Latest Inspection
This is the latest available inspection report for this service, carried out on 25th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Diwali Nivas.
Annual service review
Name of Service: Diwali Nivas The quality rating for this care home is: The rating was made on: two star good service 2 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Cowley Date of this annual service review: 2 5 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Diwali Nivas 38 Westcotes Drive Leicester Leicestershire LE3 0QR 01162334440 08719005683 care@diwalinivas.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Diwali Ltd Number of places (if applicable): Under 65 Over 65 16 16 0 0 0 16 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any othercategory - Code OP Dementia - Code DE Mental Disability Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service None 2 0 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Diwali Nivas is situated in Leicester City, close to the Narborough Road. It has easy access to local shops, a post office and the Jalaram Mandir temple is in walking distance. The house has been converted from a private dwelling to become a registered care home. The care home has been established to meet the needs of elderly people from the Asian community. The service is registered to provide care to a maximum of 16 people. The service can provide care to elderly people, people with dementia, and people with mental health conditions. There are Gujerati speaking staff available 24 hours a day, and the home caters for vegetarian diets only. The facilities include 12 bedrooms, consisting of eight single rooms and four double rooms. Eight bedrooms have en-suite toilet facilities. There are two walk-in shower rooms and a bathroom. Bedrooms are located on the ground and first floor. Access to the first floor is by means of a passenger lift or the stair case. There are two communal lounge/dining rooms, and a landscaped garden with patio area. Further information about the home, including the fees, is available from the Provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the main information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home is currently without a registered manager. However the Acting Manager, who is also the Provider, told us he is putting himself forward for registration this autumn when he completes his NVQ (National Vocational Qualification) Level 4 Leadership and Management Award (a recognised qualification for people who run care homes). At the last key inspection we asked for staff to be made more aware of safeguarding procedures. This has been done, and the Provider told us he regularly discusses safeguarding with staff in supervision to ensure they know what to do if they have concerns about a residents well being. We also asked for improvements to the way medication is stored and disposed of, and these have been carried out. Since the last inspection all the armchairs in both lounges have been replaced which has improved the environment for residents. A residents phone line has been installed with a cordless phone so residents can make call in the privacy of their rooms if they wish. A computer has also been installed with internet connection and a web cam. This is for the use of both staff and residents. Annual Service Review Page 4 of 6 The number of activities has increased and residents have more opportunities to take part in religious activities including temple visits. The homes menu has been expanded in accordance with residents wishes. Quality assurance questionnaires have been sent out to family members/next of kin to give them the opportunity to comment on the home, and make suggestions about any changes they would like to see. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20 November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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