture as required to ensure the comfort of the people using the service. The home is small and so we are told that they are able to offer a much higher staffing ratio. The staff team are family members and have a mix of skills which ensures that people using the service have their needs met. Relatives that completed and returned surveys to us said:As far as I am concerned this is one of the better homes. The residents rarely have complaints. It is comforting to know that my mother is receiving the care that she requires. We have found the home friendly and relaxed. Everybody is very helpful and the meals, laundry and room are excellent. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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