Latest Inspection
This is the latest available inspection report for this service, carried out on 12th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Drummond Court.
Annual service review
Name of Service: Drummond Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Hutton Date of this annual service review: 1 5 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Mill Road South Bury St Edmunds Suffolk IP33 3NN 01284767445 Telephone number: Fax number: Email address: Provider web address:
drummondcourt@activecarepartnerships.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability Conditions of registration: Active Care Partnerships (Drummond) Ltd Number of places (if applicable): Under 65 Over 65 0 26 1 10 The Home is registered for one named service user with dementia (DE(E)) as described in variation dated 22/03/05. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager for this service retired in October 2008. The Deputy Manager has taken on management responsibility for this service. The responsible individual for this service has changed to Mr Micheal Keithley. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Drummond Court is a residential care home for a maximum of 36 adults with learning disabilities. Drummond Court provides a variety of accommodation with varying levels of support. Accommodation offered includes bungalows, houses and flats. Drummond Court is situated in pleasant surroundings, close to the centre of Bury St. Edmunds. At the time of this report the fees ranged from £422 to £933.69 per week, dependant on the levels of care required by each service user. The current average fee
Annual Service Review Page 2 of 6 was said to be £847.33 per week. Further information about the service can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (self-assessment) when we asked for it. The self-assessment included some good information. It told us that the service is listening to people who use their service because there are Service users meetings, Service user and relatives surveys and 6 monthly service user reviews. The service also demonstrated that it is developing. Examples include: We are now in the process of initiating my health action plans which have been supplied by Suffolk County Council. More service users taking part in volunteer jobs in the community. Service users taking control of administration of their own medication. The service has been proactive in notifying us of events in the service and we feel that we are kept informed of any significant events at the home. The service tells us they have received 3 complaints in the last 12 months and that these were all investigated and responded to within 28 days. We are aware that this service has appropriately referred and responded to safeguarding matters. We sent a number of surveys to the home. At the point of writing this report we received 4 completed surveys. The surveys received were positive. Two relatives responded and were very satisfied with the service their relative received. One relative said The staff could not do more for our relative, she depends on them for all her needs. They are very kind when we visit. The care at Drummond Court is excellent. Our relative could not be in a better home - we do not want her to be any where else. Two health professionals were very complimentary about the service and responded positively to all our questions about assessments, care planning and access to health care. One General Medical Practitioner wrote Provides excellent, sensible and all round holistic care to the patients. The patients needs are clearly complex but the team work very hard to meet these. They should be congratulated. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 At the previous key inspection on 16th June 2008 we judged this was a good service. We do not believe anything significant has occurred to change our view, therefore we will continue to gather information about this service and keep to our schedule of inspection. We will complete a key inspection of this service by 30th June 2010. We believe that this service will address any issues that come to their attention. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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