Care Home: Cornerways

Annual service review Name of Service: Cornerways The quality rating for this care home is: The rating was made on: three star excellent service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rehana Rashid Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 148-150 South Street North New Whittington Chesterfield Derbyshire S43 2AD 01246452148 01246452148 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Enable Care & Home Support Limited Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following categories of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cornerways is situated in the village of New Whittington on the outskirts of Chesterfield. Local facilities are nearby, including shops, churches, pubs, a social club and public transport. Cornerways provides personal care and accommodation for up to 6 adults with a learning disability. However, to ensure all residents have single bedrooms, the home currently provides accommodation for 5 people. There is a small garden with patio area. None 2 1 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a excellent service and that they know what further improvements they need to make. We sent out surveys to people who live in this service we had 2 returned. The surveys were completed by people with the assistance of staff members. The feedback in the surveys demonstrated that people living in the home are happy there. They told us that routines in the home are flexible. They told us that they knew how to make a complaint if they were unhappy about anything. One persons comments included the home has very caring staff and I have a lovely bedroom which is decorated with my choice of colours. We received four staff surveys from members of staff who work in the home. They told us they had the necessary checks including Criminal Records Bureau (CRB) clearance when they started work and that the training they receive is relevant to their role. Staff told us that there are always enough staff to meet the individual needs of all the people who use the service. Some of the comments made by staff include: Annual Service Review Page 4 of 6 We work as a team and this means everyone gets the support needed and communication between each of us All people at the service are well cared for with all aspects of life Staff provided care for people using the holistic approach The Commission has not received any complaints regarding the service since the last inspection. In their AQAA the service have stated that they have received no complaints in the last 12 months. They also told us that no safeguarding adults referral have been made and investigated during the last 12 months. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20 October 2011 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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