Latest Inspection
This is the latest available inspection report for this service, carried out on 28th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cypress Lodge.
Annual service review
Name of Service: Cypress Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Last Date of this annual service review: 2 5 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Station Road Potter Heigham Norfolk NR29 5HX 01263722469 Telephone number: Fax number: Email address: Provider web address:
janithhomes01@aol.com www.janithhomes.org Janith Homes Limited Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cypress Lodge offers personal care and accommodation to up to six people with learning disabilities. It is near to the centre of the village of Potter Heigham. There is a good range of communal space and attractive gardens. All bedrooms are either ensuite or have access to a bathroom/toilet that is not shared with other rooms. The service is owned by Janith Homes, which has four other homes in the area. Inspection reports are available but would need to be explained to residents. The companys website (www.janithhomes.org) says that inspection reports are available on request. Fees for the service range from £780 to £2000 a week according to need. There are additional charges for transport to requested activities, (but not for health care appointments), hairdressing, dry cleaning, outings and holidays and personal spending. Not applicable. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment from the manager that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the home. We looked at surveys returned to us by five people using the service. We looked at anything the manager has told us about things that have happened in the home. These are called notifications and are a legal requirement. We looked at the last key inspection report and the history of the home. We consider any information we may have from other organisations or what other people may have told us about the home. The last key inspection of this service was on 26th November 2007, and the last service review was on 24th September 2008. What has this told us about the service? The manager sent us the information we asked for by the due date. This told us about the things that have been done to improve the service since our last visit. It also showed that she has looked at the things she thinks she should be doing in the next year, to continue to improve the quality of the service people get. When we have visited the home before, people have told us how happy they are living there and how much they like it. We have seen that they have good relationships with the staff and are able to talk to them freely. This time people wrote to us, saying things like,they are nice and they help me, the staff are very nice to me, and they treat me very nice. These things tell us that the staff continue to treat people with respect. One person goes on to say that I like living here and I enjoy myself here. Another says they have a nice life here at Cypress Lodge. This information confirms what the manager tells us, that staff form good working relationships with people living at the home. Everyone who wrote to us says they know who to speak to if they have any concerns, and that they know how to make a complaint if they need to. They name the manager as someone they can go to, to do this. The home is visited regularly by one of the company directors, who also spends time talking to people to find out if they are happy with the service. These things help show that people have opportunities to raise any concerns they may have, and that these would be taken seriously and addressed. The manager says that things have improved because staff have more regular training Annual Service Review Page 3 of 5 in how to recognise and protect people from abuse. She says this is also included in the discussions she has with staff. We know from our visits to the companys administrative offices that they have improved the checklists they use to make sure appropriate checks are carried out on staff before they start work. These things show there are measures in place to help protect people from abuse. We know from our previous visits that people are supported to see other professionals who can help keep them well, such as doctors or specialist consultants. We know from recent discussions with the manager that she and her staff team have been working with people to develop health books. This helps show how peoples health is being promoted. Where the manager has identified problems with the way some of these records are kept, she has made plans to improve things and to make sure that she meets the regulations and standards we expect - as well as showing better how well people are supported. This shows she is willing to work with us and takes her responsibilities for running the home properly, very seriously. We know from our previous visits that the home is well maintained. The manager tells us in information she sent, that further changes are planned as a result of peoples needs and preferences. For example, one person is having a bath fitted rather than a shower, because this is what they prefer. This (and the comments people have made to us) shows that people benefit from a home that suits their needs and where their views about it are taken into account. We know from visits to the companys main office, that the quality of the service is looked at regularly. People are asked about their views, as are others who might be important to them, such as family members or other professionals. The director who visits regularly, gives a report to the manager about what needs to happen and what is going well. People living in the home are asked for their opinions. We can see from the assessment of service quality that the manager sent us, that she continues to take responsibility for ensuring standards are maintained and improved. We conclude that, based on the information the manager has given us, what we know from previous visits to the home, and from what people have told us, that people continue to receive a good service at Cypress Lodge. What are we going to do as a result of this annual service review? We are not going to change our inspection programme as a result of this review. We will carry out a key inspection by 25th November 2010 at the latest. However, we can inspect at any time, if any concerns come to us about peoples health, safety and welfare. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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