Latest Inspection
This is the latest available inspection report for this service, carried out on 21st May 2010. CQC found this care home to be providing an Adequate service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cromer House.
What the care home does well Since our last key inspection the areas of weakness identified have been addressed and there is evidence that outcomes for people have improved. This demonstrates that shortfalls are taken seriously and acted upon. There is now a registered manager in post and the staff team are more stable and experienced. The service has appropriate quality assurance systems in place that includes consultation with service users and their representatives and a systematic cycle of planning, action and review. What the care home could do better: There were no significant weaknesses identified at this inspection. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Cromer House 15 Redan Street Ipswich Suffolk IP1 3PQ one star adequate service 19/06/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Tina Burns Date: 2 1 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Cromer House 15 Redan Street Ipswich Suffolk IP1 3PQ 01473226399 01473226396 Telephone number: Fax number: Email address: Provider web address: www.consensussupport.com Name of registered provider(s): Name of registered manager (if applicable) Mr Paul Allan Card Type of registration: Number of places registered: Conditions of registration: Category(ies) : Consensus Support Services Limited care home 10 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: Date of last inspection Brief description of the care home 10 1 9 0 6 2 0 0 9 Cromer House is owned and operated by Consensus Support Services Ltd, a division of the large private company Caring Homes. It provides 24 hour support for up to ten residents with learning disabilities. All bedrooms are single with en suite facilities. The home is situated near the centre of Ipswich with good access to community facilities and public transport. The Statement of Purpose informs us that fees for the home at the time of inspection start at £1,444.76 per week with additional focused 1-1 support charged at £11 per hour.
Care Homes for Adults (18-65 years) Page 2 of 7 What we found:
We carried out a key inspection of this service on 19th June 2009 and judged that people were receiving good outcomes in four of the outcome groups and adequate outcomes in the remaining four. At this random inspection we looked at the areas of weakness identified at the key inspection and whether they had been addressed; Before our key inspection there had been a number of safeguarding concerns and although the home had taken them seriously, fully co-operated with investigations and taken action to address shortfalls they needed to demonstrate that they pro actively safeguard people. Discussion with the manager during this visit and information we have received since the last inspection tells us that there have been no serious incidents reported and no safeguarding referrals made. The managers view was that this could be contributed to a number of factors including a more pro active and stable management team and a more established and experienced support team. We previously identified that a relative with concerns was not aware that they had a right to direct their complaints to the commissioning authority. This information was not specified in the homes complaints procedure. At this visit we looked at the complaints procedure and it had been amended to include the information. At our key inspection we found that almost fifty percent of the homes care staff were new workers with training needs outstanding. The matter was being addressed but the high staff turnover had impacted on residents who needed consistency, structure and routine. At this visit the manager reported that there was a more stable and experienced staff team. They provided us with evidence of local authority care reviews that highlighted improved outcomes for people and they provided training records confirming that staff undertake a suitable programme of training. The staff files we looked at our last key inspection did not include the individuals photograph. The previous manager assured us the matter was in hand and would be addressed as a matter of urgency. At this inspection we looked at four staff files. Three of them included photographs and the fourth was a new employee whose photograph was still being processed. At our previous inspection we raised concerns that the home had not benefited from a consistent manager for some time and a registered manager had not been in post for over two years. The current manager, Paul Card, has been employed at the home since 1st September 2009 and has since had their registered managers application approved by the Commission. They were on duty at the time of our visit and we found them competent, helpful and co-operative. During our random inspection we also looked at and discussed quality assurance processes. We found that the service had an annual audit undertaken by the company in December 2009. They scored 73 and achieved an adequate rating. However the manager had since addressed several of the action points identified in the improvement plan. The manager also told us that they undertake a monthly health and safety audit
Care Homes for Adults (18-65 years) Page 3 of 7 and a monthly medication audit. The homes Annual Quality Assurance Assessment (AQAA) was completed by the manager and submitted to us in February 2010. It was adequately completed and demonstrated that they had a good understanding of National Minimum Care Standards. In February 2010 some relatives, service users and staff had completed quality assurance surveys. These are due to be analysed by the company as part of their quality assurance review. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
