Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Coxbench Hall Residential Home.
Annual service review
Name of Service: Coxbench Hall Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Macukiewicz Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Alfreton Road Coxbench Derbyshire DE21 5BB (01332)880200 01332881199 coxbench.hall@btopenworld.com www.coxbench-hall.co.uk Coxbench Hall Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 39 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Coxbench Hall is a converted Georgian building in its own grounds, situated in the village of Coxbench. The building is on 3 floors with communal areas comprising of lounges and a dining room on the ground floor, with bedrooms on all three floors. The care home is registered for up to 39 people aged over 65, and provides personal care. The fees for residency at Coxbench Hall at the time of the last inspection ranged from 416.00 GBP to 551.00 GBP per week. Further information regarding the home is available in the homes service user guide or by contacting the Manager at Coxbench Hall. None Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We last Inspected this home on 22 November 2007. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People told us they receive the care and support they need and that staff are available when needed. They also told us they knew how to make a complaint should they have any concerns. People said there are activities they can take part in and that they enjoy the food. Relatives also told us they were happy with the home. Their comments included Coxbench is a very well run home and I am extremely happy with the help my mother gets; very satisfied; very welcoming and homely, the staff are all very kind and perform their duties well - led by an excellent management team; Coxbench Hall is like being on a permanent holiday in a luxury hotel. It is beautifully furnished and stands in magnificent grounds. The staff are efficient, friendly and attentive at all times; a warm, friendly environment with good food and a wide range of activities and provides homely, pleasant surroundings. Annual Service Review Page 3 of 5 The staff who work in the home told us they had the training, information and support they needed to do their jobs properly. They said that the home creates a happy friendly atmosphere for residents and workers and it is a very nice home. In general they were happy with the way the home was run and felt the only areas for possible improvement would be more trips out for people and maintaining correct staffing levels at all times. Visiting health/medical professionals also told us that it is a well run home. Their comments included they are always helpful, friendly and efficient and respond to patients needs and requirements quickly when required. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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