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Care Home: Da-Mar Residential Care Home

  • 83-87 Moore Street Northampton NN2 7HU
  • Tel: 01604791705
  • Fax: 01604715850

Da-Mar is a care home providing personal care for up to 29 people, 10 of whom may be admitted with dementia. The care of people with dementia is a new element of registration for this home. Da-Mar is located in a residential area close to the town centre of Northampton and near to local shops. The building has been extended twice and offers communal accommodation, bedrooms and bathrooms over three floors. People with a physical disability are accommodated in the newer rear part of the home where a stair lift is available from ground floor to first floor. People have access to a secluded garden and car parking spaces can be found to the side of the home. The current range of fees is from £331.60 to £400.00 approx with the home accepting both private and funded placements. This information was provided on the day by the manager. In addition extra charges are made for hairdressing and chiropody services and newspapers. Any charges incurred for private dentistry or ophthalmic services are the responsibility of the individual. Copies of the latest Care Quality Commission (CQC) report are available from the manager at the home.Da-Mar Residential Care HomeDS0000067519.V377744.R01.S.doc Version 5.2 Da-Mar Residential Care HomeDS0000067519.V377744.R01.S.docVersion 5.2Page 6

  • Latitude: 52.254001617432
    Longitude: -0.87900000810623
  • Manager: Mrs Heather Elaine Willis
  • Price p/w: £366
  • UK
  • Total Capacity: 29
  • Type: Care home only
  • Provider: Mr Anthony L Lampitt
  • Ownership: Private
  • Care Home ID: 5314
Residents Needs:
Dementia, Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Da-Mar Residential Care Home.

Key inspection report CARE HOMES FOR OLDER PEOPLE Da-Mar Residential Care Home 83-87 Moore Street Northampton NN2 7HU Lead Inspector Keith Williamson Key Unannounced Inspection 18th September 2009 09:50 DS0000067519.V377744.R01.S.do c Version 5.3 Page 1 This report is a review of the quality of outcomes that people experience in this care home. We believe high quality care should: • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care homes for older people can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop. The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.2 Page 2 Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Da-Mar Residential Care Home Address 83-87 Moore Street Northampton NN2 7HU Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01604 791705 01604 715850 da_mar@tiscali.co.uk Mr Anthony L Lampitt Mrs Heather Elaine Willis Care Home 29 Category(ies) of Dementia (10), Old age, not falling within any registration, with number other category (29) of places Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered persons may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission are within the following category: Older persons, not falling within any other category - Code OP. Dementia - Code DE. The maximum number of service users who can be accommodated is 29. 23rd September 2008 2. Date of last inspection Brief Description of the Service: Da-Mar is a care home providing personal care for up to 29 people, 10 of whom may be admitted with dementia. The care of people with dementia is a new element of registration for this home. Da-Mar is located in a residential area close to the town centre of Northampton and near to local shops. The building has been extended twice and offers communal accommodation, bedrooms and bathrooms over three floors. People with a physical disability are accommodated in the newer rear part of the home where a stair lift is available from ground floor to first floor. People have access to a secluded garden and car parking spaces can be found to the side of the home. The current range of fees is from £331.60 to £400.00 approx with the home accepting both private and funded placements. This information was provided on the day by the manager. In addition extra charges are made for hairdressing and chiropody services and newspapers. Any charges incurred for private dentistry or ophthalmic services are the responsibility of the individual. Copies of the latest Care Quality Commission (CQC) report are available from the manager at the home. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.2 Page 5 Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.2 Page 6 SUMMARY This is an overview of what the inspector found during the inspection. When we spoke to people at the home they preferred to be known as residents, therefore the report has been written using this term. The focus of inspection is on outcomes for Residents and their views and experience of the service provided. The main method of inspection used was ‘case tracking’. This involves selecting a sample number of clients and tracking the care they received through talking with them where possible, and looking at their records and accommodation, in this case two people living at Da-Mar were case tracked. This visit took place over one day, commencing at 9.30am and took six and one half hours to complete. An opportunity was taken to see Residents and talk to staff, look around the home, view records, policies and care plans. Information was obtained from the Annual Quality Assurance Assessment (AQAA), which gives information on the home. On this occasion this was filled in by the previous manager. Ten Residents were seen, three of whom were spoken with, as were two staff members and the acting manager. The quality rating for this service is 2 star. This means the people who use this service experience Good quality outcomes. What the service does well: The home is comfortable and clean, and staff were aware of cross contamination and cross infection issues. Staff carry out a number of health and safety checks and, record the outcome of those. The registered manager has a plan for the replacement of furniture and other items, this is over and above the larger pieces of improvement work undertaken by the company. Staff have all the necessary checks before they were allowed to work with vulnerable people. Staff have meetings on an individual and group basis, which assists with their training and development. Residents time during the week is occupied by social care time. Meals are varied and people agreed that the food was good. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.2 Page 7 What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line – 0870 240 7535. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 1, 2, 3 & 6 People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Prospective residents receive information on, and have their needs assessed before moving into the home. EVIDENCE: Prospective residents can expect to have their needs assessed before they move into the home; this should ensure that staff have the experience and staff numbers to meet peoples’ needs. All the residents’ files were found to include an assessment of their needs, completed by a social worker or the senior staff member from the home. The home does not provide intermediate care. This is a special type of care offered to people being discharged from hospital, by a specialised team of staff. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9, 10 & 11 People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents are looked after well in a safe and secure environment, are treated with respect, dignity and their right to privacy is upheld. EVIDENCE: Residents have care plans, which detail the care they should be offered. This is important so people know how they will be looked after. These plans were up to date and had been reviewed regularly with the resident or a member of their family. Some had been signed, which indicates people agree to the levels of care that’s required. Care plans are also risk assessed, which gives staff vital information how to help keep people safe in the home. Again these risk assessments are reviewed periodically. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 11 It was evident that health care services including General Practitioners and community nurses visit on the residents behalf. One person who has moved in recently continues to have a nursing service started when at home, this shall continue till staff have been trained to take over the task. This is good and shows a continuity of service in the home. Staff working at the home are aware of the individual care needs of the residents, and those spoken with stated that peoples care needs were being met. Medication is held securely and administered by senior staff in the home. Staff explained how the system worked showed a good knowledge of the detailed system. This is important as it increases the security for residents around medication administration. All residents and relatives spoken with felt that the care workers treated them with respect and throughout the visit care workers were seen interacting with the residents in a professional and dignified manner. Comments received at the time of the visit indicated, One person commented on Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 & 15 People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People have a number of choices in the activities, social care and meals resulting in them being satisfied with the service offered. EVIDENCE: Activities are now organised on a regular basis by the staff. A visiting relative stated the “bingo happens regularly”. There is currently no programme of activities, since the activities person has left, this would be beneficial to let people know what they could join in with. People have a number of choices in the home, people indicated flexibility in times of rising and going to bed, meals and activities. Meals are offered on an individual basis and staff are aware of peoples individual needs such as special diets, likes and dislikes. There are two dining rooms, with people having an option of remaining in their easy chairs to have their meal. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 13 Resident & relative comment cards returned with the comment cards stated What the home does well Nice clean washing and bed to sleep in “Cooking, laundry, assisting me to bed and getting up” “Food, people to talk to” “They do well on meals” Staff comments that were returned What the home does well “Da-mar is a friendly home where all the staff care to the highest standards”, “the training provided is excellent” “The home provides excellent care to the residents; the food budget is generous which enables the residents to have a nutritional and balanced diet” “Resident & relative comment cards returned with comments” “They have bingo every week and an organ player and barbeques in the summer” “I enjoy my work at Da-Mar and with the right help and guidance I hope to be here and enjoy my job for many years to come” Resident & relative comment cards returned with the comment cards stated What the home could do better “Going out on more trips” “More outings for residents and more activities” Staff comments that were returned “We can do with more staff at nights and arrange day trips out” Comments made by residents on the day “They don’t do Yorkshires as good as I did” “I like to sit and watch the cat” and “I get on well with them all (staff)” Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 16 & 18 People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staff ensure people are safe in the home, by knowledge of the policies, procedures and regular contact with residents relatives. EVIDENCE: Complaints are recorded appropriately, and investigated within set timescales. Complaint information is available throughout the home, and in the information sent out before people are admitted. This reminds people how to forward comments to staff at the home. Information on other agencies such as social services could be updated so people have the latest information to enable them to do so. There have been no complaints sent directly to the Care Quality Commission (CQC). Residents finances were and the paper balance was correct. Receipts are kept in order, making the accounting process easier to do. Staff were aware of safeguarding, and are aware of the process to follow if they suspect abuse. There were no safeguarding instances reported to the CQC. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 19 & 26 People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The standard of accommodation is good, providing residents with a comfortable and homely place to live. EVIDENCE: Residents can enjoy this comfortable and relaxed home. Decoration is of a good standard and furnishings in the communal areas are domestic in character and in good condition. A selection of public rooms and bedrooms were seen during the visit. These were clean, appropriately furnished and included items personal to the people Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 16 living there. The main lounge was extended earlier this year, this now gives more seating space to people. Staff have received training in infection control and observations during the inspection confirmed that staff used appropriate protective clothing when carrying out their duties. The laundry in the home is well placed and the floors and walls are easily cleaned. This is important as it helps guard against cross contamination within the home. Staff are aware of cross contamination issues, and confirmed they had a constant supply of protective clothing, this has benefits for everyone in the home. Resident & relative comment cards returned with comments What the home does well Nice clean washing and bed to sleep in Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 & 30 People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents safety is promoted by the recruitment process, and staff employed in sufficient numbers to meet peoples individual needs. EVIDENCE: There were sufficient numbers of staff on duty in the home to meet the current needs of the residents. Residents a relative and staff spoken with felt that there were enough staff on duty to meet residents individual needs at all times. Residents are protected by a thorough recruitment procedure; this involves a detailed process prior to staff being appointed. Two staff files were checked, both were found to include all the necessary information including an application form, two references, povafirst and Criminal Records Bureau checks. These are compulsory checks to enable the manager to ensure that staff have a fully checkable employment history, and are deemed suitable to work with vulnerable people. Training is recognised as important and courses are arranged with outside trainers as well as staff in the home. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 18 Staff training courses completed included; first aid, moving and handling, safe handling of medicines and food hygiene. These include courses for new staff and refresher courses for staff employed on a longer term basis. This is good as it shows staff knowledge is being continually updated. Staff comments that were returned from the comment cards What the home does well “The training provided is excellent” What the home could do better “We can do with more staff at nights and arrange day trips out” Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 19 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents are protected by the management, staff, and detailed policies and procedures of the home. EVIDENCE: The registered manager has experience in care, and has completed the NVQ level four and Registered Managers Award. The National Vocational Qualification is a nationally recognised course for staff in caring. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 20 Staff spoken with stated that they were well supported and positive relationships between residents; their relatives, management and staff were evident throughout the visit. Residents and staff are consulted with regard to how the home is run and meetings are held on a regular basis, to discuss how the homes future should progress. Quality assurance is thorough and takes place throughout the year. Questionnaires are given to residents and their relatives, and staff such as the cook and senior staff complete periodic audits. The outcomes from the findings of these exercises are then fed back to those interested parties. Residents finances that are held by the home are done so in a safe and efficient manner. Staff supervision which is where the staff are overseen on their ability to do tasks take place regularly. There is an individual training plan for each member of staff, this is put together following an assessment or appraisal meeting, which also forms part of the supervision process. There is a programme of maintenance for the home, and tests are performed routinely by staff to ensure that people remain safe. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 3 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 3 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 3 3 3 Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 22 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP2 Good Practice Recommendations 2 OP38 Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 23 Care Quality Commission East Midlands Region Citygate Gallowgate Newcastle Upon Tyne NE1 4PA National Enquiry Line: Telephone: 03000 616161 Email: enquiries.eastmidlands@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Da-Mar Residential Care Home DS0000067519.V377744.R01.S.doc Version 5.3 Page 24 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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