Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Elliot Avenue.
Annual service review
Name of Service: Elliot Avenue The quality rating for this care home is: The rating was made on: two star good service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Pawson Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 1 Elliot Avenue Bretton Peterborough PE3 9TG 01733331731 01733331762 Telephone number: Fax number: Email address: Provider web address:
www.communitycaresolutions.com Community Care Solutions Limited Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: That the age range of service users will be 16 - 25 years only Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Elliot Avenue was opened in May 2005 and is run by Community Care Solutions. The company operates residential homes specialising in the provision of care to adults with learning disabilities and associated challenging behaviours. The company has other homes in the Bedford, Peterborough, Rushden and Biggleswade areas. Elliot Avenue offers accommodation and support to 6 young people between the ages of 16 and 25 years. The basic fees for the home are agreed with social services and presented in
Annual Service Review Page 2 of 5 Number of places (if applicable): Under 65 Over 65 6 2 0 0 2 3 1 0 2 0 0 8 individual contracts. A copy of the inspection report is kept in the office and is available to service users and their families. The home is situated in a quiet cul-de-sac in South Bretton and there is access to local shops and transport. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the results of other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us they are happy there. The surveys we received show that the people living in the home can always or usually make decisions about what they do each day. All of the people who completed the survey stated that they knew who to speak to if they were not happy. When asked what the home does well one person commented help me sort family visit,shopping, food, clothes, holiday and helping to be independent. Another person said they let me go on my laptop and they let me watch TV. When asked what the home could do better one person said they should be nice about my obsessions. The home continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 23rd October 2011. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
