Latest Inspection
This is the latest available inspection report for this service, carried out on 28th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Clairmont Residential Home.
Annual service review
Name of Service: Clairmont Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 1 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Williams Date of this annual service review: 1 5 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 89-91 Woodside Wigmore Gillingham Kent ME8 0PN 01634361468 Telephone number: Fax number: Email address: Provider web address:
dwynfrey@hotmail.co.uk Name of registered provider(s): Name of registered manager (if applicable) Susan Lewis Conditions of registration: Category(ies) : dementia Conditions of registration: Mrs Gwyneth Hayward,Mr Godfrey Hayward Number of places (if applicable): Under 65 Over 65 13 0 The maximum number of service users who can be accommodated is: 13 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Clairmont Residential Home is a large detached property situated in a residential area close to a public park and within easy walking distance of a local convenience store and Post Office. The home is on a bus route and within easy reach of Hempstead Valley shopping centre. The nearest town and main line station is Rainham, which is
Annual Service Review Page 2 of 6 1 4 1 0 2 0 0 8 about a mile away. The home has an attractive rear garden part of which is sectioned off for service users, the remaining garden has a swimming pool, service users only access this part of the garden when accompanied by staff. The home provides accommodation to 13 residents with a diagnosis of Dementia on two floors and offers 24-hour care. There is one waking night and one on call on the premises at night. In addition to the team of care staff one domestic staff and an activity co-ordinator are employed at the home. This is a non smoking home. There are no limits on the age of the dementia clients. The level of fees now range from £484 to £495 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review, this included the following: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. They are particularly pleased with how they receive the care and support they need, and the majority said the food was always good. Comments made included its always clean, staff are nice and friendly, I am happy with everything. We received surveys and comments from advocates and relatives. All continue to be very satisfied with the quality of the care. One comment was Staff are very caring toward the residents and Clairmont is an excellent home, and I am pleased with the care they give my mum. One relative did comment that one area of the home did not have very good lighting. At the last inspection there was one recommendation made, this was to purchase a new medication storage cupboard which complies with legislation and good practise and to obtain a copy of the Royal Pharmaceutical Guidelines, this recommendation has been met. Other areas noted for improvement were to replace some of the bedroom carpets, and to improve the content of risk assessments. According to the AQAA all these areas have been dealt with. Annual Service Review Page 4 of 6 Some of the homes plans for improvement in the next 12 months include redecoration of the halls, stairs and landings, holding more regular staff meetings, and to encourage more support and participation from families of residents. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
