Care Home: Cumberland Avenue Residential Home

Annual service review Name of Service: Cumberland Avenue Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Hutton Date of this annual service review: 0 1 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: 31 Cumberland Avenue Bury St Edmunds Suffolk IP32 6TG 01284725972 Telephone number: Fax number: Email address: Provider web address:   caroline.smith@mencap.org.uk www.mencap.org.uk Royal Mencap Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 31, Cumberland Avenue is a six-bedded care home for adults with learning disabilities. It is located in a residential part of Bury St. Edmunds and is situated in a quiet road with access to green areas nearby. The home is close to local shopping facilities and a short car or bus journey from the town. Mencap provide the staffing and administration and lease the home from Suffolk Housing Association. The home has a detailed statement of purpose and service users guide, which provide information about the services provided. Each resident is issued with a licence to occupy setting out their basic rights and responsibilities with the Housing Association and Mencap. The current fees range between 597.97 and 806.73 per week. More up to date information can be obtained directly form the home. 0 6 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This is a self-assessment. It was clear and gave us all the information we asked for. The self-assessment also told us of developments from the last 12 months that included : Health Action Plans - All health needs are discussed with the person, appointments are kept, meticulous records are kept. New health action plans are implemented. Also, Support Plans - some of these we have made into photograph style in order that the service user can go through them with staff. We looked at the information in the self-assessment and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We sent out surveys and have had a good response with 11 being returned. We received 6 surveys from residents and they are all satisfied with the service they receive. All questions had a positive response. One resident said I like living here a lot and like continuing to go out at a weekend. A social care professional had returned a survey and was satisfied with their experience of the home they said I think Cumberland Avenue always trys to get the best life opportunities for people. i.e community opportunities, physio etc. We received 4 completed surveys from staff at the home. They were satisfied with the Annual Service Review Page 3 of 5 induction training and ongoing training they received. Staff were confident that they knew what to do if anyone had any concerns about the service. Also staff were positive about given up to date information about the needs of the residents. One staff member said that Cumberland Avenue gives tenants a high overall standard of care. Their worries/concerns are always listened to and acted upon. Hygiene/cleanliness of the home is a high standard. Health/medication is always dealt with on an efficient and caring basis. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. The Commission will inspect this service within 3 years of the last key inspection as this is our current legislative guidance. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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