Latest Inspection
This is the latest available inspection report for this service, carried out on 12th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cliff House Nursing Home.
Annual service review
Name of Service: Cliff House Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bridgette Hill Date of this annual service review: 0 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Cliff Hill Clowne Chesterfield Derbyshire S43 4LE 01246810246 01246570094 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Springbank House Limited Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users who can be accommodated is: 40. The provider may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old Age, not falling under any other category - Code OP . Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cliff House is situated on the outskirts of the village of Clowne, reasonably near to shops, public transport and other local facilities. The home is registered to provide personal and nursing care for up to 40 older people. Cliff House comprises an older, converted building with a newer purpose built ground floor extension. There are good views over the surrounding countryside and an accessible garden. Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. This included surveys received back from 20 staff and 8 service users. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The Annual Quality Assurance Assessment was returned to us in a timely manner this was briefly completed but told us that well established systems were in place at the home. It told us where suggestions from residents had been taken up such as improving menus, activities and outings. The surveys from residents told us that people were satisfied with the care given, and that service users get all the help they need. Another service user told the did everything well One relatively new resident told us they had been made very welcome and any worries they had about moving in had now gone. Two surveys told us that residents considered the home to be the best in Derbyshire. Residents indicated to us that they knew how to raise any concerns they may have. The staff told us on the surveys that residents were put first and the home was run very well. Staff considered that residents were kept safe and their dignity was protected. Staff told us that We always work towards their own individual needs and high quality care was delivered. Staff told us a homely atmosphere was provided. Staff told us that mandatory training and professional course were offered to staff. Many comments were included to tell us that staff felt the residents needs were being met and choices were offered to residents. Some staff made suggestions that the home would benefit from newer equipment, security lighting around the building and better storage for wheelchairs. The Annual Quality Assurance Assessment recorded 0 complaints being received and no safeguarding adult referrals have been made. The Care Quality Commission has also not received any concerns or complaints about the service. Our records indicate the home has sent us information on a regular basis where there have been events in the home which have affected the well being of residents. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 11th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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