Care Home: Church Farm

What the care home does well We discussed with the manager what they feel is good about the service and support the home provides to people living there. The manager felt that the care they give is very good, and in particular the way in which they involve the individual residents. Staff get very involved with the individuals, and a stable team is in place who provide excellent teamwork.The residents enjoy a varied menu, and all food is sourced locally, for example they use a local butcher and fishmonger. Residents in the home are able to choose the colour scheme of their room, and many choose to bring personal items with them. The provider owns a second home in Northamptonshire, and visits regularly, and the manager told us how supportive they are, and how they are prepared to invest in new equipment whenever it can be seen that this would be of benefit to residents. What the care home could do better: Within the AQAA, the service acknowledged that there are still further improvements that they wish to make, with more information being made available to prospective residents about the facilities available, more detailed information within care plans about residents` past lives and more information on menus for those with visual impairment or dementia. However, the service had met all the requirements that were left following our last inspection, and are now delivering a much improved service to people living in the home, which was acknowledged by the local authority, as indicated earlier. Random inspection report Care homes for older people Name: Address: Church Farm Yarmouth Road Hemsby Great Yarmouth Norfolk NR29 4NJ one star adequate service 08/07/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Alan Buttery Date: 2 6 0 5 2 0 1 0 Information about the care home Name of care home: Address: Church Farm Yarmouth Road Hemsby Great Yarmouth Norfolk NR29 4NJ 01493730181 01493531599 rsonshomes@btopenworld.com rsonshomes@btopenworld.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Anne Morley Type of registration: Number of places registered: Conditions of registration: Category(ies) : R Sons (Homes) Limited care home 40 Number of places (if applicable): Under 65 Over 65 28 12 dementia old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 0 0 8 0 7 2 0 0 9 Church Farm offers residential accommodation to a maximum of 40 people, most of whom have needs associated with dementia. The building is a period residence that has been adapted over the years to meet the needs of older people and extended to include purpose built accommodation. Bedrooms are situated on the ground and first floors. Twenty-four of the rooms have en suite facilities and all others have washbasins with access to WCs and bathrooms close by. There are separate communal areas and a conservatory, which has been designated as a smoking area for residents. The grounds Care Homes for Older People Page 2 of 8 Brief description of the care home are well maintained comprising of a garden and large car park at the front of the property and a courtyard in the centre of the home. Church Farm is located in the seaside village of Hemsby, 5 miles north of Great Yarmouth. The home is situated in a quiet location away from the main centre of Hemsby and is within walking distance of the local shop. There are very few local facilities, however it is a short drive to the town of Great Yarmouth, which has numerous shops and other facilities. The surrounding areas of Hemsby also offer a number of pubs and restaurants situated on the edge of the broads that can provide some very pleasant outings. The fees range from £350 to £465 per week. Extra charges are made for hairdressing, chiropody, nespapers and toiletries. Information about the home, including the latest inspection report, is available from the manager. Care Homes for Older People Page 3 of 8 What we found: This was a random inspection visit, during which we focussed on issues present at the last key inspection in July 2009, and information provided by the service in their Annual Quality Assurance Assessment (AQAA). We discussed with the manager the requirements and recommendations that were made following our last visit, which have been addressed, and the changes resulting were detailed by the manager. New medication procedures have been introduced, and the home only carries stock to meet the current months needs. Old wall heaters have been replaced and a new Quality Assurance programme introduced to assist them in gaining the views of residents in the home. Since our last visit, a new courtyard garden has been created, and maintenance work is ongoing throughout the year, including the redecoration of rooms as required. During our visit, we discussed the service and care provided with the registered manager of the home and looked at three care plan files, and staff records. The service have introduced a new format for care plans and during our visit we looked at the new care plans that are in place. They now contain more detail and show evidence that the individual residents have been involved in their preparation. The care plans also showed that they are reviewed on a monthly basis, and more often if this is required. Staff records indicated that the required recruitment procedures are being followed, and the necessary information held in respect of all staff. Training within the home is very good, and a record of this was seen, and it was noted that all staff were due to attend safeguarding training with two sessions booked in the two weeks following our visit. We discussed the admissions process with the manager who confirmed that a detailed assessment is obtained prior to any new resident being admitted to the home, carried out by either the manager or their deputy. The service has a very good working relationship with the local health professionals with support available from GPs, district nurses, dietitians, physio and occupational therapists as needed. They have also worked closely with their local authority commissioners to bring about improvements noted in previous inspection reports, and correspondence we have had with a Quality Assurance Officers from the council confirmed the considerable improvements that the service has made in the last year. What the care home does well: We discussed with the manager what they feel is good about the service and support the home provides to people living there. The manager felt that the care they give is very good, and in particular the way in which they involve the individual residents. Staff get very involved with the individuals, and a stable team is in place who provide excellent teamwork. Care Homes for Older People Page 4 of 8 The residents enjoy a varied menu, and all food is sourced locally, for example they use a local butcher and fishmonger. Residents in the home are able to choose the colour scheme of their room, and many choose to bring personal items with them. The provider owns a second home in Northamptonshire, and visits regularly, and the manager told us how supportive they are, and how they are prepared to invest in new equipment whenever it can be seen that this would be of benefit to residents. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 8 13 Unexplained injuries must be 31/08/2009 followed up and appropriate action taken. To protect the health and safety of residents. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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