Latest Inspection
This is the latest available inspection report for this service, carried out on 4th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Chignal House.
Annual service review
Name of Service: Chignal House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Greaves Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 107 Chignal Road Chelmsford Essex CM1 2JA 01245422901 01245421189 chignalhouse@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Paradise Lodge Care Home Ltd Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Chignal House opened in May 2007 and provides accommodation for three residents who have a learning disability. Chignal house is a detached property in a residential street. The property is fully in keeping with other properties around it. Visitor car parking is available on the front driveway. Chignal House is within a short distance of a country park, near a parade of shops and has nearby community transport to access Chelmsford town centre. Within Chignal House there is one communal lounge situated at the rear of the property, with patio doors leading to a good-sized garden. There is a large fitted kitchen and an area housing a dining table and chairs, which also contains the laundry facility. All bedrooms are single occupancy with two on the ground floor, one on the first floor that has an en suite facility. A bathroom is on the ground floor and there is a separate shower room. None Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the previous annual service review of November 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living at Chignal House. It also gave us some numerical information about the service. What the manager has told us about things that have happened in the home, these are called notifications and are a legal requirement. Information we have received about how the service has managed any complaints. The previous key inspection report of November 2007. Information supplied to us by any other organisation or people. What has this told us about the service? The manager of the home sent us their completed AQAA within the agreed timescale. We have looked at the information supplied. The information contained within the AQAA provided us with very good detail of how the service feels it meets the needs of the people living there and that the service recognises there is always room for improvement to enhance peoples quality of life. For example the AQAA states in the section We have made the following changes as a result of listening to people who use our services: Our service users contribute towards our recruitment process by conducting interviews and selection process, internal training courses, induction training for new member of staff and implementing policies and procedures. Staff carry out weekly menu planning meeting with service users to discuss preparation and choices of meal. We have redecorated the communal lounge with residents choice of colour. We have also redecorated residents rooms with their choice of products. Hand grips have been installed in the shower room to enhance the safety for one of our residents. The front entrance of the home has been widened to allow easy access for vehicle. A greenhouse has been erected. Sport equipment has been bought to facilitate outdoor activities. The information within the AQAA indicates that the home is managed on a day-to-day basis in the best interests of the people living there. The systems, process and procedures described in the document indicate that people are consulted about all aspects of life within the home. The AQAA indicates that there are robust administration and documentation systems in place for all aspects of care provided and that the home has a clear sense of purpose and direction. A health professional told us they found the staff team to be co-operative and Annual Service Review Page 3 of 5 responsive, they do as we ask. Our records show that the home contacts us when the need arises. We have received no complaints or concerns about the home since the last inspection. What are we going to do as a result of this annual service review? We will undertake a Key Inspection of this service by 9th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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